Ranjith Antony
Integrated Service Manager
Chennai
Summary
PROFESSIONAL PROFILE
Service management professional known for high standards and results orientation. Proven track record in optimizing service processes and enhancing team performance. Strong focus on collaboration and adaptability, ensuring reliable support and flexibility in dynamic settings. Demonstrated expertise in team leadership and customer relationship management.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Integrated Service Manager
Kyndryl Solutions Pvt Ltd
03.2013 - Current
- Incident Management
- Co-ordinate Change implementations
- Prior Roles in Kyndryl:
- Swivel Desk Agent – Honda Account
- Senior Technical Support – Honda & Chrysler Swivel Pool
- SME – Southwest Airlines Swivel Account
- SME – Anthem Service desk
- Change Manager – JLR account
- Integrated Service Manager – RLG account
Client Tech Supp Associate
DELL International Services
09.2012 - 02.2013
- Laptop and Desktop support for Dell US customers
Consultant
Sutherland Global Services
01.2010 - 03.2012
- Laptop and Desktop support for Dell US customers
Education
Bachelor of Arts - English
Bharathiyar University
Certification
ITIL 4 Foundation
Timeline
Integrated Service Manager
Kyndryl Solutions Pvt Ltd
03.2013 - Current
Client Tech Supp Associate
DELL International Services
09.2012 - 02.2013
Consultant
Sutherland Global Services
01.2010 - 03.2012
ITIL 4 Foundation
Bachelor of Arts - English
Bharathiyar University
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