Summary
Overview
Work History
Education
Skills
Skillssummary
Timeline
Generic
Ranjith Singh

Ranjith Singh

Hyderabad

Summary

Seasoned MS CRM Developer with a proven track record at Sonata Software Pvt Ltd., excelling in Dynamics 365 customization, integration, and automation to enhance business processes and user productivity. Demonstrated expertise in C# and effective problem-solving skills led to a 30% improvement in data synchronization. Highly adept at translating complex technical requirements into actionable solutions, ensuring client satisfaction and project success.

Overview

8
8
years of professional experience

Work History

MS CRM Developer

Sonata Software Pvt Ltd.
10.2019 - 10.2024
  • Provide technical support to existing CRM clients
  • Responsible for Designing, Development and Testing
  • Responsible for Configuration in MS Dynamics CRM including Entity, Forms, Views, Workflows, BPF etc
  • Responsible for Customization in MS Dynamics CRM including Plug-in, Workflow Activity, OData, Relationships, Dialogs, Business Unit/User Role permission level
  • Responsible for Developing C# Plugins for several Microsoft Dynamics CRM solutions
  • Responsible for Designing SSRS, Fetch XML Reports
  • Responsible for preparing Test Cases
  • Perform in-depth analysis of customer issues to determine causes and solutions
  • Repro the Product bugs in existing application
  • Diagnose and resolve technical Microsoft Dynamics CRM issues
  • Research questions using available information resources
  • Working with Microsoft partners to make them understand how licensing pattern works
  • Advise end-users on appropriate action
  • Follow standard Microsoft support procedures
  • Identify and escalate situations requiring urgent attention
  • Track and route problems and requests and document resolutions
  • Discussing the Tech block issues in POD call with MS Partner Technical Advisor
  • Closely working with MS dev teams to get the fast resolutions of the Tech block issues
  • Worked as project support for post deployment of the project
  • Worked on Workflows, Plug-ins and actions
  • Writing Web resources using Jscript, Configuring CRM Security Roles
  • Done ribbon customizations to create buttons on form and added java-script functionalities to work with the buttons
  • Resolved CRM issue Tickets as per SLA, handled enhancements, CRM Production Releases and Testing
  • Resolved Technical and Functional Day-to-day Issues in CRM Production
  • Design of the module
  • Prepared Functional Design Document, Technical Design Document
  • Developed custom plugins using C# to extend the functionality of Dynamics 365 and integrate with external systems
  • Configured and customized Dynamics 365 CRM applications, including entities, workflows, business rules, and security roles
  • Built Power Apps and Power Automate flows to streamline business processes and enhance user productivity
  • Integrated D365 with third-party applications using REST and SOAP APIs, ensuring seamless data flow
  • Worked with stakeholders to design and implement tailored CRM solutions for sales, marketing, and customer service teams
  • Assisted in upgrading legacy CRM systems to Dynamics 365, ensuring data migration integrity and minimal downtime
  • Collaborated in an Agile environment, contributing to sprint planning, daily stand-ups, and backlog refinement
  • Successfully delivered a custom D365 integration with an external ERP system, improving data synchronization by 30%
  • Automated a client onboarding process using Power Automate, reducing manual effort by 40%

MS CRM Developer

SBL Global tech
10.2018 - 10.2019
  • Worked for Sonata Software PVT ltd under the payroll of SBL global tech
  • Project: Microsoft CSS (Platform-Infra Online & On-premises)
  • Client: Microsoft Environmental: D365CRM
  • Microsoft Customer Service and Support (CSS) is the technical support arm of the world’s leading Software Company
  • Microsoft CSS Professional provides support and technical problem solutions for customers and partners acting as core driver of the Customer Partner Experience and ensuring customer satisfaction with Microsoft
  • Microsoft CSS is one of the largest support networks in the industry and helps nearly 1 billion customers around the world each year which serves millions of customers in over forty languages and 60 locations and are core drivers of the Customer Partner Experience (CPE) at Microsoft through direct contact with customers and partners
  • Interactions with the customers and resolving issues in CRM related to performance, Business rules, Workflows, Business process flows, CRM on-premise Upgrade issues, setup and deploy, Async server troubleshooting on both on premise and online environments etc.…
  • Track multiple related problems in one service request Microsoft incident tracking system using service desk and DFM
  • Verify resolution with interacting end-users’ customers and resolving incidents
  • Creating test instances and worked on different issues in CRM and resolving them according to the client/ customer requirement
  • Interacting with Microsoft team in tech block calls and gathering the information regarding the major issues
  • Accepting the region wise service requests like APAC, NA, EMEA and meeting the service level agreement of the cases
  • Troubleshooting the major escalation cases with a high priority and providing first day resolution to the customers
  • Working with different tools like service desk, unify, fiddler, ICM, SQL server SQL profiler, and also debug or monitor the networking on the NetMON, Wireshark, Fiddler classic various performance tools like Org scanner, Perf checker and Kusto etc.…
  • Verifying, monitoring and cross checking according to the customers issue that is reported on their organizations in unify tool and applying the tweaks or changes
  • Ability to learn new technologies
  • Having good communication and client interaction skills which helps to deal with situation
  • Handling clients calls and understanding the business requirement

