RANJITH GANESAN
Director, Business Operations
Kottayam
Summary
Professional with comprehensive experience in business operations, adept at driving efficiency and optimizing processes. Strong focus on team collaboration and achieving measurable results, ensuring adaptability to dynamic business needs. Proven skills in strategic planning, resource management, and stakeholder communication, coupled with results-driven mindset. Respected for reliability and ability to foster productive working environments.
Overview
14
14
years of professional experience
4028
4028
years of post-secondary education
4
4
Certifications
Work History
Director of Business Operations
Mastercard Inc
03.2025 - Current
- Championed process improvement initiatives that led to significant cost reductions and improved service quality for customers.
- Cultivated strong relationships with vendors, suppliers, and other external stakeholders to optimize collaboration efforts and achieve mutual benefits.
- Implementing change management initiatives that facilitated the successful adoption of new systems and processes across the organization.
- Negotiated high-stakes contracts with key partners, securing favorable terms for the organization''s long-term success.
- Led efforts to identify potential risks within business operations, developing contingency plans to minimize disruptions and ensure continuity.
- Served as a key liaison between executive leadership and team members, fostering open communication channels and addressing concerns promptly.
- Managed cross-functional teams to ensure timely completion of projects and alignment with company objectives.
- Implemented escalation procedures to effectively handle time-sensitive issues.
- Trained and guided team members to maintain high productivity and performance metrics.
Manager, Business Operations
Mastercard Inc.
11.2022 - 02.2025
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Trained employees on additional job positions to maintain coverage of roles to adjust to the SRE culture.
- Exercised good judgment and decision-making in escalating concerns and resolving issues on and off TRT calls.
- Recruited and hired qualified candidates to fill open positions.
- Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
- Leveraged leadership skills to identify deficiencies and opportunities to improve policies, procedures and controls.
- Conducted quality, timely performance feedback and performance appraisals at the end of the year.
- Communicated company directives and programs to associates and ensured all follow-up items were completed accurately and timely.
- Maintained adequate staffing to meet objectives within budget.
- Demonstrated excellent network and relationship building with both external and internal customers.
- Oversaw company operations, customer service, resource management and profitability.
- Provided leadership, direction and strategic planning for business unit operations.
- Created and implemented escalation procedures to efficiently and successfully resolve time-sensitive issues.
- Assisted ownership in business exit strategies for business transition and new business/customer acquisition.
Lead Business Operations Engineer
Mastercard Inc.
03.2020 - 11.2022
- Spearheaded daily operations including configuration changes and projects
- Established and managed operations to maximize productivity and outcomes through automation
- Collaborated with multiple teams to create innovative strategies and implement a new project plan that drives awareness, engagement, and product delivery
- Gathered requirements, monitored testing and performance to proactively adjust project/product strategies
- Lead/Mentored the team on ATM configuration and deployment
- Compiled information and customer data to forecast project and resource allocation
- Implemented, promoted and integrated new operations projects and initiatives.
- Investigated root causes for operation issues and developed appropriate corrective actions.
- Prepared reports detailing data analysis along with prospective solutions, benefits and costs.
- Created and maintained process and production documentation.
- Developed and implemented best practices, quality assurance standards and project management procedures.
Senior Business Operations Engineer
Mastercard Inc
06.2018 - 02.2020
- Conducted root cause analysis for recurring issues, resulting in long-term solutions and improved system stability.
- Trained junior engineers on standard operating procedures, contributing to a knowledgeable and skilled workforce.
- Reduced downtime in production environments through proactive monitoring and timely issue resolution.
- Championed a culture of continuous learning and professional development among team members, constantly seeking opportunities for growth.
Senior Executive
Wipro Technologies
05.2013 - 06.2018
- Vendor role for mastercard with the same ATM responsibilities.
Subject Matter Expert
Lycatel Pvt. LTD
07.2012 - 04.2013
- Inbound customer service for mastercard prepaid cards called Lycamoney
Energy Sales Advisor
Infosearch BPO Services
07.2011 - 07.2012
- Hardcore sales through outbound calls to sell Gas and electricity switching in the UK through energy helpline
Education
MBA - Information Systems
Annamalai University
Bachelor of Computer -
Madras University
Skills
Project Management
Strategic Planning
Operations Management
Systems Implementation
Strong Interpersonal Communication
Conflict Mediation
Vendor & Supplier Management
Intelligent Decision-Making
Staff Management
Team Building and Leadership
Certification
Certified ITIL Expert (All 9 Certifications)
Timeline
Director of Business Operations
Mastercard Inc
03.2025 - Current
Manager, Business Operations
Mastercard Inc.
11.2022 - 02.2025
Lead Business Operations Engineer
Mastercard Inc.
03.2020 - 11.2022
Senior Business Operations Engineer
Mastercard Inc
06.2018 - 02.2020
Senior Executive
Wipro Technologies
05.2013 - 06.2018
Subject Matter Expert
Lycatel Pvt. LTD
07.2012 - 04.2013
Energy Sales Advisor
Infosearch BPO Services
07.2011 - 07.2012
MBA - Information Systems
Annamalai University
Bachelor of Computer -
Madras University
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