RANJIT. MANI

• Bee Electronic was having the entire sales and service dealership for CANON Photocopiers in India
• Had the responsibility of servicing different Variety models of Photocopiers
• Determined root cause and provided corrective action to prevent future failures through investigation and analysis.
• Engaged in first-level support for customers requiring routine support and troubleshooting.
• Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
• Got Promoted as Senior Field Engineer.

• First Employee to join Cannon India in Ahmedabad.
• Responsibilities covered technical training to Dealer engineers, as well as taking care the technical aspects of Digital Color Laser Copier and service operations for the allocated territory. Got training in production and manufacturing in plant at Noida for all digital photocopier models.
• Promoted purchase of service contracts and warranties by detailing benefits of each to customers.
• Used remote diagnostic tools to identify sources of certain customer issues.
• Answered calls and emails at help desk to assist customers with basic support, trouble shooting and repair issues.
• Delivered exceptionally high level of professionalism and support to each customer, upholding company's commitment to service.
• Established empathy with customers through insight into business drivers and expectations to offer personalized service.
• Took ownership of issues and set proper and realistic expectations to deliver prompt solutions.

• Got the opportunity to work in Medical Division.
• Had the entire responsibilities of Service for different imaging modalities connected to Laser camera and Computed Radiography equipments in the state of Gujarat.
• Received service and manufacturing training at Chennai and further advanced training in Singapore.
• Briefed executives on technology risks and suggested ways to alleviate concerns.
• Appointed two -Service authorized Providers with total manpower of 5 -dealer Engineers, who was directly reporting in to me, providing service through dealer engineers as well as directly involved for all the technical aspects for all models of computed Radiography in Gujarat.
• Provided project leadership in dynamic technology-driven environment with multiple priorities.
• Had a full Responsibility for all technical, administrative , commercial growth(Service Revenue) and all Activities for the state of GUJARAT.
• Maintained high-level knowledge of current and emerging technology development and applications.Was Reporting directly to National-Service Manager.

• There after worked with Karl Storz (Medical -surgical equipments) a MNC (German), as Executive-Customer support from Nov-04.Had the entire responsibilities of all service and technical issues pertaining to the state of Gujarat for all Medical related equipment’s.
• Completed performance evaluations and rectified issues to service clients and more effectively meet KPIs.
• Handled complex and sensitive client relations and quality control issues to minimize negative impact to business direction.
• Liaised with marketing team to define customer outreach strategy to optimize customer engagement.
• Directed intelligence gathered from customer support channels to product and data science teams to improve products and user experience.

• Was heading the entire Service operations for Ahmedabad Branch
• Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
• Met with customers to discuss service needs and offered technical /commercial solutions suiting there requirements.
• On June-10’th-2011 got promoted to Senior Branch Service Manager of Branch, while holding the key responsibilities of service field operations/technical responsibilities & all commercial issues pertaining to services
• Responsible for the entire aftermarket business/technical & Commercial operations for the state of Gujarat & partial Rajasthan
• Monitoring of service business, service parameters, adhering to service standards, visit to customer site/factory for all technical & commercial activities
• Was fully responsible in planning ,executing and adhering to monthly business as forecasted by segregating it to different engineers as per territory allocations
• Used to monitor the Planned Preventive Maintenance schedule for the entire month and used to comply with100% PM .
• As part of service call management used to plan and allocate daily breakdown calls and Preventive Maintenance as per customer’s priority
• Ascertain the level of customer satisfaction and try to close open issues if any.
• Met with customers to discuss service needs and develop effective and practical solutions.
• Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
• Analyzed service reports to identify areas of improvement.
• Developed and maintained positive relationships with customers to build rapport and trust.
• Resolved customer complaints in professional and timely manner.
• Monitored engineer’s visit productivity, pending installation status, and conducted branch service meeting monthly for Call Analysis & service business review & coordinated with Head Office for all warranty claims.

• Thereafter worked with Harekushna Machintech Private Limited an Indian Multinational company as Regional Manager from Dec-2012 ,taking care of Western-Sales and service Operations and reporting directly to MD
• Products involved complete automated liquid filling machines, automated pre-filled syringe machines ,Leak tester machine for IV bottles, vial and ampule filling machine.etc.
• Verified quality of deliverables and conformance to specifications before submitting to clients.
• Maintained healthy relationships with customer by way of presentation of various new models, explaining in core about the new technicalities developed and helping to get huge business from existing and new customers.
• Monitored project progress, identified risks and took corrective action as needed.
• Tracked project and team member performance closely to quickly intervene in mistakes or delays.Reported regularly to managers on project budget, progress and technical problems.
• Developed and implemented project plans and budgets to ensure successful execution. In the span of one and half year in this company, sold almost all available models to the customers.

• Control Print is a listed company in NSE and BSE and is growing profitable organization.
• Currently working as “National Manager” looking after PAN India Service & Complete Business Process & Operations
• Control Print is basically an Industrial product company with wide variety of Marking and Coding Industrial machines across all market segments, having 9 branch offices in India and 2 factories ,one located in Assam & other in Himachal Pradesh.
• Control Print also has also overseas operations in Lanka, Bangladesh, Nepal, Bhutan and currently exploring African market.

Responsibilities and duties:

• Presently taking care of PAN India operations and looking after the operational business processes, enterprise software systems, heading the training department for both Sales and Service, interviews and deployment of new policies to support the organization’s mission.
• Developed and implemented comprehensive Sales & Service plan to achieve designated group sales objectives consistent with overall company short- and long-term objectives.
• Developed and implemented several operational procedures and guidelines for Sales, Service & Operations to ensure that customer repair orders, installation, Sales cycle in CRM, Service Cycle in CRM or PM visits are done in a professional and timely manner, yielding rich dividends for the company
• Monthly review on KPI & KRA’s , service business and technical performance data with Branch Sales & Service Managers and operations team to measure productivity and goal achievement of all the field teams.
• Provided analytical rationale to identify, develop and implement activities within allocated account base.
• Other additional responsibilities like hiring, interviewing, mentoring, and PAN India technical training and evaluation for all Sales & Service Team.Heading a key responsibility to impart PAN India technical trainings on all company products for all Sales and Service team including All Managers.
• Key and sole person in implementing the SAP enterprise software across company for Sales and Service teams across India.
• Complied with policies and quality standards to maintain consistency in quality of services.
• Deployed SAP across the organization and also implemented CRM (SAP) for Sales and Service team.
• Identified staff requirements and worked with human resource department to initiate recruitment and training processes.
• Conduct audit service visit and check the maintenance of installed industrial printers at customer sites by frequently visiting along with Branch service Managers
• Work effectively in a team environment on service management parameters which include monitoring of Dashboards, and reports.
• Recommended and implemented successful strategies to maximize revenue. Understood the new requirements and made everyone adhere to & comply with the new developed operational guidelines & procedures to ensure timely resolution of escalated issues.
• If issues arise that need escalation, interact and travel to all Key & Major Account customers, and work with customer groups to ensure all service needs/requirements or issues are met and resolved
• Excellent people management with good communication skills and ability to think strategically and tactically for all after-market business solutions and operational issues
• Developed proposals and presentations for internal and external audiences.
• Reviewed and analyzed reports, records and directives to obtain data required for planning department activities.
• Strong analytical skills and open to all suggestions to collaborative and adhere as per commitment.
• Good strong understanding of business and ability to maintain strong working relationships with technical team and holding a good rapport with customer.
• Implemented and developed operational standards, policies and procedures.
• Reports directly to CFO & MD for all business & operational decisions.(Sales /Service/Admin) related process & after-market business.