Ranjit Singh
Manager- Sales & Operations
Hyderabad,TG
Summary
Seasoned operations and sales leader from Travel Retail Service, adept in team management and process redesign, boasting a track record of handling over 90 personnel and managing 2.5CR monthly business at RGI Airport. Excelled in customer service and MS Office, enhancing business practices and workplace relations.
Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.
Overview
15
15
years of professional experience
Work History
Location Head-Operations & Sales
Travel Retail Service
Hyderabad
06.2022 - 02.2025
- Company Overview: It is a Retail Venture 164-year-old originated in France and In India deals with Travel Retail and is in corporate with TRS (Travel Retail Service Private Limited India)
- Handling the Hyderabad location with Seven outlets: one at the RGI Airport, Three at Relay, Three at Smilen, and One at Chocobay.
- Taking Care all projects work since starting to Store Opening and looking 8000 sft warehouse as well with different team
- Taking Care all Liaising with GMR,BCAS & CISF at Airport
- Handling 90 Nos of Manpower including Manager & ASM (24*7 Rotational Shift)
- Handling 2.5CR Business Per Month from RGI Airport Hyderabad with Proper cash deposit and all
- In F&B handling FIFO process with Expiry of Products and all and Timely Updated to Management for liquidation with offers
- Handling All Major Retail Category likewise- Books, Confectionary, Drinks, JSL, HWS, Gifting, Magazine, Stationary, Souvenirs, Toys Etc.
- Handling 10k SKU with different variant & Maintaining stock level at system follow up with buying department about expiry and all
- Follow up with respective buyers, sales analysis sales staff, floor manager follow up, visiting stores and improving VM assisting with the buying plan of the next season’s sales boosting
- Assisting the Books Merchandiser in ordering the new titles and reordering the existing books and magazines
- Taking care of 07 store’s Replenishment, GRN, Product Expiry, Offers, Marketing Obligation etc
- Directly coordinates with the Sales team to get the feedback related to the Sales
- Getting verified with all the Promotions in the Store with the System in the POS, so as to ensure running all the discounts smoothly
- Ensure proper display of the product categorically and display all the Pop’s and Bay Headers and Brandings properly in the Store
- Keeping in close co-ordination with the Warehouse of Books and the FMCG the major departments for the regular supply of the Stock
- Assisting the Merchandisers of the Books and the FMCG by giving them the feedback of the Fast Moving Stock to help them order so as to hike the sales
- Taking care of Sales in all the Store tracking them and keeping the flow of sales Increase going up
- Looking after the Customer Problems & grievances and solving them regarding their requirements and proper customer services
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Worked effectively in team environments to make the workplace more productive.
- Worked with cross-functional teams to achieve goals.
- Updated and maintained databases with current information.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
Retail Manager Toy Craft
India Retails & Hospitality Pvt Ltd
Hyderabad
07.2021 - 06.2022
- Handling 1100 Sft Outlet Toy Craft at Domestic SHA Hyderabad Airport
- Toy Craft deal with all type of Toys, Books, Bags, Accessories,Travel things ETC
- Follow up with Vendors for Stocks and Maintain Vendor Management
- Handling Warehouse with Proper Inward and Outward Process
- Handling 15 Member Team with Brand Promoter also
- Analysis Vendors wise Sales as well as Products wise sale and report to Management
- Control Shrinkage and Damage Part as well as Audit Part
- Team Management, Rostering 24
- 7 Shift
- Average Doing Net Sale Per Month 60-70 Lakhs
- Coordination with GHIAL about Promotion/IT Updation/ Ops Issues and all
Retail Sr.Store Manager
Bombay Swadeshi Stores Ltd
Hyderabad
02.2019 - 05.2021
- Handled 7000 Sft area at Vashi Mumbai in The Bombay Store (March 2019 to Dec 2019)
- Taking care of entire operations of the Hyderabad Airport.and Warehouse
- Single point Contact for Hyderabad operations to the company
- Handling/Dealing multi sectors i.e Airports / Malls / Commercial properties
