RANJOY DUTTA
Kolkata
Summary
Dynamic Regional Manager with a proven track record at Glory Global Solutions, excelling in data analysis and team leadership. Achieved significant revenue growth through strategic inventory management and enhanced service delivery. Proficient in Microsoft Excel and skilled in fostering client relationships, driving customer satisfaction, and optimizing operational efficiency.
Overview
24
24
years of professional experience
Work History
Regional Manager – Operations & Sales
Glory Global Solutions (South-Asia) Pvt. Ltd.
03.2016 - Current
- Handling O&M with team of 65 members with 5 State in-charges with install base of around 8000 machines across the region.
- Hardware sale of 1.5Cr in FY-24-25.
- Ensuring Amc revenue & timely collection of 4.5Cr; with spare billing of 50Lacs in addition. 100% PM compliances, back-office support, spare-inventory management, client & team meetings, presentations, so on.
- Formulating guideline & policies for service branches to control inventory and enhancing service revenue with existing resources.
- Managing service activities for spare stock procurement and supplying it to various locations; keeping inventory control of service HUBs & Branches across the country.
- Collaborating with Sales & Product Management Team for supporting product upgradation/modification on existing products.
- Sharing necessary technical information and guidance support to Field Team and Technical Team to provide early solution to technical problems, monitoring technical issues for quick resolution by complaint investigation, aggregate life monitoring, and sample pre-delivery inspection.
- Attaining customer satisfaction by improving the effectiveness of Service Team, training the Field Team members on new products and nurturing them to improve their customer management skills.
- Leading, hiring, training & guiding a team of Service Engineers and enhancing retention by employee engagement.
Sr. Sales & Service Engineer
Giesecke & Devrient India Pvt. Ltd.
07.2006 - 02.2016
- Led Service Team of 10 Field Engineers with around 800 client base and managed installation, commissioning, after sales-support, revenue generation and timely collections.
- Provided back-office support including spare-inventory management.
- Successfully managed major Overseas Project in Indonesia for commissioning of BPS C4 in Bank Indonesia over a period of 1 year (includes on-shore & off-shore) in 2012-13.
- Effectively managed collection of service revenue around INR 1 Cr. in the FY-15-16.
- Pivotal in commissioning of: 35 Numeron-CV in OBC (R.O Kolkata) in 2014 & payment collection within 35 days, BPS-200 & Numeron- CV in State Bank of India in 2012-13, Numeron in SBI, Bank of India, Syndicate Bank in 2012, Instrumental in installation of 110 BPS C1 (1+1) in Axis Bank Ltd. (WB Circle).
- Conferred with Award for upgradation project of BPS 1000 from 20 BN/s to 30 BN/s in Reserve Bank of India Kolkata in 2007-08.
Maintenance Engineer
Kores (India) Ltd.
Kolkata
04.2005 - 06.2006
- Played a major role in installation & commissioning of Digital Scanner-cum Printers (Risograph), Currency Sorters, Coin Dispensers and Currency Counting Machines along with revenue generation and collections, (AMC + Spares + Consumables); improved the growth of channel partners in their consumable sales & target achievements.
- Headed a team of 3 Engineers along with support of overall 200 machines in & around Kolkata.
- Achieved hardware sales of INR 60 Lacs along with AMC collection of INR 7.5 Lacs & consumable sales of INR 25 Lacs in 2005-06.
Jr. Service Engineer
HCL Infinet Ltd.
Patna
07.2001 - 04.2005
- Led installation & commissioning Analog & Digital PBX, Digital Copiers & Digital Duplicators (Duplo).
- Pivotal in achieving around yearly INR 6.5 Lacs of service revenue & INR 40 Lacs of hardware sales along with maintenance of 150- machine base.
Education
MBA - Systems
Vinayak University
01.2009
B.Tech. - Electronics & Telecommunication
J.R.N.R.V.D, Rajasthan University
01.2007
Diploma - Electronics & Communication Engineering
SDMP
01.2000
Skills
- Data analysis and visualization
- Microsoft Excel and Word
- Presentation design
- Tableau and Power BI
- AI tools proficiency
Languages
- English
- Hindi
- Bengali
Personal Information
- Location Preference: Anywhere in India preferably in the East
- Automations
- Printing
- Digitalization
- Title: SR. MANAGEMENT PROFESSIONAL – SALES/SERVICE OPERATIONS
- Date of Birth: 09/30/78
Timeline
Regional Manager – Operations & Sales
Glory Global Solutions (South-Asia) Pvt. Ltd.
03.2016 - Current
Sr. Sales & Service Engineer
Giesecke & Devrient India Pvt. Ltd.
07.2006 - 02.2016
Maintenance Engineer
Kores (India) Ltd.
04.2005 - 06.2006
Jr. Service Engineer
HCL Infinet Ltd.
07.2001 - 04.2005
MBA - Systems
Vinayak University
B.Tech. - Electronics & Telecommunication
J.R.N.R.V.D, Rajasthan University
Diploma - Electronics & Communication Engineering
SDMP
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