Ranju Paulose
Bangalore
Summary
15 years of IT Experience out of which I spent 11 years in Customer Relationship Management (CRM). Experience in Siebel and Salesforce CRM packages application and 4 years in Integration space with Mule Highly capable Integration Leader with experience in coordinating cross-functional teams to ensure seamless system integration. Strengths include strategic planning, problem-solving, and the ability to adapt quickly to new technologies. Previous roles have demonstrated significant improvements in operational efficiency and productivity through effective management of integration projects.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Integration Lead
IBM India Pvt Ltd
Bengaluru
12.2022 - Current
- Vision Service Plan
- Platform: Mule 4, Apache Maven, Any point Studio 7.14, Jenkins, GitHub, Splunk, Postman, Confluent Kafka, Snowflake
- Scope:
- Design and develop flows in MuleSoft ESB using Anypoint Studio for enterprise-level
- Complex data integration across multiple, disparate systems
- Translating mapping documents and requirements specifications documents into technical
- Design
- Develop JSON schemas and RAML and creating mock service to test them
- Transform data using Data Weave
- Worked on various Mule connectors / adapters, developing API, API management and
- Developing services on Cloud Hub
- Hands-on experience with production deployment and postproduction support
- Involved in requirements gathering, analysis of existing Design Documents, planning
- Development and testing the application
- Exchanged data in various formats such as XML, CSV and JSON
- Created http inbound & outbound flows, routing, orchestration, transformations and
- Security of Mule ESB application using OAuth
- Participated in scrum meetings with various teams to coordinate project developments and
- Issues
- Created Mule flows using Anypoint Studio, performed payload transformation using the
- Powerful features of Data weave
- Worked with Mule Anypoint Platform to design the RAML for implementing REST API's
- Exposed RESTful web services in Mule and invoked them using Postman
- Consumed SOAP Web Services using WSDL Files and transformed them into appropriate
- Format
- Inspected the flows and sub-flows in error handling and implemented effective exception
- Handling techniques
- Involved in deploying applications into MuleSoft Cloud Hub and Mule Management Console
- Created the API using API-led connectivity approach
- Client: MVWC (Marriott Vacation Worldwide), Preview Booking Engine/LPC,Solar
- Platform: Mule 4, Apache Maven, Anypoint Studio 7.14, Jenkins, GitHub, Splunk, Postman
- Scope: Preview Package Sales is one form of marketing MVW employs to sell new product
- A preview package is a predefined bundle of days at a resort for sale to a predetermined prospect or public lead
- The Preview Package Sales project is a new web channel site designed to sell preview packages online
- It also provides an enhanced Associate/Prospects view to offer additional sales options
- Lastly, the site will provide an online package activation feature after sale
- Design and develop flows in MuleSoft ESB using Anypoint Studio for enterprise-level
- Complex data integration across multiple, disparate systems
- Translating mapping documents and requirements specifications documents into technical
- Design
- Develop JSON schemas and RAML and creating mock service to test them
- Transform data using Data Weave
- Worked on various Mule connectors / adapters, developing API, API management and
- Developing services on Cloud Hub
- Hands-on experience with production deployment and postproduction support
- Involved in requirements gathering, analysis of existing Design Documents, planning
- Development and testing the application
- Exchanged data in various formats such as XML, CSV and JSON
- Created http inbound & outbound flows, routing, orchestration, transformations and
- Security of Mule ESB application using OAuth
- Participated in scrum meetings with various teams to coordinate project developments and
- Issues
- Created Mule flows using Anypoint Studio, performed payload transformation using the
- Powerful features of Data weave
- Worked with Mule Anypoint Platform to design the RAML for implementing REST API's
- Exposed RESTful web services in Mule and invoked them using Postman
- Consumed SOAP Web Services using WSDL Files and transformed them into appropriate
- Format
- Inspected the flows and sub-flows in error handling and implemented effective exception
- Handling techniques
- Involved in deploying applications into MuleSoft Cloud Hub and Mule Management Console
- Created the API using API-led connectivity approach.