- Setup New Stores in Pan India(Staff Training/VM/Stock Inward-outward, Warehousing etc)
- Coordinate with Airport Authorities (GMR) and BCAS for the AEP and Documentations
- Interact with the Police / government departments for the License and Projects
- Maintain the Ambience and customer service of the Outlets
- Coordinate with all department and Maintained a Healthy relation
- Prepare presentations about the operations and present on monthly basis to the management
- Good knowledge on Profit and Loss of the base and execute as per the requirement of the management
- Responsible for the Logistics and supply chain of stock
- High command over stressful situations and delivered results
- Expertise in managing the corporate through team and channel partners
Cluster Manager South
AVA Merchandising Solutions Pvt Ltd
10.2015 - 08.2018
- Keeping employees motivated, resolve conflicts and make hard decisions
- Handling all South region stores (Bangalore, Hyderabad, Chennai, Madurai, Coimbatore, Mangalore, Cochin, Trivandrum)
- Create schedules, order supplies and write reports
- Time management is essential to make sure everything is done
- Keep and maintain a budget for the region, and make sure local stores are staying on budget as well
- Confidence in using math skills to make sure you know where your company's money is going
- In charge of hiring new store managers and being a good judge of character will help ensure that the right people are being hired
- Analytical skills are needed to solve problems that may come up during a typical workday
- Having the ability to make hard and fast decisions for the welfare of the company
- Excellent in report preparation, data analysis and presentation
- Manage store inventory, schedule stock take planning and execution
- Checking all the SOP and process adherence at store level
- Tracking arrival flights to airport for different bases and looking after the catalogue distribution properly with our partner flights (Jet Airways, Air India, Spicejet and Air Asia)
- Distributing targets got from HO to the stores as per store sell capacity and based on number of flights arrived at the airport so that the store target get achieved
- Taking the big responsibility to make airport entry passes for all the employees on time so that the store operation and sale does not get hampered
- Ability to give maximum profitability from the region
Sr.Manager-Bangalore Base (Aviation)
AVA Merchandising Pvt Ltd
Bangalore
01.2014 - 09.2015
- Complete responsibility to perform in Different field like Administration, Operation, Sales, and building PR with Cabin Crews and Airport Officials
- Set roasters of the base supervisors, base champions, and Loaders as well
- Build effective workplace, supervisory and management relationships
- Communicate effectively with a wide range of customers
- Model high standards of self-motivation, performance, behavior, appearance and organizational awareness
- Proper follow up of Standard of Operations of the company
- Minimization of unnecessary expenses done at base
- Upgrade Corporate office on all stock & sales related Issues
- Ensuring that the stock reaches timely at the airport for the upliftment in the aircraft
- Ensure that work assignments are completed on time
- Develop positive and safe working environment for employees
- Ensure that team responds to customer queries and concerns in timely and accurate manner
- Organize job trainings and cross trainings to employees to achieve store objectives
- Build effective workplace, supervisory and management relationships
Manager-Hyderabad Base (Aviation)
AVA Merchandising Pvt Ltd
Hyderabad
12.2012 - 12.2014
- Complete responsibility to perform in Different field like Administration, Operation, Sales, and building PR with Cabin Crews and Airport Officials
- Set roasters of the base supervisors, base champions, and Loaders as well
- Build effective workplace, supervisory and management relationships
- Communicate effectively with a wide range of customers
- Model high standards of self-motivation, performance, behavior, appearance and organizational awareness
- Proper follow up of Standard of Operations of the company
- Minimization of unnecessary expenses done at base
- Upgrade Corporate office on all stock & sales related Issues
- Ensuring that the stock reaches timely at the airport for the upliftment in the aircraft
