RANJU KUMAR BHARDWAJ

Summary

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Head Barista/Cafe Manager position. Ready to help team achieve company goals.

Talented Barista Manager adept in customer service, staff management and inventory control. Experienced in brewing techniques and production performance. Highly skilled at creating customer-friendly environment and increasing customer loyalty.

Overview

17

years of professional experience

5

years of post-secondary education

4

Languages

Work History

head Barista/Outlet Manager

Pure Coffee Company

Salalah

07.2020 - 05.2023

CurCurrently BRESPONSIBILITIES Handlingstore
Takingcareofdaytodayoperations
PreparingDSRreports
Handlingcashandbankingforcompany
Preparingvariouscashvouchers
Managingoperationduringscheduledshifts
Managingmanpower
Handlingstockandstoreinventory
HandlingS.C.Mstock/storeinventoryanddispatchingthestock
MAJORACHIEVEMENTS
ReceivedtwoappreciationlettersHEADofDepartmentmarketing /sales/operationstwicebestbeenofthemonth
Twicecertificationofbrewmaster/baristafromfoodandbeverage department, Level1
Operationaltrainee&Asst.
Maintained accurate inventory counts to meet customer demands and sustain operations.
Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
Served customers quickly and efficiently and created strategies to prevent delays.
Advised customers on whole bean and bulk tea purchases by detailing origin, flavor, and pairing recommendations.
Participated in budgeting and forecasting activities to make informed decisions.
Managed payroll, scheduling, ordering and other back-of-house tasks to drive operations and maximize sales and profitability.
Monitored customer feedback to improve barista performance and customer service.
Collaborated with cafe management to design and implement promotional strategies for cafe items.
Created superlative coffeehouse experience through customer service, beverage preparation, and presentation, in-store marketing and thorough cleanliness and sanitation of space.
Presented process improvement ideas to leadership team to cultivate professional, friendly and efficient work environment.
Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
Developed coffee beverage menu, recipes, specialty coffee drinks, and appropriate menu pricing.
Designed and adjusted work schedules to meet business demands.
Elevated customer loyalty by using strong communication abilities to resolve customer problems.
Minimized spoilage with proper use of first-in-first-out stock procedures.
Prepared specialty drinks such as cappuccinos, lattes and mochas.
Explained beverage preparation and offered samples to help customers choose ideal items.
Learned special recipe items and seasonal offerings to best meet customer needs.
Repaired minor issues and maintained espresso equipment and coffee machines for smooth functioning.
Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
Sanitized equipment and wiped down counters and tables to prevent spread of germs.
Helped management keep adequate supply on hand by notifying of shortages.
Used POS system to accurately enter orders and process payments.
Packaged bagels, muffins and other food items for customer purchase.
Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
Followed exact recipes for mixing and preparing beverage and food items.
Monitored supply levels at counter and maintained customer areas to meet typical demands.
Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
Recommended products based on solid understanding of individual customer needs and preferences.
Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.
Promoted additional items with beverages, increasing store sales.

Asst.Manager

Cafe Coffee Day

Amritsar

12.2005 - 06.2013

Excellent communication skills, both verbal and written.
Proven ability to learn quickly and adapt to new situations.
Provided professional services and support in a dynamic work environment.
Acted as a team leader in group projects, delegating tasks and providing feedback.
Cultivated interpersonal skills by building positive relationships with others.
Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
Strengthened communication skills through regular interactions with others.
Used critical thinking to break down problems, evaluate solutions and make decisions.
Applied effective time management techniques to meet tight deadlines.
Participated in team projects, demonstrating an ability to work collaboratively and effectively.
Managed time efficiently in order to complete all tasks within deadlines.
Gained strong leadership skills by managing projects from start to finish.
Gained extensive knowledge in data entry, analysis and reporting.
Passionate about learning and committed to continual improvement.
Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
Resolved problems, improved operations and provided exceptional service.
Demonstrated strong organizational and time management skills while managing multiple projects.
Identified issues, analyzed information and provided solutions to problems.
Worked effectively in fast-paced environments.
Worked well in a team setting, providing support and guidance.

Cafe Manager/Head Barista

Cafe By Soul

Gurugram

04.2023 - Current

Barman/Waiter

Verde Montana Wellness & Spa

Kudowa Zdroj

10.2018 - 01.2020

Completed regular bar inventories and daily requisition sheets.
Updated drink menu with creative cocktails, contemporary wines, and craft beers.
Reduced losses by monitoring and managing bar inventory with software.

Education

S.E - Secondary Education

Himachal Pradesh School Education Board Dharamshal, Tundi(Chamba)

03.2000 - 03.2002

Graduate - Bachelor of Arts

Himachal Pradesh University Shimla , Chowari(Chamba)

03.2002 - 03.2005

English.

Skills

Manager support

Public relations

Foodservice

Event preparation

Food orders

Staff management

Computations

Sanitation

Hiring and training

Marketing

Cost controls

Timekeeping

Recipes and menu planning

Budgeting

Kitchen staff coordination

Scheduling

Strategic planning

Food plating and presentation

Safe food handling

Timeline

Cafe Manager/Head Barista - Cafe By Soul

04.2023 - Current

head Barista/Outlet Manager - Pure Coffee Company

07.2020 - 05.2023

Barman/Waiter - Verde Montana Wellness & Spa

10.2018 - 01.2020

Asst.Manager - Cafe Coffee Day

12.2005 - 06.2013

Himachal Pradesh University Shimla - Graduate , Bachelor of Arts