Ranjith MJ

• Steering contract negotiations and discussions, securing optimal terms, and performing detailed reviews to minimize risks and ensure full compliance.
• Managed the invoicing process, monitored payment timelines, and collaborated with finance & legal departments to address & resolve any billing discrepancies departments to address and resolve any billing discrepancies.
• Mentored new hires to ensure the contract entry is in compliant and billing aligned with contractual specification.
• Addressing billing queries and adhering to strict deadlines for the quality check in submission of invoice for invoice finalization.
• Working directly with Account Management team to resolve all the queries related to contract and billing.
• Collaborating with multiple teams (Sales, Collections, Order management, Billing, and Internal Account teams) to resolve billing and contracts related queries.
• Sharing knowledge on new scenarios and making sure there are minimal knowledge gaps to avoid errors.
• Resolving billing disputes and doing RCA (root cause analysis) to prevent related situations in future.

Key Responsibilities:

• Single point of contact for all APJ queries/requests related to Linode acquisition and working on setting up the process and improvement plans.
• Provisioning user for Linode and setting up the account with the appropriate promotional discounts in admin tool.
• Responsible for publishing the case management report and ensuring the team’s productivity is captured every month.

Achievements:

• Working on End-to-End order to cash process for Strategic Clients across America. (From generating contract to billing the client & solving billing queries).
• Handling Key Strategic Clients and making sure orders were fulfilled as per their nuances in agreed turnaround time with accuracy.
• Working closely with internal and external vendors for compliance related approvals and agreements.
• Investigating client billing queries and working with all the related stake holders (Internal & External) to understand the issue and rectify them in the respective billing system by performing various tasks like Killing, Re-Billing, Retro Billing, Cosmetic Reprint, Generating Proforma and Advance bill in SAP tool.
• Handling Entitlement lost cases, to make sure client regains the access at earliest or within 2 hours of time.
• Ensuring the deliverables are completed within SLA and are incompliant with standard operating procedures.
• Managing client calls, providing inputs related to Permissioning, invoice queries, product information and other queries.
• Updating the Client contact and address details in permission system, billing systems including all database.
• Assisting clients on quarterly notification, annual price increase, exchanges alerts and other updates.

Key Responsibilities:

• Handled Free Trial Overdue Project to ensure that overdue trials are cancelled, extended, converted according to the policy.
• Was part of SWAT Team to ensure Entitlement lost cases are resolved for Americas with the TAT.
• Auditing the Orders of the team members as well as CAA (Customer Admin Activity) requests, Orders processed by OMS of other teams and performing RCA (Root Cause Analysis) for all the billing errors.
• Assisting, training, and mentoring new recruits.

Achievements:

• Secured Valuable contributor Award for handling Startegic clients along with various projects.

• Worked closely with the AMERS Quality Consultant and was rewarded with appreciation for the success of the Free Trial Overdue Project.

• Responsible for booking all orders which flow in with the purchase orders as per the Deal..
• Changes/Cancellations & Conversions of UK & US based companies.
• Change/Updating Ship-To & Bill-To address.
• Modifying order through Oracle 11i and Oracle R12 ERP system, CRM system, and other order management tools.
• Responsible for commit orders which were critical of being high dollar valued.
• Escalate all delays with Product Managers/manufacturing planners, collectors, sales team, Account managers and relationship managers. Doing root cause analysis and reporting to management.
• Expedite and follow up on the request based on the cycle status.
• Providing status reports of the order.
• Granting access to the Partners/Requesters.
• Handling queries of Partners/Requesters related to access issue.
• Provide the Proof of delivery, Proof of collection, tracking details to the customer.
• Generate invoices manually as per PO.