Technical Advisor

[24]7.ai
06.2016 - 12.2017
  • As a Technical Advisor at [24]7.ai, I provided expert guidance and support to clients on implementing and optimizing AI-powered customer engagement solutions
  • I collaborated closely with cross-functional teams, including engineering and product management, to ensure the seamless integration of technology platforms and the delivery of customized solutions
  • My role involved troubleshooting technical issues, analyzing customer requirements, and delivering technical presentations to both internal stakeholders and clients
  • I also worked on creating detailed documentation, training materials, and providing technical support to clients to ensure smooth adoption of AI-driven solutions
  • Through effective communication and problem-solving skills, I was able to bridge the gap between technical and non-technical teams, contributing to client satisfaction and project success
  • Additionally, I provided feedback for product improvements based on customer insights and technical challenges observed during deployments

Education

Bachelor of Technology - C.S.E

V. R. Siddhartha Engg. College
Andhra Pradesh
01.2014

10+2 -

SAINIK SCHOOL KORUKONDA
Andhra Pradesh
01.2010

Matriculation -

SAINIK SCHOOL KORUKONDA
Andhra Pradesh
01.2008

Skills

  • Microsoft Technologies
  • MS Dynamics CRM 2016
  • MS Dynamics CRM 2015
  • MS Dynamics CRM 2013
  • Dynamics 365 Online
  • AZURE Admin
  • Java Script
  • HTML
  • C#
  • Net
  • Windows 7
  • Windows XP
  • Windows 2000
  • SQL Server 2008
  • SQL Server 2012 R2
  • Microsoft Dynamics 365 Customer Engagement
  • Sales
  • Customer Service
  • Marketing
  • Field Service
  • C#/NET
  • JavaScript
  • CSS
  • SQL
  • T-SQL
  • Power Apps
  • Power Automate
  • Power BI
  • Business Rules
  • Workflows
  • Custom Entities
  • Fields
  • Forms
  • Views
  • Dashboards
  • Model-driven Apps
  • Canvas Apps
  • Plugins
  • Web Resources
  • Web Services
  • REST
  • SOAP
  • Data Integrator
  • KingswaySoft
  • Scribe
  • Git
  • GitHub
  • Azure DevOps
  • FetchXML
  • XrmToolBox
  • Ribbon Workbench
  • D365 SDK
  • Customization and configuration
  • Version control
  • JavaScript development
  • RESTful apis
  • Data migration
  • Azure devops

Skillssummary

Microsoft Technologies - MS Dynamics CRM 2016/2015/2013 On-premise, Dynamics 365 Online, AZURE Admin, Java Script, HTML, C#, .Net, Windows 7, Windows XP, Windows 2000, SQL Server 2008, SQL Server 2012 R2, Microsoft Dynamics 365 Customer Engagement (Sales, Customer Service, Marketing, Field Service), C#/.NET, JavaScript, HTML, CSS, SQL (T-SQL for querying Dynamics 365 databases), Azure, Power Apps, Power Automate, Power BI, Business Rules and Workflows, Custom Entities, Fields, Forms, Views, and Dashboards, Model-driven and Canvas Apps, Writing custom plugins and web resources in C# or JavaScript, Web Services (REST, SOAP), Power Automate for integrations, Data Integrator, KingswaySoft, Scribe (third-party tools), Git, GitHub, Azure DevOps, FetchXML, XrmToolBox, Ribbon Workbench, D365 SDK (Software Development Kit)

Timeline

MS CRM Developer

Sonata Software Pvt Ltd.
10.2019 - 10.2024

MS CRM Developer

SBL Global tech
10.2018 - 10.2019

Technical Advisor

[24]7.ai
06.2016 - 12.2017

Bachelor of Technology - C.S.E

V. R. Siddhartha Engg. College

10+2 -

SAINIK SCHOOL KORUKONDA

Matriculation -

SAINIK SCHOOL KORUKONDA

Similar Profiles

CREATE PROFILE
Ranjith Singh