Ranjith Ramakrishnan
Delhi
Summary
Accomplished Senior Tech Manager with over 18 years of success in the airport domain, specializing in the end-to-end lifecycle of designing, developing, enhancing, and seamlessly integrating highly transactional and scalable applications. Recognized for expertise in the dynamic domains of Automation, CRM, Airline Operations, and Healthcare Systems, I bring a wealth of experience in steering complex projects to fruition.
Overview
24
24
years of professional experience
1
1
Certification
Work History
SR. PROJECT MANAGER
MATERNA IPS INDIA PVT LTD
01.2023 - Current
- Accountable for all the automation projects at various airports under GMR, ADANI and AAI in northern region of India
PROJECT MANAGER
MATERNA IPS INDIA PVT LTD
01.2022 - 01.2023
- Automation of the Check-in system implementations at Delhi Airport
- Includes the installation and integration with various airlines operating at the airport
- Successfully implemented the project at the site and received well appreciations
- Responsible for timely execution of the project with all expenses as per the parameters indicated in project report given by project coordinator
- To maintain cordial relations with client / consultant at site and to ensure that no adverse remarks are sent to Head office
- General Project Documentation and obtaining approvals for all the integrations planned
- Implementation, Testing and Rollout
- Project closure and payments
Software Manager/Developer
Emirates Airlines
Dubai
01.2016 - 08.2020
- Spearheaded the development of Java scripts, playing a pivotal role in shaping the major front-end logic of the Online Grading System
- Executed the development of database scripts, contributing significantly to the major backend logics of the system
SR. TECHNICAL LEAD
Emirates Airlines IT
Dubai
01.2005 - 01.2020
- Company Overview: Emirates Airlines is a major airline based in Dubai, UAE, known for its extensive network and high-quality service
- Orchestrated end-to-end project management, from gathering business requirements to designing and implementing solutions, ensuring alignment with organizational objectives
- Spearheaded the adaptation to CMMI Level 3 policies, enhancing the overall operational efficiency and quality standards of the organization
- Successfully managed a high-value process responsible for monthly payouts of approximately $500 million to travel agents, demonstrating financial acumen and attention to detail
- Prioritized and resolved service calls promptly, utilizing ServiceNow for incident management, and conducted monthly CSR meetings to align business goals and implement corrective actions
- Implemented effective application monitoring strategies, ensuring compliance with agreed-upon terms with business stakeholders
- Automated processes to streamline operations and improve overall efficiency, aligning with best practices in technology management
- Collaborated on change management processes, including Request for Change (RFC), Incident Tracking and Resolution System (ITSRS), and Fast-Track Change Request (FCR), fostering a culture of continuous improvement
- Successfully coordinated with vendors, addressing service issues, and ensuring timely payouts, showcasing strong vendor management skills
- Led initiatives for Tech Debt Clearance, fostering collaboration with diverse stakeholders to enhance system performance
- Managed training systems for pilots, overseeing certificate submissions to the Civil Aviation Authority for flying license renewal
- Orchestrated the migration of existing systems to new operating systems (Windows, RHEL, SFTP), demonstrating adaptability to emerging technologies
- Provided effective application support, utilizing GIT and Jira for bug tracking and resolution
- Managed a diverse portfolio of applications valued at $1.5 million annually, showcasing strong financial stewardship
- Emirates Airlines is a major airline based in Dubai, UAE, known for its extensive network and high-quality service
Software Lead
Emirates Airlines
Dubai
01.2015 - 12.2017
- Developed and maintained database scripts for the regular identification of new travel agents, ensuring their seamless integration into the CRM system on a weekly basis
- Coordinated with Salesforce teams to implement CRM-related changes to the corporate network, including tasks such as whitelisting and various other network adjustments
Software Developer
Emirates Airlines
Dubai
01.2013 - 12.2015
- Developed user interfaces and scripts within Pivotal CRM for the Dnata Cargo Performance Portal
- Created database scripts to facilitate the creation of new agents and summarized revenue at various levels
Software Developer
Emirates Airlines
Dubai
01.2014 - 05.2014
- Automated the synchronization process for creating and updating cargo agents sourced from various channels, enhancing efficiency in cargo operations
Software Developer
Emirates Airlines
Dubai
01.2008 - 12.2013
- Developed and maintained database scripts for the Airline Incentive Management System (AIMS), ensuring optimal functionality
- Automated critical processes within AIMS, enhancing overall efficiency
- Successfully auto tuned a process, reducing processing time from 8 days to 8 hours, showcasing a commitment to process optimization and performance improvement