Integration Lead
IBM India Pvt Ltd
Bengaluru
12.2020 - Current
Integration Lead
IBM India Pvt Ltd
Bengaluru
03.2016 - 12.2020
- FINNAIR (Cloud Managed Services), Customer Feedback System using Salesforce Service Cloud Implementation
- Platform: Salesforce Platform/Siebel, Mule4
- Scope: Customer Feedback System is used to maintain feedbacks and complaints of the customers
- In Customer Feedback System, Cases are created in Siebel/Salesforce Whenever customer is facing some issue related to the airline services, they report the same thing based on which cases are created and assigned to the call center agent for further action
- This New CFS implementation will be an essential part of and continuum for the customer 360 view built on Salesforce platform
- It has customer service handled using Service cloud implementation with channels like web, phone, chat, social, email etc
- Involved in RFP, requirement analysis, Design and Development of requirements
- Responsible for customizing the Salesforce.com Applications using Apex, Visual Force and standard Customizations provided by Salesforce.com
- Coordinating with the onshore team for the Scheduled Releases of the Project
- Handled all technical aspects of salesforce implementation in classic / lightning, customizations including data modelling, data integrity, data migration, systems integration with 3rd party applications using salesforce best practices
- Ability to suggest competitive and innovative technical decisions
- Present technical ideas in business-friendly language
- Worked on customization/configuration/Integration for service cloud implementation which includes workflow rules, validation rules, Profile, Roles, Page Layouts, Record Type, Assignment Rules, Auto Response Rules, Email to case, Communities, Apex triggers, Visual force pages, Apex classes, Test Classes, Batch Classes, Technical Design Document, Bulk API, Case Management
- REST/SOAP based Integrations with 3rd party applications
- Siebel maintenance activities, Siebel build activities fixing all config and integration issues post upgrade
- Worked on Integration of the Inbound and Outbound process involving HTTP, Integration Objects, Siebel Adapters, WSDL for integrating data from Siebel and towards Siebel and the workflows and the BS related to the process
- Also worked with Mule in Data Migration from Siebel to Salesforce
- Used Mule API to migrate the date form Siebel to salesforce.
Siebel Integration/Configuration Lead
IBM India Pvt Ltd
Bengaluru
08.2014 - 03.2016
- BNPP Paribas Bank, BNPP Personal Finance - Contact-Siebel Upgrade
- Platform: Siebel IP 15, Siebel 7.8, SQL Server, Oracle 10g, AIX 6, Windows, Siebel Sales\Service Application (French Language)
- Scope: Cont@ct is the CRM tool of the real estate domain within Personal Finance and is the entry point for opportunity management and commercial activities
- It is integrated with the entire information system (Meteor, Comète, etc.)
- This tool is based on Siebel packaged solution
- Cont@ct is intended to capture information on prospects, customers and business partners in order to retain them by offering them the best quality of service
- (Accurate tracking, automated reminders, email, etc.).The current project deals with the Siebel upgrade from Siebel 7.8.2 to Siebel 8.1.1.11 as well as the Operation system form windows to AIX and the data base from MS Sql server to Oracle
- The project consists of functional migration of Cont@ct application to Siebel 8.1.1.11 with preservation of current specific features
- Lead meetings with development and testing teams and understand customer issues and suggest resolution
- Lead all sev-1 tickets until resolution and adhere to SLA
- Plan and implement Siebel Integration activities
- Ensure all the members of team respond and resolve issues as per agreed SLAs
- Fixing all the issues related to upgrades from 7.8 to Siebel IP15
- Assist application architects in design and development of various Integration and Config Requirements
- Siebel maintenance activities, Siebel build activities fixing all config and integration issues post upgrade
- All the issues and challenges due to multilingual application was fixed
- Involved in creation of the Technical Design Document and suggesting changes for the Functional Document
- Worked on Integration of the Inbound and Outbound process involving HTTP, Integration Objects, Siebel Adapters, WSDL for integrating data from Siebel and towards Siebel and the workflows and the BS related to the process
- Worked on EIM for loading old data into Siebel
- Customized Siebel Database tables to include extension columns to map new Business Component fields
- Performed the role of Siebel admin and release activities
Configuration Specialist
IBM India Pvt Ltd
Bengaluru
05.2011 - 08.2014
- Kombit Denmark DUBU
- Platform: Seibel 8115, AIX 5, IBM DB2, Siebel Public Sector (Danish Language)
- Scope: The “DUBU - digitalization – children and young people in need” solution is now being used in 44 Danish municipalities
