RANJITHA S
BANGALORE
Summary
Accomplished professional with a proven track record at FEDBANK FINANCIAL SERVICE LTD, adept in customer relationship management and payment management. Spearheaded initiatives that significantly enhanced customer satisfaction and sales outcomes. Skilled in mentoring teams and streamlining operations, demonstrating exceptional public speaking and relationship-building capabilities. Achieved notable success in improving operational efficiencies and surpassing sales goals.
Overview
6
6
years of professional experience
Work History
Customer Service Executive
FEDBANK FINANCIAL SERVICE LTD
BANGALORE
01.2021 - 09.2024
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Tracked customer complaints and followed up to ensure resolution was achieved.
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
- Explained benefits and advantages of different product and service offerings to customers.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Mentored junior team members and managed employee relationships.
- Developed strong relationships with customers by providing knowledgeable advice on products and services.
- Promoted available products and services to customers during service, account management and order calls.
- Surpassed sales goals through implementation of successful marketing strategies.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
- Supported sales team members to drive growth and development.
Assistant Branch Head
MANAPPURAM FINANCE LIMITED
BANGALORE
12.2018 - 01.2021
- Developed marketing plans for new products or services to increase sales revenue at the branch level.
- Created and updated financial reports on frequent basis to present information to leadership teams.
- Planned work schedules to maintain adequate staffing levels.
- Disciplined employees to encourage compliance with company policies and procedures.
- Resolved customer complaints quickly and efficiently while maintaining high levels of professionalism.
- Assisted Branch Head in developing and implementing branch goals, objectives, policies and procedures.
- Developed strategies for improving operational efficiencies within the branch office.
- Maintained regular performance appraisals for subordinates through verbal, written and on-going review programs.
Education
BACHELORE OF COMMERCE - Commerce
VAGDEVI COLLEGE
BAGALORE04-2018
Pre University - Accounting And Finance
Vagdevi Pre University
BANGALORE01-2015
Skills
- Payment management
- Queue management
- Escalation control
- Public speaking
- Documentation and notes
- Employee performance management
- Product sales
- Customer relationship management
- Presentation skills
- Sales follow-up
- Relationship building
Languages
KANNADA
First Language
English
Upper Intermediate (B2)
B2
Affiliations
- Quick in grasping and learning new skills
- Ability to effectively manage time and task
- Highly motivated and optimistic
Accomplishments
Received appreciation by team for consistency in performance and quality
Timeline
Customer Service Executive
FEDBANK FINANCIAL SERVICE LTD
01.2021 - 09.2024
Assistant Branch Head
MANAPPURAM FINANCE LIMITED
12.2018 - 01.2021
BACHELORE OF COMMERCE - Commerce
VAGDEVI COLLEGE
Pre University - Accounting And Finance
Vagdevi Pre University
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