Ranjith A

I am seeking challenging responsibilities in a professional environment where my analytical, application knowledge, and problem-solving skills can be put in for the mutual growth of the organization and myself.

Currently serving as a Branch Manager at Cummins India (Maniranjan Diesels sales & service Pvt ltd Authorized dealer) Bangalore North. As a customer support manager ensuring Service quality and customer satisfaction. Providing technical training support to the dealer engineers, planning and assisting dealer to conducting service camps and customer meets all required KPA. Good knowledge in Cummins - Diesel engines (LHP, MHP, HHP) troubleshooting on various application like Generator,locomotives engines, Automobile Compressor/Rig well, dump truck(BEML), and marine and also handling diagnostics tools like INSITE and INPOWER and Quantum series engine (QSB,QSK,QST).Experience in Powergen & automobile vehicle troubleshooting, Technical support for trucks and buses, Dealer management and warranty support, training support on product electrical and mechanical to dealer, BS-IV support EGT (SCR and EGR) in automobile segment, Customer service support. Good knowledge in Mechanical and Electrical systems in Genset segment. Working well under pressure Compatible to work within a team, very much enthusiastic to meet team goal as much as personal goal. 11+ years’ experience in Cummins India (Maniranjan Diesels sales & service Pvt ltd Authorized dealer) Bangalore. Oversee and guiding all activities of the Service team. Coordinate SLA creations. Ensure team follows best practices and maintain service level agreements. Monitors department issues and client complaints. Develop problem management and service improvement plans. Ensure customer/business, client, support, technical parties are represented in the definition and evolution of services. Offer customer service and maintain customer relationships. Major KPI Ensure the AOP of the below product to give overall technical and Marketing strategies Engineer Productivity and 4 hrs Reach DFK kits(duel fuel kits) Installation support RECD (Reduction of Emission) Installation Support.

• Promoted as Service Manager for Bangalore in Karnataka
• Promoted as service Adviser within a span of short interval
• Established good working relationships with Customers/OEMs.
• Got trained in BS-4 ENGINES and the function of how to control NOX (EGR SYSTEM & SCR SYSTEM)
• Trained in the quantum series engines i.e.,(electronic engines)
• Licensed MHP ENGINEER FROM CUMMINS INDIA
• Recently got promoted to dealership TQM for Karnataka.
• Develop product expertise by completing product qualifications
• Deliver training courses with coaching from senior trainers
• Participates in updating course materials, delegating hand-outs, and training materials.
• Communicates the update, of course, materials to other training centers in the region
• Supports the administrator in managing course records, forms, and process implementations.
• Supports the maintenance coordinator in preparing all equipment & tooling needed for courses

• Date of Birth: 02/06/1990
• Gender: Male
• Nationality: Indian
• Marital Status: Married
• Religion: Hindu