Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Additional Information
Timeline
CustomerServiceRepresentative
Ranjith Ramachandran

Ranjith Ramachandran

IT Engineer
Abu Dhabi

Summary

Versatile Technical Support Representative skilled at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions and engineering efforts for supported products.

Detail-oriented Computer Systems Engineer committed to improving system design and operations for reliable workflow management. Researches and implements budget-conscious security and encryption solutions to protect user privacy and increase overall network health. Creates easy-to-follow guidelines and troubleshooting documentation for non-technical staff.

Overview

14
14
years of professional experience
2
2
Certification
4
4
Languages

Work History

Computer Engineer

Univac Computers
Abu Dhabi
2018.06 - Current
  • Regularly consult with management to comprehend project goals and objective
  • Providing ongoing advice on the latest innovative IT measures for optimizing operational activities
  • Additionally, oversee the maintenance of server infrastructure, computer hardware, network systems, PABX, and printer systems
  • Manage and maintain server infrastructure, ensuring optimal performance and security
  • Implement system upgrades, patches, and configurations to enhance functionality
  • Manage company email and user quotas
  • Set up Android/iOS email and VPN configurations, deploy and manage Active Directory users, and collaborate with other IT team members on troubleshooting, upgrades, and internal operations deployments
  • Design, implement, and manage network systems for seamless connectivity
  • Troubleshoot and resolve network issues to minimize downtime
  • Perform regular data backups and handle software installation and troubleshooting, including Windows and
  • Office 365
  • Install access controls and interactive LED panels
  • Communicate with vendors, manage company assets, and ensure the confidentiality of data
  • Install and configure software applications, including operating systems and productivity tools
  • Troubleshoot software-related issues and provide timely resolutions
  • Provide technical support to end-users, addressing hardware and software concerns
  • Conduct training sessions to enhance user proficiency with
  • IT systems.

IT Support Engineer

Maxtouch Computers LLC
Dubai
09.2013 - 02.2018
  • Maintain and troubleshoot hardware and software systems and devices
  • Document system performance, bugs, debugging activities, and program requirements
  • Lead the design and deployment of servers, directories, wireless networks, backups, and personal devices
  • Respond promptly to all calls and requests within agreed time scales
  • Create and manage user accounts, including active directory administration
  • Troubleshoot computer hardware and operating systems with a strong hands-on proficiency in all
  • Windows platforms
  • Troubleshoot login issues, provide support for corporate infrastructure, and handle wireless network setup and configuration.

Computer Technician

S Plus Technologies Pvt.Ltd
Kanhangad, Kerala
2009.03 - 2013.08
  • Install, configure, and maintain computer hardware components and peripherals
  • Diagnose and resolve hardware issues to ensure optimal functionality
  • Install, update, and troubleshoot operating systems and software applications
  • Address software-related problems and provide timely resolutions
  • Provide front-line technical support to end-users, resolving hardware and software issues
  • Respond promptly to service requests and escalate complex problems as needed
  • Assist in the setup and maintenance of local area networks (LANs) and Wi-Fi networks
  • Troubleshoot network connectivity issues and assist in resolving them
  • Assist in planning and executing system upgrades and migrations
  • Ensure compatibility and functionality during the upgrade process.

Education

Bachelor of Computer Application - undefined

Jaipur National University
2018

Diploma - Network Technician

Govt ITI
2008

Skills

  • Switches and routers
  • Firewalls, VPNs and security
  • Products
  • Storage virtualization
  • Technical Analysis
  • Network infrastructure
  • Administration
  • Network security
  • TCP/IP protocol
  • Planning and Coordination
  • Excellent Communication
  • Data Entry
  • Technical issues analysis
  • Desktop support
  • Software diagnosis
  • Issue troubleshooting
  • Staff education and training
  • Application support
  • User credential management
  • PC component diagnostics
  • Microsoft Outlook

Accomplishments

  • Customer service expert
  • Complaint resolution
  • Wide-area Networks
  • Account management
  • Network diagnostics
  • Business Development
  • Videoconferencing
  • PABX Systems
  • Interactive LED Panels
  • ERP Systems
  • Email account set up
  • Virus and malware prevention
  • Peripheral repair

Certification

Microsoft Certified Solution Expert

Diploma in Computer Hardware and Networking

Additional Information

  • Visa Status: Employment
  • License: UAE LMV

Timeline

Computer Engineer

Univac Computers
2018.06 - Current

IT Support Engineer

Maxtouch Computers LLC
09.2013 - 02.2018

Computer Technician

S Plus Technologies Pvt.Ltd
2009.03 - 2013.08

Bachelor of Computer Application - undefined

Jaipur National University

Diploma - Network Technician

Govt ITI

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Ranjith RamachandranIT Engineer