- Spearheaded a pivotal process responsible for calculating payouts of approximately $500 million for travel agents
Software Developer
Emirates Airlines
Dubai
04.2010 - 12.2010
- Developed and maintained database scripts for the ESPN project, ensuring seamless functionality
- Implemented the summarization of revenue data, including booking, ticketed, and flown at various levels, along with comparison at different intervals
- Spearheaded the development of the monthly process within Oracle 9i, contributing to the efficiency of financial operations
Software Developer
Emirates Airlines
Dubai
01.2010 - 12.2010
- Developed and maintained database scripts for the Contact Centre Performance Portal System
- Implemented functionality to summarize revenue bookings generated by the six call centers for Emirates Airlines through various channels
Software Developer
Emirates Airlines
Dubai
01.2005 - 12.2008
- Developed user interfaces and scripts for OneNetwork, a CRM tool designed for Travel Agents, utilizing Pivotal CRM, SQL Server, .NET, and JavaScript
- Created and maintained SQL Server databases and associated scripts to support the functionality of the OneNetwork project
- Designed SQL processes for monthly revenue summarization at multiple levels, contributing to accurate financial reporting
- Managed database synchronization across multiple servers after the monthly revenue summarization process
SOFTWARE ENGINEER
Bhari Information Technology
Chennai
01.2001 - 01.2005
- Assisted in the computerization of electoral rolls for the state of Tamilnadu, India
- Prepared design documents and executed website programming
- Conducted analysis of information and requirements, documenting them for project clarity
- Designed and programmed Oracle forms for Southern Railway, India
- Developed numerous screens and reports for Southern Railway, India
Software Developer
BITECH (Bhari Information Technology Systems)
01.2004 - 12.2004
- Developed and successfully hosted the official website for Kancheepuram district
- View the website here: Kancheepuram District Website: https://kancheepuram.nic.in/
- Conducted comprehensive training sessions for the entire Kancheepuram District collectorate staff
- Instructed on the usage and accurate recording of voters' information in Electoral Rolls
Software Developer
BITECH (Bhari Information Technology Systems)
01.2001 - 12.2003
- Developed user interfaces and database scripts for multiple modules of the Management Information System (MIS) implemented for Southern Railways, utilizing Oracle/D2k technology
Education
B. Tech - Computer Science & Engineering
MA College of Engineering
Cochin, India01.2000
Skills
- Python
- R
- VBnet
- MicroStrategy
- Crystal Reports
- Enterprise Architect
- Visio
- JavaScript
- HTML
- XML
- JSON
- Salesforce
- Pivotal
- Clarify CRMs
- Pro
- C
- SQL Server
- Oracle
- MySQL
- Windows
- Linux
- Project goals and milestones
- Project Scheduling
- Client Relations
- Requirements Gathering
- Training and mentoring
- Scope Management
- KPI Tracking
- Project Planning
- Client Relationship Management
- Client liaison
Certification
- Certified SAFe 4 DevOps Practitioner
- Completed Python and R Programming Training
- Completed MySQL training.
- Completed Oracle 19c training.
Databaseexpertise
- SQL Server
- Oracle
- MySQL
Accomplishments
- Silver Star Award: Recognized by the DSVP- Emirates IT for outstanding contributions to optimizing the Batch process.
- Chairman's Appreciation: Received commendation from the Chairman of Emirates Airlines for the successful completion of the Sky Chain cargo project.
- Najm Awards: Multiple accolades for innovation and implementation of new technologies in various applications.
Operatingsystems
- Windows
- Linux
Domainexpertise
- Airline/Aviation
- Healthcare
- ERP
- CRM
Career Overview
Accomplished Senior Tech Manager with over 18 years of success in the airport domain, specializing in the end-to-end lifecycle of designing, developing, enhancing, and seamlessly integrating highly transactional and scalable applications. Recognized for expertise in the dynamic domains of Automation, CRM, Airline Operations, and Healthcare Systems, I bring a wealth of experience in steering complex projects to fruition.
Timeline
SR. PROJECT MANAGER
MATERNA IPS INDIA PVT LTD
01.2023 - Current
PROJECT MANAGER
MATERNA IPS INDIA PVT LTD
01.2022 - 01.2023
Software Manager/Developer
Emirates Airlines
01.2016 - 08.2020
Software Lead
Emirates Airlines
01.2015 - 12.2017
Software Developer
Emirates Airlines
01.2014 - 05.2014
Software Developer
Emirates Airlines
01.2013 - 12.2015
Software Developer
Emirates Airlines
04.2010 - 12.2010
Software Developer
Emirates Airlines
01.2010 - 12.2010
Software Developer
Emirates Airlines
01.2008 - 12.2013
SR. TECHNICAL LEAD
Emirates Airlines IT
01.2005 - 01.2020
Software Developer
Emirates Airlines
01.2005 - 12.2008
Software Developer
BITECH (Bhari Information Technology Systems)
01.2004 - 12.2004
SOFTWARE ENGINEER
Bhari Information Technology
01.2001 - 01.2005
Software Developer
BITECH (Bhari Information Technology Systems)
01.2001 - 12.2003
B. Tech - Computer Science & Engineering
MA College of Engineering
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