Ranjitha K
Bangalore
Summary
Proven Quality Specialist with a track record of enhancing product quality and customer satisfaction at Aegis BPO. Leveraged expertise in documentation control and preventive actions to reduce customer complaints significantly. Skilled in analyzing quality metrics and implementing strategic improvements, ensuring compliance and promoting a culture of continuous improvement. Demonstrates strong problem-solving abilities and a commitment to excellence.
Overview
9
9
years of professional experience
Work History
Quality Specialist
Aegis BPO
08.2016 - 06.2018
- Assisted in the implementation of a continuous improvement culture, contributing to company-wide improvements in productivity and waste reduction.
- Developed comprehensive quality control documentation, standardizing procedures across all departments and promoting consistency.
- Improved product quality by implementing rigorous testing protocols and identifying areas for improvement.
- Analyzed data from various sources to identify trends impacting product quality, making strategic recommendations for improvements based on findings.
- Reduced customer complaints by streamlining the complaint resolution process and addressing root causes of issues.
Quality Specialist
Aegis BPO
11.2013 - 07.2015
- Assisted in the implementation of a continuous improvement culture, contributing to company-wide improvements in productivity and waste reduction.
- Developed comprehensive quality control documentation, standardizing procedures across all departments and promoting consistency.
- Improved product quality by implementing rigorous testing protocols and identifying areas for improvement.
- Analyzed data from various sources to identify trends impacting product quality, making strategic recommendations for improvements based on findings.
- Reduced customer complaints by streamlining the complaint resolution process and addressing root causes of issues.
- Maintained up-to-date knowledge on relevant regulations within the industry, ensuring company practices remained compliant at all times.
Quality Analyst
Serco BPO
11.2012 - 07.2013
- Analyzed quality and performance data to support operational decision-making.
- Created and revised procedures, checklists and job aids to reduce errors.
- Developed and maintained quality assurance procedure documentation.
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
Quality Analyst & CSR
Allsec Technologies
12.2009 - 05.2012
- Analyzed quality and performance data to support operational decision-making.
- Created and revised procedures, checklists and job aids to reduce errors.
- Developed and maintained quality assurance procedure documentation.
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services, and company information.
- Assisted customers with account set-up, enabling smooth transitions into using the company''s products or services.
Education
B.COM - Accounting And Business Management
S.V College
Bangalore06.2008
2nd PUC - Secondary Education
S.V College
Bangalore05.2005
SSLC - Primary Education
SCK High School
Bangalore05.2003
Skills
- Preventive Actions
- Customer Satisfaction
- Documentation Control
- Product Inspection
- Quality Metrics
Languages
English
Intermediate (B1)
Malayalam
Intermediate (B1)
Kannada
Intermediate (B1)
Tamil
Intermediate (B1)
Telugu
Intermediate (B1)
Hindi
Intermediate (B1)
Timeline
Quality Specialist
Aegis BPO
08.2016 - 06.2018
Quality Specialist
Aegis BPO
11.2013 - 07.2015
Quality Analyst
Serco BPO
11.2012 - 07.2013
Quality Analyst & CSR
Allsec Technologies
12.2009 - 05.2012
B.COM - Accounting And Business Management
S.V College
2nd PUC - Secondary Education
S.V College
SSLC - Primary Education
SCK High School
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