Proficient in all Microsoft application
Ranju George
New Delhi
Summary
Senior district manager with 16 + years of managerial experience and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. I have worked with brands like Shopper stop , , Esprit , Forever New , Kazo , Bata & have a winning attitude to achieve 100% goals of the organization
Overview
18
18
years of professional experience
6
6
years of post-secondary education
2
2
Languages
Work History
Senior District Manager
Bata ( Czechoslovakian Brand )
4 2023 - Current
- Responsible for 20 Exclusive Showrooms (EBO) generating a business of 20 crore
- North Region’s Sales & Operations, People, SOP Process, Inventory, Reports, Like to Like Performances , P2P, M2M Sales Comparisons Report etc.
- Working on Sales Strategy, Target Planning & Allocations, KPIS Drive, Space Planning, Stock Cover, Sales Through, Conversion, ABV, EOSS Offers & Scheme’s, Inventory Planning & Minimum SKU Level, Sales Through, Competitor analysis, Business Scope etc.
- Reporting to Regional manager regarding Sales & Operation, Reports, Challenges, Opportunities, Performances, Support and all Business related discussions.
- Shrinkage Control, Standard Operating Process, Marketing Activities, Business Developments .
- Ensuring optimal MDQ stock levels are achieved in stores including the bestseller availability, sell thru and replenishments for better stock management.
- Managing Visual Merchandising as per Planogram of Store’s and Proper Replenishments of Stocks, Stock Mix as per Sales ratio refilling with SCM team.
- Focusing On Visual Merchandising, Global Count, Sop, PI, Customers Satisfaction, Trainings.
- Working on Sales, Corporate Business, Institutional Sales Planning, Bulk Orders, Coordination, Sales, Team Productivity, Customer Service, Role Play Activities.
- Planning & Reviews Comparisons for Daily, Weekly, Monthly, Quarterly, Half Yearly, Yearly Sales Plan with Team.
- Working on Actions, Weekly Review meetings with Managers +HO Team for Support.
- Managing Marketing activities (ATL& BTL) and Institutional Tie-Ups for Pan India.
Cluster Manager
Kazo fashion
1 2023 - 4 2023
- Responsible for 20 Exclusive Showrooms (EBO) generating a business of 20 crore
- Reporting to regional manager regarding Sales & Operation, Reports, Challenges, Opportunities, Performances, Support and all Business related discussions
- North Region’s Sales & Operations, People, SOP Process, Inventory, Reports, Like to Like Performances , P2P, M2M Sales Comparisons Report etc..
- Shrinkage Control, Standard Operating Process, Marketing Activities, Business Developments .
- Reporting to regional manager regarding Sales & Operation, Reports, Challenges, Opportunities, Performances, Support and all Business related discussions
- Ensuring optimal MDQ stock levels are achieved in stores including the bestseller availability, sell thru and replenishments for better stock management.
- Managing Visual Merchandising as per Planogram of Store’s and Proper Replenishments of Stocks, Stock Mix as per Sales ratio refilling with SCM team.
- Focusing On Visual Merchandising, Global Count, Sop, PI, Customers Satisfaction, Trainings.
- Location & Catchment Analysis of probable New Store Locations & Negotiating, acquiring and finalizing new properties.
- Working on Sales, Corporate Business, Institutional Sales Planning, Bulk Orders, Coordination, Sales, Team Productivity, Customer Service, Role Play Activities.
- Planning & Reviews Comparisons for Daily, Weekly, Monthly, Quarterly, Half Yearly, Yearly Sales Plan with Team.
- Working on Actions, Weekly Review meetings with Managers +HO Team for Support.
- Managing Marketing activities (ATL& BTL) and Institutional Tie-Ups for Pan India.
Senior Manager
Forever new ( Australian Brand )
1 2011 - 1 2023
- Responsible for 6 Exclusive Showrooms (EBO) and 2 concession generating business of 30 crore
- North Region’s Sales & Operations, People, SOP Process, Inventory, Reports, Like to Like Performances , P2P, M2M Sales Comparisons Report etc.
- Reporting to regional manager regarding Sales & Operation, Reports, Challenges, Opportunities, Performances, Support and all Business related discussions.
- Shrinkage Control, Standard Operating Process, Marketing Activities, Business Developments .
- Ensuring optimal MDQ stock levels are achieved in stores including the bestseller availability, sell thru and replenishments for better stock management.
- Managing Visual Merchandising as per Planogram of Store’s and Proper Replenishments of Stocks, Stock Mix as per Sales ratio refilling with SCM team.
- Focusing On Visual Merchandising, Global Count, Sop, PI, Customers Satisfaction, Trainings.
- Working on Sales, Corporate Business, Institutional Sales Planning, Bulk Orders, Coordination, Sales, Team Productivity, Customer Service, Role Play Activities.
- Planning & Reviews Comparisons for Daily, Weekly, Monthly, Quarterly, Half Yearly, Yearly Sales Plan with Team.
- Working on Actions, Weekly Review meetings with Managers +HO Team for Support.
- Managing Marketing activities (ATL& BTL) and Institutional Tie-Ups for Pan India.
- Managing business of 20 crore contributing 20% of over all region.
- Explaining franchise model ( Investment , EBO, MBO, COCO , FOCO , FOFO, fixed expenses , variable expenses , R.O.I , profit share etc.) to the prospective franchise partner as per company policy .
- Location & Catchment Analysis of probable New Store Locations & Negotiating, acquiring and finalizing new properties.
Assistant Store Manager
Esprit ( German Brand )
10.2006 - 01.2011
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
- Supervised and evaluated staff to help improve skills, achieve daily objectives and attain advancement.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Ensuring optimal stock levels are achieved in the store including the bestseller availability, sell thru and replenishments.
Senior fashion consultant
Shopper stop
1 2005 - 10.2006
- Greeted all clients with warm smile and asked open-ended questions to better understand his or her needs.
- Cultivated lasting relationships with clients through one-on-one interactions in store environment.
- Researched current fashion trends and competitor activity
- Collaborated with other stylists to discuss exciting new trends that could be utilized in development of showroom displays.
- Handled payment transactions using Shoppers to maintain accuracy and payment processes.
Education
MBA - RETAIL MANAGEMENT
AMITY UNIVERSITY
New Delhi 10.2013 - 11.2016
BA -
ARSD COLLEGE
New Delhi 07.2001 - 07.2004
Skills
Team Management
Accomplishments
- Helped the company increase sale by 25% YOY . This was achieved via targeted social media marketing campaign and focus on customer experience
- Transformer of the month July - Aug -20
- Received Best performing store - Ncr Pacific Delhi -july -Dec-19
Software
Timeline
MBA - RETAIL MANAGEMENT
AMITY UNIVERSITY
10.2013 - 11.2016
Assistant Store Manager
Esprit ( German Brand )
10.2006 - 01.2011
BA -
ARSD COLLEGE
07.2001 - 07.2004
Senior District Manager
Bata ( Czechoslovakian Brand )
4 2023 - Current
Cluster Manager
Kazo fashion
1 2023 - 4 2023
Senior Manager
Forever new ( Australian Brand )
1 2011 - 1 2023
Senior fashion consultant
Shopper stop
1 2005 - 10.2006