- Ensure that work assignments are completed on time
- Develop positive and safe working environment for employees
- Ensure that team responds to customer queries and concerns in timely and accurate manner
- Organize job trainings and cross trainings to employees to achieve store objectives
- Build effective workplace, supervisory and management relationships
Asst Manager-Delhi Base (Aviation)
AVA Merchandising Pvt Ltd
Delhi
09.2011 - 11.2012
- Complete responsibility to perform in Different field like Administration, Operation, Sales, and building PR with Cabin Crews and Airport Officials
- Set roasters of the base supervisors, base champions, and Loaders as well
- Build effective workplace, supervisory and management relationships
- Communicate effectively with a wide range of customers
- Model high standards of self-motivation, performance, behavior, appearance and organizational awareness
- Proper follow up of Standard of Operations of the company
- Minimization of unnecessary expenses done at base
- Upgrade Corporate office on all stock & sales related Issues
- Ensuring that the stock reaches timely at the airport for the upliftment in the aircraft
- Ensure that work assignments are completed on time
- Develop positive and safe working environment for employees
- Ensure that team responds to customer queries and concerns in timely and accurate manner
- Organize job trainings and cross trainings to employees to achieve store objectives
- Build effective workplace, supervisory and management relationships
Team Leader-Kolkata Base (Aviation)
AVA Merchandising Pvt Ltd
Kolkata
10.2009 - 08.2011
- Complete responsibility to perform in Different field like Administration, Operation, Sales, and building PR with Cabin Crews and Airport Officials
- Set roasters of the base supervisors, base champions, and Loaders as well
- Build effective workplace, supervisory and management relationships
- Communicate effectively with a wide range of customers
- Model high standards of self-motivation, performance, behavior, appearance and organizational awareness
- Proper follow up of Standard of Operations of the company
- Minimization of unnecessary expenses done at base
- Upgrade Corporate office on all stock & sales related Issues
- Ensuring that the stock reaches timely at the airport for the upliftment in the aircraft
- Ensure that work assignments are completed on time
- Develop positive and safe working environment for employees
- Ensure that team responds to customer queries and concerns in timely and accurate manner
- Organize job trainings and cross trainings to employees to achieve store objectives
- Build effective workplace, supervisory and management relationships
Education
Bachelor Degree - B.Sc
Agra University
01.2003
Passed Intermediate -
U.P Board
01.2000
Skills
- Communication skills
- Time management
- Target management
- Team management
- Training & Development
- Business practices improvement
- Workplace relations knowledge
- Manpower Productivity management
- Customer service
- Multitasking Abilities
- Monitoring
- Process redesign
- Troubleshooting
- MS Office
Hobbies and Interests
- Playing Chess
- Listening Music
Disclaimer
I hereby declare that all the information furnished above is absolutely true to the best of my knowledge and test of my understanding.
Languages
- English
- Hindi
Personal Information
- Passport Number: R0230686
- Father's Name: Shivraj Singh
- Date of Birth: 07/15/84
- Gender: Male
- Nationality: Indian
- Marital Status: Married
- Religion: Hindu
Timeline
Location Head-Operations & Sales
Travel Retail Service
06.2022 - 02.2025
Retail Manager Toy Craft
India Retails & Hospitality Pvt Ltd
07.2021 - 06.2022
Retail Sr.Store Manager
Bombay Swadeshi Stores Ltd
02.2019 - 05.2021
Cluster Manager South
AVA Merchandising Solutions Pvt Ltd
10.2015 - 08.2018
Sr.Manager-Bangalore Base (Aviation)
AVA Merchandising Pvt Ltd
01.2014 - 09.2015
Manager-Hyderabad Base (Aviation)
AVA Merchandising Pvt Ltd
12.2012 - 12.2014
Asst Manager-Delhi Base (Aviation)
AVA Merchandising Pvt Ltd
09.2011 - 11.2012
Team Leader-Kolkata Base (Aviation)
AVA Merchandising Pvt Ltd
10.2009 - 08.2011
Bachelor Degree - B.Sc
Agra University
Passed Intermediate -
U.P Board
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