Ranjit Uttam Itape
Mumbai,Maharashtra
Summary
Dynamic professional eager to embrace a challenging career leveraging extensive training and skills to contribute to company success. Committed to driving organizational growth through innovative solutions and strategic initiatives. Passionate about making substantial contributions that enhance team performance and foster a collaborative work environment. Prepared to bring a proactive approach and results-oriented mindset to achieve shared goals.
Overview
5
5
years of professional experience
6
6
Certifications
Work History
Business Analyst
TransformHub Pvt Ltd
Mumbai, India
03.2026 - Current
- Gathered and analyzed business requirements for managing LMS (Lead Management System) data using Zoho CRM
- Interacted with stakeholders to understand lead lifecycle, claim processes, and automation needs
- Prepared detailed Business Requirement Documents (BRD) and functional specifications
- Designed AS-IS and TO-BE process flows for lead management and claim processing
- Defined end-to-end workflows for insurance claim management, including claim initiation, document submission, validation, approval, and settlement
- Identified opportunities to reduce manual intervention through workflow automation and business rules
- Worked closely with development teams to implement solutions using Zoho applications (web & mobile)
- Configured and supported Zoho workflows, automation rules, and data structures
- Defined business rules, validation logic, and approval hierarchies for claim processing
- Ensured proper data mapping and integration between LMS, CRM, and claim management modules
- Created user stories, use cases, and acceptance criteria for Agile development
- Participated in User Acceptance Testing (UAT) by preparing test cases and validating system functionality
- Coordinated with cross-functional teams to ensure timely delivery of project milestones
- Supported process optimization and continuous improvement initiatives
- Ensured compliance with business policies and insurance domain requirements
Business Analyst - Credit Operations
ICICI Bank Ltd
Mumbai
11.2023 - 09.2025
- Business Analyst – Credit Operations | Home Loan & LAP | Underwriting Workflow Design | LOS/LMS Enhancements | Regulatory Compliance | Cross-Functional Stakeholder Management.
- Gathered and documented business requirements from Credit, Risk, Sales, and Operations stakeholders for secured and unsecured loan products (Home Loan, LAP, SME, Personal Loan).
- Conducted detailed requirement analysis and translated business needs into BRD, FRD, and functional specifications.
- Worked closely with Credit Policy teams to map underwriting rules, eligibility criteria, deviation handling, and approval matrix into LOS (Loan Origination System).
- Coordinated with stakeholders to streamline credit processing from individual user applications to disbursement.
- Designed and implemented a Non-Discrepancy Checklist (NDC) to minimize errors in the rollout process.
- Conducted thorough financial reviews post-loan disbursement to identify and resolve user errors.
- Collaborated with cross-functional teams to propose and implement credit process policies, mitigating risk.
- Developed and implemented business rule engines, significantly reducing turnaround time in disbursement processes.
- Managed post-disbursement document verification through RCU and credit ops.
- Designed and optimized end-to-end credit lifecycle processes from application login to disbursement and post-disbursement tracking.
- Documented and maintained process records, workflows, and project artifacts.
- Conducted gap analysis to identify process discrepancies and recommend improvements.
- Worked closely with Credit Policy teams to map underwriting rules, eligibility criteria, deviation handling, and approval matrix into LOS (Loan Origination System).
- Analyzed existing credit workflows and identified process gaps to improve TAT, reduce manual intervention, and enhance operational efficiency.
- Led User Acceptance Testing (UAT) for LOS, LMS (Loan Management System), and credit policy updates before production deployment.
- Ensured timely and accurate submission of periodic regulatory reports (monthly, quarterly, annual) to RBI and internal compliance teams.
- Ensured accurate implementation of credit scorecards, FOIR calculations, LTV validation, and risk categorization logic within the system.
- Supported automation initiatives such as straight-through processing (STP), document digitization, and bureau auto-fetch integration.
- Provided production support and resolved functional issues in coordination with IT and operations teams.
- Ensured adherence to regulatory guidelines issued by the Reserve Bank of India for retail and secured lending products (Home Loan, LAP, SME).
- Monitored implementation of RBI circulars, master directions, and periodic updates in credit operations and underwriting processes.
- Ensured compliance with KYC and AML norms as per regulatory standards.
Business Process Management - Health Claims
SBI General Insurance Ltd
Pune
06.2022 - 10.2023
- Business Analyst – Health Claims Operations | Hospital Networking | Cashless & Reimbursement Claims | TPA Coordination | Claims System Enhancement | Process Optimization & Regulatory Compliance.
- Gathered and analyzed business requirements from Claims Processing, Medical Review, Network Hospitals, Finance, and Customer Service teams.
- Documented BRD, FRD, use cases, workflow diagrams, and functional specifications for health claims systems.
- Analyzed end-to-end claims lifecycle including pre-authorization, cashless approval, discharge processing, reimbursement claims, and final settlement.
- Worked on configuration of claim adjudication rules such as sub-limits, co-pay clauses, waiting period logic, exclusions, room rent limits, and deductible calculations.
- Coordinated with TPAs and network hospitals to streamline cashless authorization and reduce claim TAT.
- Conducted gap analysis between existing claims processing system and operational requirements.
