Ranjith Pulluru
Bengaluru
Summary
- Accomplished Technical Support Manager with extensive experience at IBM, leading a team to enhance customer support and satisfaction.
- Demonstrates expertise in incident and escalation management, technical analysis, and customer support, with a proven track record of improving service delivery through data-driven insights.
- Adept at training and development, providing mentorship to team members on best practices.
- Career goal: to continue leveraging technical expertise to drive innovation in customer support solutions.
Overview
1
1
Certification
13
13
years of professional experience
Work History
Technical Support Manager
IBM (Data Replication)
Bengaluru, India
08.2025 - Current
- Provided technical leadership for IBM Data Replication support, reviewing complex customer issues, guiding troubleshooting approaches, and collaborating with L3 and Engineering teams on critical technical challenges.
- Led technical escalations for Platinum and Advanced Support customers, performing case reviews, analyzing troubleshooting data, and driving cross-functional resolution of customer impacting issues.
- Maintained hands-on technical engagement through ticket reviews, troubleshooting guidance, case quality reviews, and support for complex Data Replication issues.
- Led 12+ team members as Functional Manager and 10+ resources operationally, while driving technical capability development, support readiness, and resolution effectiveness across regional teams.
Technical Support Manager
IBM (StreamSets)
Bengaluru, India
02.2023 - 08.2025
- Provided technical support to customers and managed the team of engineers responsible for resolving customer issues.
- Worked closely with other departments such as sales, engineering, and DevOps to improve customer experience.
- Analyzed customer feedback data to identify areas where improvements can be made in product or service delivery.
- Provided guidance and mentorship to team members on troubleshooting techniques, best practices, and problem-solving strategies.
Technical Support Engineer
StreamSets, Inc.
Bengaluru, India
06.2019 - 02.2023
- Installing, configuring, upgrading, performance tuning, and troubleshooting StreamSets products in development and production environments.
- Designing, monitoring, and troubleshooting the pipelines on StreamSets Data Collector and StreamSets Transformer (Spark Execution Engine).
- Developed training materials and guidelines for the correct utilisation of products.
Technical Support Engineer
Hortonworks (Cloudera, Inc.)
Bengaluru, India
04.2017 - 06.2019
- 2+ years of experience in the field of Hadoop technology (HDP, HDF, IBM IOP) at Hortonworks (Cloudera, Inc) as a Technical Support Engineer.
Technical Support Engineer
Red Hat India Pvt Ltd
Pune, India
04.2013 - 04.2017
- 4 years of experience in the field of Middleware (JBoss) development and production support at Red Hat India Pvt Ltd as a Technical Support Engineer.
Education
Masters in Data Science from IIITB and LJMU
Machine Learning
Bengaluru, KAExecutive PG Programme - Data Science
IIIT Bangalore
Bengaluru, IN01-2024
PG-DAC - Computer Science
SunBeam Institute of Information Technology, Pune
01-2013
Bachelor of Engineering - Electronics and Communication
Electronic and Communication
India01-2012
Skills
- Incident Management
- Escalation Management
- Customer Support
- Technical Analysis
- Training and Development
Certification
- IBM License to Lead - First-Line Manager
- HDPCA (Hortonworks Data Platform Certified Administrator)
- Red Hat Certified JBoss Administrator in JBoss EAP 6 and EAP 7
Personal Information
- Total Experience: 13+ years
- Title: Technical Support Manager
- Date Of Birth: 24/11/90
Hobbies
- Badminton
Timeline
Technical Support Manager
IBM (Data Replication)
08.2025 - Current
Technical Support Manager
IBM (StreamSets)
02.2023 - 08.2025
Technical Support Engineer
StreamSets, Inc.
06.2019 - 02.2023
Technical Support Engineer
Hortonworks (Cloudera, Inc.)
04.2017 - 06.2019
Technical Support Engineer
Red Hat India Pvt Ltd
04.2013 - 04.2017
Masters in Data Science from IIITB and LJMU
Machine Learning
Executive PG Programme - Data Science
IIIT Bangalore
PG-DAC - Computer Science
SunBeam Institute of Information Technology, Pune
Bachelor of Engineering - Electronics and Communication
Electronic and Communication