RANJITH M
RETAIL SALES / WAREHOUSE /SUPERMARKET
Edathara
Summary
HIgh-performance standards to exceed organizational objectives.
Resourceful employee with outstanding knowledge to develop and maintain healthy customer pipeline. Consistently works to attract new business opportunities. Talent in administrative oversight, recruitment processes and customer service improvements.
Overview
15
15
years of professional experience
Work History
Store Manager
PhoneX Mobiles
Palakkad, Kerala
12.2024 - 12.2025
- Leadership & Staff Management: Recruit, train, schedule, coach, and motivate store employees; ensure staff performance and development.
- Operations: Oversee daily store activities, opening/closing, maintaining store appearance, and ensuring efficient operations.
- Sales & Profitability: Analyze sales data, implement strategies, manage budgets, control expenses, and meet financial goals.
- Customer Experience: Set service standards, resolve complaints, and create a welcoming, customer-focused environment.
- Inventory & Merchandising: Manage stock levels, track goods, handle orders, and organize promotions/displays.
- Compliance: Ensure adherence to health, safety, and company policies.
Promoter (SEC)
Samsung Mobiles
08.2016 - 12.2024
- Customer Engagement- Welcome customers, ask lifestyle questions, and understand needs to recommend tailored Samsung solutions.
- Product Demonstration- Execute engaging demos highlighting Unique Selling Points (USPs) of devices like phones, tablets and computing products.
- Sales & Targets- Proactively drive sales, upsell, and meet personal and store sales goals.
- Brand Representation- Maintain brand image, ensure store compliance, and keep displays tidy and stocked.
- Market Awareness- Monitor competitors and provide feedback to enhance Samsung's market position.
- Team Collaboration- Build rapport with in-store staff and provide training where needed, especially for new product launches.
Store Manager (Thrissur East Fort Showroom)
Fone4 communications (India) Pvt Ltd.
THRISSUR, INDIA
09.2014 - 07.2016
- Sales & Revenue Management - Drive the store to meet and exceed monthly/quarterly sales targets for mobile phones, accessories, and telecom services (prepaid/postpaid plans).
- Team Leadership - Supervise, motivate, and train sales associates to improve their product knowledge and closing techniques.
- Inventory & Stock Control - Monitor inventory levels, coordinate with the purchase department for replenishments, and maintain accurate records to prevent stock-outs or overstocking.
- Customer Experience - Resolve complex customer complaints and ensure a high standard of service that promotes repeat business.
- Visual Merchandising - Maintain the store's visual appeal by ensuring product displays and promotional materials are updated according to corporate guidelines.
- Operational Oversight - Manage daily cash reconciliation, store opening/closing procedures, and overall cleanliness and safety.
Assistant Store Manager
Mobile World Electronics (India) Pvt Ltd.
04.2013 - 07.2014
- Sales & KPI Management- Assist in reaching monthly sales targets for mobile devices, plans, and accessories. ASMs often lead by example on the floor, using upselling techniques to boost store revenue.
- Operational Supervision- Oversee daily functions including opening/closing procedures, cash handling, and register reconciliation.
- Team Leadership & Training- Supervise junior associates (CCAs), create staff schedules, and provide on-the-job training for product knowledge and customer service skills.
- Inventory Control- Monitor stock levels, assist with restocking, and conduct regular stock audits to minimize shrinkage.
- Customer Experience- Act as the first point of escalation for complex customer queries, returns, or technical troubleshooting.
Sales Promoter
Nokia Mobiles
02.2011 - 03.2013
- Sales Generation- Actively engage with customers in-store to demonstrate product features, explain benefits, and convert interest into sales.
- Target Achievement- Meet or exceed daily, weekly, and monthly sales targets set by the regional management.
- Product Expertise- Maintain up-to-date knowledge of Nokia's latest smartphone and feature phone models, operating systems (e.g., Android), and hardware specifications.
- Visual Merchandising- Ensure Nokia product displays are clean, well-organized, and prominently placed according to corporate guidelines.
- Market Feedback- Collect and report customer feedback, competitor pricing, and promotional trends to the sales or marketing team.
- Inventory Coordination- Assist with stock checks and coordinate with logistics teams to ensure popular models remain available for sale
Education
Diploma in Mobile Phone Technology - MOBILE PHONES
Board of Technical Education
Trivandrum, Kerala01.2013
Diploma in Computer Hard ware Maintenance - undefined
Board of Technical Education, Govt of Kerala
Kerala01.2010
S S L C -
Board of General Examination, Govt of Kerala
Kerala01.2006
Skills
Stock control
Attributes
- Honest and trustworthy
- Respectful
- Possess cultural awareness and sensitivity
- Flexible
Disclaimer
All the details stated above are true to the best of my knowledge. If you will give me a chance to serve under you, kind control I assure to perform my duty efficiently and up to the entire satisfaction of my superiors.
Personal Information
- Age: 35
- Father's Name: Ravindran K
- Date of birth: 10/12/90
- Gender: Male
- Nationality: Indian
- Driving licence: MC with gr, LMV
- Marital status: Married
- Religion: Hindu
Languages
English
Intermediate
Malayalam
Proficient (C2)
Hindi
Elementary
Tamil
Intermediate
Timeline
Store Manager
PhoneX Mobiles
12.2024 - 12.2025
Promoter (SEC)
Samsung Mobiles
08.2016 - 12.2024
Store Manager (Thrissur East Fort Showroom)
Fone4 communications (India) Pvt Ltd.
09.2014 - 07.2016
Assistant Store Manager
Mobile World Electronics (India) Pvt Ltd.
04.2013 - 07.2014
Sales Promoter
Nokia Mobiles
02.2011 - 03.2013
Diploma in Computer Hard ware Maintenance - undefined
Board of Technical Education, Govt of Kerala
Diploma in Mobile Phone Technology - MOBILE PHONES
Board of Technical Education
S S L C -
Board of General Examination, Govt of Kerala