Ranjit Chandran
Pune
Summary
Currently working as Senior Manager Quality , Process Compliance Audits, 17 Years of Experience in Quality, Six sigma GB Certified .FMEA framework. Proficient in MS Excel and usage of 7 QC Tools. Peoples Manager and a team player.
Overview
20
20
years of professional experience
Work History
Senior Quality Manager
Qdegrees
Pune
06.2024 - Current
- Responsible for External Quality Audits for Bajaj Process.
- Handling the entire Pune site of 107 Quality Analysts.
- To ensure minimum attrition and shrinkage.
- Ensure maximum QAs are billed for the month.
- Engaging clients on a weekly and monthly basis through WBRs and MBRs.
- Sharing actionable intelligence with the clients, which will have a direct impact on output metrics.
- Supporting the project team with analysis and insights.
- Ensuring compliance of the business through various compliance audits.
Manager Quality
Concentrix
Pune
06.2021 - 06.2024
- Company Overview: Working for E-commerce Account
- Handle L1 and L2 LOBs
- Share Actionable Insights with Stake holders on how to reduce customer efforts and experiece
- Responsible for enabling the Operations and Training to improve the performance
- Responsible to drive Process improvement activities basis identified root cause of the defects
- Preparing and Publishing Performance Dashboard
- Preparing and presenting MBRs/WBRs to Clients
- Working for E-commerce Account
Manager Quality
Conneqt Business Solution Ltd
Hyderabad
11.2014 - 05.2021
- Responsible for enabling the Operations and Training to improve the performance
- Sharing the actionable intelligence with relevant stakeholders to improve the process output
- Responsible to drive Process improvement activities basis identified root cause of the defects
- Preparing and Publishing Performance Dashboard
- Sharing analysis which narrows down the problem area for the Ops team to work on it
- Maintaining consequence management tracker
- Preparing and presenting Monthly Business reviews to Clients
Business Manager
Saha Events
Pune
01.2013 - 11.2014
- Role was to manage entire Pune operations
- Promotions and Retail Activation
- Hiring the promoters, Training them on Product and Process
- Mystery visits for health check
- Documenting the entire event
- Business Development Meetings
Manager Quality
TATA BUSINESS SUPPORT SERVICES LTD
Pune
07.2011 - 01.2013
- Ensuring monthly productivity of all LOBs are met thus ensuring profitability
- Liaising with corporate clients and internal stake holders, updating them about the daily productivity and accuracy
- Preparing and presenting weekly reviews and PAN India report to corporate team
- Analysing and sharing actionable intelligence with clients on regular basis
Assistant Manager Quality
Intelenet. An Serco Company
Pune
10.2011 - 07.2012
- Keeping clients updated on Process trend movements
- Responsible to drive Process improvement activities basis identified root cause of the defects
- Regular meet with the client SPOC and to ensure escalations are managed in much peaceful manner
- Identifying the training needs of the process and publishing the RCA dashboard on fortnightly basis
- To conduct Quantitative calibration to ensure Quality, Training and Ops are on the same page
Assistant Manager Quality
Aegis Ltd. An ESSAR Enterprise
Pune
05.2010 - 10.2011
- Responsible to drive Process improvement activities basis identified root cause of the defects
- C-Sat Analysis and Publishing the Daily C-Sat Dashboard
- Identifying the training needs of the process and publishing the TNA dashboard on fortnightly basis
- To conduct Quantitative calibration to ensure Quality, training and Ops are on the same page
Senior Team Leader (Quality)
TATA BUSINESS SUPPORT SERVICES LTD
Pune
06.2004 - 05.2010
- To ensure we meet all quality KPIs like CEP, Calibration Variance, Weekly briefings, Super Audits, Attendance and PKT
- To share actionable intelligence with the stake holders by means of case studies and RCA
- Managing and maintaining Quality MIS
Education
BBA - Business Management
Bharatiya Shiksha Parishad
Pune04.2009
Skills
- Six Sigma Green Belt
- MS Excel
- 7 QC Tools
- FMEA Framework
Timeline
Senior Quality Manager
Qdegrees
06.2024 - Current
Manager Quality
Concentrix
06.2021 - 06.2024
Manager Quality
Conneqt Business Solution Ltd
11.2014 - 05.2021
Business Manager
Saha Events
01.2013 - 11.2014
Assistant Manager Quality
Intelenet. An Serco Company
10.2011 - 07.2012
Manager Quality
TATA BUSINESS SUPPORT SERVICES LTD
07.2011 - 01.2013
Assistant Manager Quality
Aegis Ltd. An ESSAR Enterprise
05.2010 - 10.2011
Senior Team Leader (Quality)
TATA BUSINESS SUPPORT SERVICES LTD
06.2004 - 05.2010
BBA - Business Management
Bharatiya Shiksha Parishad
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