RANJITH KUMAR R
Bengaluru
Summary
Customer Support and Sales Specialist experienced in client communication, order management, and inside sales. Improved customer satisfaction and optimized workflows through effective handling of high-volume chats and calls using various CRM tools, including Freshdesk, Freshchat, and Zendesk. Focused on driving revenue growth and enhancing customer experiences.
Overview
3
3
years of professional experience
Work History
Customer service executive
Orange health lab
07.2023 - 07.2024
- Handled 60+ customer support chats daily, facilitating report delivery, issue resolution, and escalation management.
- delivery, issue resolution, and efficient escalation management.
- Maintained accurate records of team discussions
- Achieved highest monthly revenue of 10 lakhs, maintaining average monthly revenue of 8 lakhs through consistent performance.
- monthly revenue of 8Lakhs through consistent high performance.
- Successfully supported both sales and Customer Support teams for
- over 2 years contributing to overall business growth.
- Managed balance between strong sales performance and customer support, contributing to team objectives.
- customer support.
Customer service executive
Avail finance
04.2021 - 03.2023
- Achieved highest customer satisfaction score for exceptional support.
- Utilized multiple CRMs including Gupshup and Onedirect for live chat support.
- Addressed customer feedback on Play Store via Zendesk to improve application reputation and ratings.
Education
PUC -
St Paul's pu college
SSLC -
Lowry memorial High school
Skills
- OMS ( order management)
- Freshdesk
- Microsoft Excel
- Attune
Languages
- English
- Kannada
- Tamil
- Telugu
- Hindi
Achievements Awards
- Awarded for 100% quality
- Awarded 'Wall of Fame' for the month of October 2021 and January 2022
Timeline
Customer service executive
Orange health lab
07.2023 - 07.2024
Customer service executive
Avail finance
04.2021 - 03.2023
PUC -
St Paul's pu college
SSLC -
Lowry memorial High school