Ranjith Kumar R
Clinical Admin Coordinator Sr
Bangalore
Summary
Motivated professional seeking to join a progressive and reputed organization. Committed to working in a challenging environment and making a significant contribution while continuously developing skills. Goal is to secure a position that allows for broadening of current skill set and pushing the boundaries of abilities. Eager to add valuable assets and contribute to the success of an esteemed organization.
Overview
14
14
years of professional experience
2026
2026
years of post-secondary education
2
2
Certifications
4
4
Languages
Work History
XL Health Corporation India Pvt. Ltd
04.2023 - Current
- Handling and Outbound and Inbound Calls
- Ensuring my Quality is 95% and above
- Raising a complaint
- Customer/Member service warm transfer
- Scheduling appointments for the member according to their slots
Assistant team Leader
Save By Switching Global Solutions Pvt Ltd
03.2022 - 04.2023
- Coaching & Live Call Monitoring on real time basis
- Giving Quality feedback to team members
- Driving the team to achieve their targets
- Handling Clients Call on a weekly and monthly basis
- Handling Quality & Compliance of the team
- Setting clear team goals
- Motivate team members
- Refresher training for experts who are on long leave and struggling with performances
Senior Executive
Save By Switching Global Solutions Pvt Ltd
04.2017 - 02.2022
- Ensuring my daily targets are achieved
- Ensuring my Quality is 90% and above
- Ensuring that the targets are done
- Updating the status to my manager
- Mentoring new members of the team
Senior Analyst
First source
08.2016 - 03.2017
- Working as a Senior Analyst
- Working for US Mortgage
- Co-coordinator
- Reviewing the documents and requesting for the appropriate document
- Sending and receiving of mails often
- Ensuring targets are met on daily basis
- Sending reports to TL everyday on the loans which has been worked
- Follow up on the mails daily
- Mailing LP when it is required
- Ensuring that the documents are appropriate to Submit for U/W(Under Writing)
Group leader
X-Phase solutions Pvt Ltd/Selfinity
05.2011 - 08.2016
- Worked as a Group leader
- Worked for international process for UK, US and Canada
- Taking escalations
- Ensuring that the targets are done
- Handling clients
- Conducting briefings & providing targets to the team
- Sending daily reports
- Updating the status to my manager
- Worked for lead generation campaigns and hard core campaigns
- Ensuring the quality is good and updating the quality reports to the team
- Motivating Team
- Taking decisions on the campaigns
Education
SSLC -
Jyothi High School
Bangalore03.2007
PUC -
GSS High School & Pre University College Mysore
Bangalore03.2009
B.A - English Literature
Amity Online University
NoidaSkills
Multitasking
Quality & Constructive Feedback
Efficiency
Innovation
Ability to work under hardships
Time Management
Leadership
Performance Management
Certification
Certified Workshop on AI Dashboard using Microsoft Power BI.
Rewards And Recognitions
- 2017, Star of the year at Save by Switching.
- 2018, Best Attendance at Save by Switching.
- 2019, Best Attendance at Save by Switching.
- 2020, Top Gun of the year at Save by Switching.
Education Qualification
- SSLC
- PUC
- Degree Pursuing (B.A English Literature)
Personal Information
- Date of Birth: 09/14/91
- Gender: Male
- Nationality: Indian
- Marital Status: Single
Disclaimer
I hereby declare that all the information furnished above is true to the best of my knowledge and belief.
Skills And Qualities
- An intense willingness to learn and equally intense determination to achieve goals.
- Patience and tolerance.
- Very systematic at work, always ensuring all work is done methodically and according to system standards.
- Punctual.
Timeline
XL Health Corporation India Pvt. Ltd
04.2023 - Current
Assistant team Leader
Save By Switching Global Solutions Pvt Ltd
03.2022 - 04.2023
Senior Executive
Save By Switching Global Solutions Pvt Ltd
04.2017 - 02.2022
Senior Analyst
First source
08.2016 - 03.2017
Group leader
X-Phase solutions Pvt Ltd/Selfinity
05.2011 - 08.2016
SSLC -
Jyothi High School
PUC -
GSS High School & Pre University College Mysore
B.A - English Literature
Amity Online University