Ranjith M

Analyst with expertise in data analysis, problem-solving, and project co-ordination. Proven ability to gather, interpret, and analyze data to provide actionable insights that drive business decisions. Experienced in conducting root cause analysis, performance tracking, and reporting to improve operational efficiency. Skilled in utilizing various tools and methodologies to analyze trends, monitor progress, and deliver solutions that enhance business performance. Strong attention to detail, with the ability to collaborate across teams and communicate complex findings clearly to stakeholders.

• Achieved on-time project delivery by implementing robust planning, effective resource management, and regular progress monitoring.
• Validated and managed a high volume of data in MS - Excel as per the client request and finished within the deadline with above 97% quality.
• The implementation of data into the system helped a low-production retailer optimize operations, leading to a 7% increase in sales within the first quarter.
• Implemented scorecards for individual performance and development.
• Conducted a thorough analysis of existing workflows and developed detailed process maps, which highlighted areas of redundancy and inefficiency for targeted improvements.
• Collaborated with the Team Leader to initiate the I2E Team (an organizational-level process improvement initiative) and standardized the validation processes across the EU-RO regions. Completed multiple process improvement programs, saving 20,000 auto coding errors and 800 quality escapes per month, which led to a 10% increase in overall sales for the ALDI client and improved the NPS score for our organization.
• Created and managed the productivity reports of the team for every project daily resulting in an increase of 10% productivity of the team.
• Effectively managed the traffic controller role for tickets, ensuring seamless coordination and reducing response times by 20%. Proactive approach to ticket traffic control minimized backlogs and improved service-level agreement (SLA) adherence.
• Conducted process analysis and drafted SOPs with clear guidelines, step-by-step instructions, and key performance metrics, securing approval from all teams.
• Generated regular quality check reports, highlighting successes and pinpointing areas for further development.
• Developed dashboards for inventory assets.
• Improved the quality of ticket completion from 74% to 97%.
• Reduced the number of ServiceNow tickets from 236 to 18.
• Recognized for leadership and successful asset management.
• Received appreciation from the client for issue resolution and quick response.

• I am proficient in MS Excel, AWS Quick Sight, Tableau, and Power BI, with strong expertise in workforce and capacity planning at an organizational level.
• I am skilled in using various tools including OGRDS, ServiceNow, and MS 365 (including MS Dynamics).
• Developed trackers and timesheets using Power App.