Ranjini Mary Lyngdoh

• Business partnering with Enterprise application (IT consulting) service line with overall head count of 1000+ employees.
• Managed all annual HR processes such as HR strategy for service line, performance management and compensation exercise
• Provide consulting to business on topics such as employee performance, behavioral issues, learning and development, diversity and inclusion and labour laws (in conjunction with ethics team)
• Manage business needs as a strategic HRBP and engage with leadership to integrate business and HR strategy
• Talent management through retention, succession planning, rewards & recognition and learning
• Provide productivity insights through bench management and utilization analysis
• Conduct employee engagement and reward & recognition activities
• Liaise with L&D team, Diversity, Equity & Inclusion team for interventions and conduct awareness sessions for various levels on topics such as transformative leadership behavior, conscious and unconscious bias
• Successfully managed and delivered many process transition project for internal HR team
• Coordinated with cross-functional teams to ensure project deliverables were met within timeline and budget.
• Developed project plans and timelines, and monitored progress against project goals
• Communicated project updates to stakeholders and senior management

Awards received:

• Exceptional client service - for bringing new ideas to team, pro activeness, accountability and willingness to support those around me when needed had tangible impact on business
• Inclusive leadership - "Ranjini is a great advisor for our business and she has built a successful partnership with an emphasis on growing trust and credibility and creating an inclusive workspace for the team"
• 'Star performer of the team' awards

• Create, manage and publish behavioral training calendar for EY GDS
• Global projects: Traveled to Global training locations to manage New manager promotion and New Senior manager promotion program
• Facilitate and manage onboarding of new hires.
• L&D Operations Management: Manage training calendar, LMS and reporting
• L&D vendor management: Liaise with external trainers to plan trainings
• Reporting of important KPI's service line-wise
• Planned and managed org-wide training for migration and launch of new LMS

Award received :

• 5 time winner of 'Star performer of the team (SPOT)' award

• Certified voice coach and customer service trainer
• Coordinated with clients to identify training needs and develop training plans
• Developed content for intervention and customized training
• Conducted pre- and post-training assessments to measure training effectiveness
• One-on-one coaching and mentoring to improve scores
• Management reporting of training KPI's

Award received:

• STAR award for improving the customer service and quality scores by 23% for the entire business unit.

• Process trainer responsible for technical training for British Telecom
• Developed training materials, activities and conducted train-the-trainer sessions
• Coached and supported training batches during incubation period and achieve floor targets
• Manage training records and management reports