Ranjith R
Bengaluru
Summary
Results-driven Engineering Operations Lead (MTS-4) with 14 years of expertise in Software industry, team leadership and cross-team collaboration. Successful in managing operations for NetApp's Keystone product, fostering seamless communication among engineering, management, and support to enhance customer service.
Overview
14
14
years of professional experience
Work History
Engineering Operations Lead
NetApp
BENGALURU
12.2018 - Current
- Managed operations for NetApp StaaS product Keystone, resolving customer inquiries with outstanding effectiveness.
- Managed a team of 8-10 resources to ensure prompt resolution of customer issues.
- Reproduced customer environment issues to assist engineering in debugging scenarios.
- Collaborated with engineering, management, finance, sales, and support teams to ensure smooth execution.
- Debug data collection, data processing, data engineering, data reporting, and billing issues for Keystone customers.
- Worked on NetApp products like Cloud Volumes ONTAP, Cloud Insight, Unified Manager.
Senior Software Engineer
Mindtree
BENGALURU
11.2017 - 12.2018
- Hardware qualification of Cisco servers that include BIOS, VIC cards, storage disks, and OS.
Delivery Software Engineer
Mphasis
BENGALURU
07.2011 - 10.2017
- End-to-end testing of HPE servers, switches, and HPE storage.
- Install, set up, and configure test environments with stress I/O called Hazard.
- Qualify Driver, Firmware of HBA, storage Controller and OS versions
Education
Bachelor of Engineering - Computer And Information Sciences
Global Academy of Technology
Bengaluru06-2011
Skills
- Customer support
- Team leadership
- People management
- Technical troubleshooting
- Product management
- Quality assurance
- Process improvement
- Cross-team collaboration
- Problem solving
- AWS, Azure Cloud
- Docker, Kubernetes
- Hardware qualification
- Project planning
- Product feature Test Design
- Billing analysis
- Data engineering
- Test automation
Accomplishments
- Excellence award for handling Keystone customer issues
- Cross-team collaboration award for keeping all stakeholders aligned
- Spot award for hardcoded secrets, EO task for AIQ-unified manager
- Spot award for being an effective scrum master and following the agile model
- Spot award for handling security scans for every product release
Timeline
Engineering Operations Lead
NetApp
12.2018 - Current
Senior Software Engineer
Mindtree
11.2017 - 12.2018
Delivery Software Engineer
Mphasis
07.2011 - 10.2017
Bachelor of Engineering - Computer And Information Sciences
Global Academy of Technology