Ranjit KUPLI
Bengaluru
Summary
Passionate Pickleball & Racket Sport Enthusiast, Energetic professional successful at motivating and building positive team dynamics to accomplish aggressive goals. Dedicated to open, communicative culture where employees feel empowered to contribute to company's success.
Overview
5
5
years of professional experience
Work History
Sport Leader Coach | Cycling
Decathlon Sports India | Mysore Road
Bengaluru
01.2024 - Current
- Coached and mentored individuals on professional development goals.
- Conducted regular meetings with staff to discuss progress, identify challenges, and develop solutions.
- Directed the recruitment process for new employees, including interviewing and selecting candidates.
- Fostered a positive work environment by recognizing individual achievements.
- Developed and implemented strategies to improve team performance and productivity.
- Established clear roles, responsibilities, expectations, timelines, and resources for team projects.
- Maintained accurate and up-to-date inventory records.
- Organized promotional events at the store level to increase foot traffic and drive sales growth.
Customer Service Leader
Decathlon Sports India | ETA
Bengaluru
10.2022 - 01.2024
- Handled multiple tasks simultaneously while maintaining focus on customer satisfaction.
- Kept track of daily transactions using point-of-sale systems.
- Maintained knowledge of current sales promotions, events and policies regarding payment methods, security practices.
- Operated cash registers to process payments for purchases and returns.
- Stocked shelves with merchandise when needed according to inventory levels.
- Developed innovative promotional campaigns that increased brand awareness among target audiences.
- Developed and implemented business strategies to increase sales and profitability.
- Developed and implemented strategic business plans to identify new markets, increase sales and maximize profits.
- Identified potential partnerships that could expand the reach of our business offerings.
- Researched and analyzed industry trends, competition and customer needs to develop effective marketing strategies.
- Developed strategies to enhance the organization's cash flow management.
- Conducted regular meetings with accounts receivable and payable staff to discuss any potential issues or problems related to cash flow management.
- Handled escalated customer situations with sensitivity and professionalism, and trained the store team on sales and customer interaction.
- Identified opportunities for improvement in processes related to customer interactions.
Omni Sport Leader | Tennis & Badminton
Decathlon Sports India | ETA Binnypet
Bengaluru
01.2021 - 09.2023
- Restocked shelves as needed to ensure sufficient inventory levels.
- Developed promotional strategies to increase sales volume.
- Tracked sales performance metrics to identify trends in market place.
- Assisted customers with product selection, sizing and styling.
- Processed transactions using a point-of-sale system.
- Upsold additional items based on customer interests and needs.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Conducted inventories on a regular basis to track stock levels.
- Attended weekly team meetings to review performance goals and objectives.
- Demonstrated product features and benefits for customers' needs.
Part Time | Omni Sport Leader
Decathlon Sports India
Bengaluru
06.2019 - 12.2020
- Conducted price checks for special orders or discounts as requested by customers.
- Answered customer inquiries regarding store policies and procedures.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Stocked shelves with merchandise when needed.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
Intern
Decathlon Sports India | ETA Binnypet
Bengaluru
03.2019 - 05.2019
- Assisted with customer requests and answered questions to improve satisfaction.
- Identified needs of customers promptly and efficiently.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Education
Bachelor of Commerce - Retail Management & Banking
St Anthony's Intuitions
Kengeri 12-2019
Skills
- Expense Control
- Process Improvement
- Recruitment and hiring
- Inventory Control
- Operations Management
- Business Development
- Strategic Planning
- Data Analytics
- Staff Development
- Waste Reduction
- Industrial hygiene
- Goal-Oriented
- Training and mentoring
- Employee Motivation
- MS Office skills
- Salesforce CRM
- Tableau
Affiliations
- Passionate Pickleball Enthusiast, participated in competitive championships across India and achieved success. Passionately training the budding picklers during my leisure time.
- Organized and sponsored several tournaments since 2019 for the development of the growing sport in collaboration with the Karnataka State Pickleball Association.
Accomplishments
- High flyer Award -2021
- Best Layout for best visual merchandising and sales
- Appreciation by the Regional Retail Coach as Best Daily Manager in the year 2023 for having the store image and store safety at its best.
- Team Lead- 2023
Languages
Telugu
First Language
English
Advanced (C1)
C1
kanaka
Upper Intermediate (B2)
B2
Tamil
Upper Intermediate (B2)
B2
Hindi
Elementary (A2)
A2
Malayalam
Beginner (A1)
A1
Additional Interests
- Volunteered for NSS at college and attended camps.
- Bike touring - Covered 80% of southern India.
- Beginner cyclist
- Intermediate at Badminton and tennis.
- Expert at Pickleball
Timeline
Sport Leader Coach | Cycling
Decathlon Sports India | Mysore Road
01.2024 - Current
Customer Service Leader
Decathlon Sports India | ETA
10.2022 - 01.2024
Omni Sport Leader | Tennis & Badminton
Decathlon Sports India | ETA Binnypet
01.2021 - 09.2023
Part Time | Omni Sport Leader
Decathlon Sports India
06.2019 - 12.2020
Intern
Decathlon Sports India | ETA Binnypet
03.2019 - 05.2019
Bachelor of Commerce - Retail Management & Banking
St Anthony's Intuitions
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