Summary
Overview
Work History
Education
Skills
Certification
Projects
Awards
Timeline
Generic

Ranjith P

Palakkad

Summary

Dynamic Tax Senior at Ernst & Young (EY - GDS) with expertise in project management and client relationship management. Proven track record in enhancing team capabilities through training and development, while successfully conducting UAT for new tools. Adept at fostering collaboration and driving process improvements to achieve high-quality outcomes.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Tax Senior, DMO, Global Operations

Ernst & Young (EY - GDS)
01.2022 - Current
  • Project Management: Coordinated multiple projects, ensuring timely completion of deliverables while maintaining high-quality standards. Collaborated with cross-functional teams to align project goals and objectives.
  • UAT Testing: Conducted User Acceptance Testing (UAT) for new EY tools, identifying issues and ensuring seamless implementation. Worked closely with stakeholders to gather feedback and make necessary adjustments.
  • Training and Development: Developed and delivered training sessions for new hires on the effective use of EY tools, fostering a culture of continuous learning and improvement. Provided ongoing support and mentorship to enhance team capabilities.
  • Client Liaison: Acted as a primary point of contact for clients, regularly updating them on project status and deliverables. Ensured client satisfaction through effective communication and relationship management.
  • Database Management: Managed engagement databases and status tracking tools, providing permissible access to clients and local teams to enhance collaboration and transparency.

Customer Support

Shoperies LLP
11.2020 - 01.2022
  • Customer Support Center Operations: Managed a high-volume customer support center, efficiently handling inbound calls and emails from customers and internal teams to address inquiries and resolve issues.
  • Issue Resolution: Provided timely and effective solutions to customer queries, ensuring a high level of satisfaction and fostering positive customer relationships.
  • Product Knowledge: Maintained in-depth knowledge of products and services to assist customers effectively and provide accurate information.
  • Order Management: Assisted customers with order placements, modifications, and cancellations, ensuring a seamless shopping experience.
  • Feedback Collection: Gathered customer feedback to identify areas for improvement and collaborated with management to enhance service delivery.
  • Team Collaboration: Worked closely with internal teams, including logistics and inventory management, to ensure prompt resolution of customer issues and efficient order fulfillment.
  • Training and Support: Assisted in training new team members on customer service protocols and best practices, contributing to a knowledgeable and effective support team.

Banking Assistant

HSBC Ltd
03.2008 - 09.2016
  • MICR and CTS Clearing: Managed the processing of MICR and CTS clearings, ensuring accuracy and compliance with regulatory standards.
  • Vendor Management: Oversaw vendor operations, including monitoring processing efficiency and conducting training sessions. Prepared monthly Management Information System (MIS) reports to track performance.
  • Transaction Processing: Handled various financial transactions, including RTGS, NEFT, ECS, and internal fund transfers, ensuring timely and accurate processing.
  • Demand Draft and Cashier Order Management: Processed requests for demand drafts and cashier orders, maintaining strict adherence to internal controls and regulatory requirements.
  • User Acceptance Testing (UAT): Team member-UAT for CTS clearing systems, coordinating implementation at the Bangalore location. Trained staff on new processes, identified issues, and resolved them efficiently.
  • Client Relationship Management: Addressed queries and requests from local relationship managers, ensuring timely resolution within established turnaround times (TAT).
  • Foreign Remittances: Conducted document verification for foreign remittances in accordance with FEMA guidelines, ensuring compliance with legal requirements.
  • Anti-Money Laundering (AML) Compliance: Ensured strict adherence to AML laws by identifying, screening, and reporting any breaches of sanctions, thereby safeguarding the institution's integrity.

Education

Bachelor of Commerce -

Calicut University
Kerala
04-1996

Skills

Project management and process improvement

  • Documentation expertise
  • Microsoft Office proficiency
  • Training and development
  • Client relationship management
  • User acceptance testing
  • Interpersonal communication skills

Certification

  • JAIIB
  • Information Security Badge (EY)

Projects

Member of EY Ripples – CSR Team, Green Campus Project, Tree planting Project

Awards

Extra Miler Awards (EY), GDS User recognition award (EY)

Timeline

Tax Senior, DMO, Global Operations

Ernst & Young (EY - GDS)
01.2022 - Current

Customer Support

Shoperies LLP
11.2020 - 01.2022

Banking Assistant

HSBC Ltd
03.2008 - 09.2016

Bachelor of Commerce -

Calicut University

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Ranjith P