- Led User Acceptance Testing (UAT) for claims management system enhancements and new product launches.
- Validated automation logic for medical coding, fraud detection triggers, and document verification workflows.
- Ensured claims processing compliance with guidelines issued by the Insurance Regulatory and Development Authority of India.
- Prepared MIS and dashboards on claim settlement ratio, TAT, rejection reasons, and high-value claim trends.
- Analyzed claim leakage, escalation patterns, and suggested process improvements.
- Supported digitization initiatives including paperless claims processing and workflow automation.
- Collaborated with IT teams for production issue resolution and system enhancements.
- Assisted in internal audits and regulatory inspections by providing data validation and documentation support.
Claims and Provider Management- Health Claim
Future Generali Insurance India Ltd
Pune
02.2021 - 06.2022
- Health Insurance Operations Professional with experience in Claims Processing, Hospital Network Management, Wellness Programs, TPA Coordination, Regulatory Compliance, and Stakeholder Management.
- Coordinated with hospital for empanelment and maintained relationships.
- Managed empanelment and onboarding of hospitals as per IRDAI and company guidelines.
- Coordinated with hospitals for signing agreements, rate negotiations, and service-level terms.
- Maintained and updated hospital master data including specialties, bed strength, and tariff details.
- Ensured smooth cashless authorization and discharge processes with network hospitals.
- Addressed and resolved hospital-related escalations, billing disputes, and documentation gaps.
- Conducted periodic audits and reviews of hospital bills to prevent overcharging and fraud.
- Supported expansion of hospital network in assigned regions to improve customer accessibility.
- Ensured compliance with regulatory norms and internal SOPs for network hospitals Assisted in de-empanelment or corrective action for non-compliant hospitals.
- Managed end-to-end health insurance claim processing for cashless and reimbursement claims.
- Coordinated with hospitals, TPAs, and insured members for timely submission of claim documents.
- Reviewed pre-authorization requests and recommended approvals, partial approvals, or denials as per policy terms.
- Ensured efficient processing of cashless and reimbursement claims with reduced errors. Conducted projects in hospitals to educate TPA staff on claims automation process.
Education
MPhil - undefined
Dept.of Management Science, Dr. BAMU University
Aurangabad04-2021
MBA - Finance
Dept.of Management Science, Dr. BAMU University
Aurangabad04-2020
BSc - undefined
Shri Siddheshwar Mahavidyalaya
Majalgaon04-2017
HSC - undefined
Majalgaon Mahavidyalay
Majalgaon02-2014
Skills
Credit Risk, Credit Management, Financial modelling, Financial Accounting,
SQL proficiency, Python, Tableau, R, SQL Queries, Python Library
Stakeholder management, Business process mapping, Workflow Analysis
User acceptance testing, KPI tracking, CRM systems
Product development, Product management, Process optimization
Data mapping, Business process, Predictive modeling
Gap analysis, Predictive modeling, Software development life cycle
Certification
Data Analytics with AI - PW Skills
Interests
Reading, Listening Songs, Playing Cricket & Badminton
Timeline
Business Analyst
TransformHub Pvt Ltd
03.2026 - Current
Business Analyst - Credit Operations
ICICI Bank Ltd
11.2023 - 09.2025
Business Process Management - Health Claims
SBI General Insurance Ltd
06.2022 - 10.2023
Claims and Provider Management- Health Claim
Future Generali Insurance India Ltd
02.2021 - 06.2022
MPhil - undefined
Dept.of Management Science, Dr. BAMU University
MBA - Finance
Dept.of Management Science, Dr. BAMU University
BSc - undefined
Shri Siddheshwar Mahavidyalaya
HSC - undefined
Majalgaon Mahavidyalay
Projects
Project Title - AI-Driven Insurance Process Automation System on Zoho Platform
Role - Business Analyst
Worked as a Business Analyst on the implementation of an AI-enabled insurance management system built on Zoho platform, aimed at reducing manual intervention by 80%. The project focused on automating key insurance processes such as customer onboarding, policy issuance, and claims processing using workflows, business rules, and AI-based decision-making. Responsibilities included requirement gathering, creating BRD, designing AS-IS and TO-BE process flows, and defining AI use cases like fraud detection, document verification (OCR), and risk assessment. Collaborated with stakeholders and development teams to deliver an efficient, scalable, and automated solution.
Project Title - Loan Origination System (LOS) Implementation with AI-Driven Automation
Role - Business Analyst
Worked as a Business Analyst on the implementation of a Loan Origination System (LOS) to streamline and automate the end-to-end loan processing lifecycle, from customer onboarding to loan disbursement. The system was designed to reduce manual intervention by leveraging workflow automation and AI-based decision-making on the Zoho platform.
Actively participated in UAT, validated system outputs, and ensured alignment with business objectives, regulatory compliance, and operational efficiency goals.
Project Title - Health Insurance Claim Management System Implementation (Health Buzz)
Role - Business Analyst
Implemented a Health Insurance Claim Management System using Health Buzz, focusing on automating claims processing, improving turnaround time, and reducing manual effort. Involved in requirement gathering, process mapping, BRD creation, and UAT support.