RANJIT GANESAN
Chennai
Summary
Results-driven outsourcing professional with over 10 years of expertise in process governance and operational efficiency. Recognized for enhancing project profitability and operational performance through effective project management and client servicing. Adept at leading teams, optimizing processes, and implementing cost-saving strategies, resulting in improved workflow and reduced expenses. Core competencies include strategic planning, staff development, and innovative problem-solving to drive overall business success.
Overview
20
20
years of professional experience
Work History
Director – Operations
Paragon Digital Marketing Services
Chennai
09.2018 - 01.2025
- Company Overview: a Dentsu Company
- Led Operations for EMEA: Successfully directed cross-functional teams, surpassing business targets for diverse EMEA markets, ensuring alignment with strategic objectives and fostering growth
- Service Line Optimization: Spearheaded performance improvements across multiple service lines, including AdOps, Video Operations, and Site & App Auditing, mentoring managers to deliver enhanced client satisfaction and operational efficiency
- Resource Management & Cost Efficiency: Drove significant cost savings and optimized resource allocation, effectively supporting organizational goals while identifying and capitalizing on growth opportunities
- Quality & Timely Delivery: Consistently exceeded quality benchmarks and met demanding timelines, achieved on-time project delivery rate and promptly resolving client issues, ensuring seamless operations and positive client experiences
- Culture of Excellence: Cultivated a high-performance, ethical culture, fostering continuous learning and creating a collaborative work environment that boosted team morale and productivity
- Client Relationship Expansion: Proactively managed key accounts, identifying additional revenue streams, resulting increase in client engagements
- Cross-Functional Collaboration: Enhanced project communication channels across teams and with senior management, streamlining workflows and improving project visibility and accountability
- Technology Integration: Researched and implemented the latest technologies, improving operational capabilities and keeping the team at the forefront of industry advancements
- Skills Development Initiatives: Developed targeted training programs that elevated team skill sets, significantly increasing productivity and engagement
- Strategic Presentations: Created compelling presentations for senior leadership, effectively communicating business activities and achievements to drive informed decision-making and stakeholder alignment
- A Dentsu Company
Client Manager
RR Donnelley Global Services
Chennai
04.2006 - 09.2018
- Growth Path: Joined as Document Specialist and grew up to the level of Client Manager
- Service Delivery Excellence: Spearheaded end-to-end service delivery and client servicing across multiple projects, consistently achieving SLA compliance rate, enhancing client satisfaction, and contributing to increase in customer retention
- Strategic Client Presentations: Created data-driven QBR and account review presentations that highlighted performance improvements, contributing substantial growth in upsell opportunities and solidifying client relationships
- Operational Optimization: Streamlined queue and capacity management for a 100-member team, improving efficiency and ensuring a consistent on-time task completion rate without compromising quality
- Team Engagement & Development: Cultivated a high-engagement team environment with structured coaching, mentoring, and role-specific training programs, resulting reduction in attrition and boost in employee productivity
- Proactive Problem-Solving: Identified and resolved operational challenges, implementing solutions that improved workflow efficiency and minimized response times for critical issues
- Performance Management & Recognition: Conducted monthly reviews, tracked performance metrics via the Activity Online Application, and introduced a recognition program that enhanced team morale, while increasing monthly productivity significantly
- Continuous Improvement Initiatives: Collaborated with the BPI Team to implement process improvements that boosted overall quality, reduced average processing times, and raised productivity substantially
- Succession Planning & Talent Development: Designed a succession plan that prepared team members for promotional roles, implementing training programs that led to increase team capabilities
- Effective Resource Management: Optimized scheduling, leave management, and roster systems, maximizing team utilization and reducing idle time, maintaining smooth operations across shifts
Document Specialist
iMarque Solutions Pvt. Ltd.
Chennai
01.2005 - 04.2006
Education
B.Sc. - Computer Science
St. Xavier’s College
Tirunelveli01.2004
Skills
- Execution of Strategic Initiatives
- Operational Efficiency Enhancement
- Operations Excellence
- Governance & Compliance Frameworks
- Cost Efficiency Strategies
- Change Management
- Metrics Analysis and Development
- Cross-Functional Leadership
- Quality Management Systems
- Stakeholder Collaboration
- Team Leadership
- Strategic Resource Planning
- SOP Development
- Risk Management
- Process Optimization
- Operational excellence
- Business analysis
- Customer relationship management
- Cross-functional team management
- Project management
- Program optimization
- Resource allocation
- Problem-solving
- Team building
- Employee development
- Business growth initiatives
- Decision-making
- Process improvement
- Teamwork and collaboration
- Goal setting
- Employee engagement
- Forecasting
Languages
Tamil
First Language
English
Advanced (C1)
C1
Timeline
Director – Operations
Paragon Digital Marketing Services
09.2018 - 01.2025
Client Manager
RR Donnelley Global Services
04.2006 - 09.2018
Document Specialist
iMarque Solutions Pvt. Ltd.
01.2005 - 04.2006
B.Sc. - Computer Science
St. Xavier’s College
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