- The solution provides a full 360 degree view of the child – family – and network so case workers can quickly gain a complete oversight of the at risk child
- Additionally, DUBU (Digitalisering - udsatte børn og unge) is built on a central implementation of Oracle Siebel which offers ease of case transfer among municipalities, fast knowledge sharing and most importantly the ability of priority handling of youth at risk cases within critical deadlines
- DUBU in all the municipalities – an important task in ensuring that the client actually obtains all the planned benefits
- The solution is relevant to consider for integration across the remaining Danish municipalities and potentially for municipalities in the other Nordic countries
- To take it one step further it might be possible to leverage the DUBU solution and delivery within immigration, unemployment, prison, health services and global NGOs
- Working on the Functional and Technical solution of the requirements
- Understand the requirements by reading the documents like PSD, ERD, Business Requirements, and the Knowledge Transfer from the onsite Business Analyst
- Delivering of deliverables on time with desired level of quality
- Understanding the impact and working on the Prototype of the solution
- Review of Team members work and helping them in configuring the requirements
- Implemented business rule validations using Scripting and Data Validation Manager
- Also done the Customized integration of Siebel with BI Publisher Server
- Resolving production issue tickets adhering to the SLA timelines
- Handling of Change Requests and coordinate till final deployment in production environment
- Unit testing, Configuration testing, Integration and System testing
- Designed and configured MVG applets, Pick Applets, Associate applets, List, Form applets, Pick lists, Joins and Links as per customer requirements.
Senior Siebel Consultant
IBM India Pvt Ltd
Bengaluru
04.2009 - 05.2011
- NICE New York City Housing Authority (NYCHA)
- Platform: Seibel 8115, AIX 5, Oracle 10g, Siebel Public Sector
- Scope: NYCHA is an acronym of New York City Housing Authority, which is responsible of issuing the houses for the need
- NYCHA Project uses Siebel CRM – Public Sector CRM application to process the application through various stages
- Each application is represented as Case within the Siebel which will be tied up to various other entities like household, Contact, Account, Service Request, etc
- Working on the Functional and Technical solution of the requirements
- Understand the requirements by reading the documents like PSD, ERD, Business Requirements, and the Knowledge Transfer from the onsite Business Analyst
- Delivering of deliverables on time with desired level of quality
- Understanding the impact and working on the Prototype of the solution
- Review of Team members work and helping them in configuring the requirements
- Modified and added BCs, links, joins and fields and represented them in the UI configuring applets and views
- Implemented the business logic constraints, search spec and pre-defaults, post-defaults and user properties
- Extensively worked on eScripts, browser script and business services to achieve complex business requirements
Associate Consultant
Siebel, Oracle
Bengaluru
08.2008 - 04.2009
- Client Citi Group-WMS
- Platform: : Seibel 8115, AIX 5, Oracle 10g,Siebel Financial Services
- Scope: Workflow Management System-Cash (WMS) Application is used by a number of groups for account opening
- This Project is aimed at the integration of the WMS java system with the Siebel CRM System
- Extensively worked on development of Workflows and Business Services for upload of data
- Worked on EAI integration with other application with custom BS and Workflows and Web Services
- Worked on the process of having a separate database of the historical and the Targeted Clients of the Companies and business rules involved in them making it historical or the targeted
- The process helps the Sales and the other people involved with it to make it clear for them in finding the potential clients
- Worked on Integration of the Inbound and Outbound process involving HTTP, Integration Objects, Siebel Adapters, WSDL for integrating data from Siebel and towards Siebel and the workflows and the BS related to the process
- Worked on the Performance measurement along the project and also exposure on the QA and worked alongside Business Analyst on providing solutions and assistance.
Associate Consultant
Oracle
Bengaluru
04.2008 - 08.2008
- Hong Leong Takaful Product Development
- Platform: : Seibel 8115, AIX 5, Oracle 10g,Siebel Financial Services
- Scope: This is the focal point for the process flow for other entities like Contact, Opportunity, and Claims
- Takaful is an Islamic insurance which means guaranteeing each other in compliance with the Shariah, the Islamic religious law
- This Project was aimed at creating the takaful insurance and claims in the Siebel System
- Worked as SME(subject Matter Expert) on 4 entities to meet functionalities
- Main functionality included creating a user interface which uses 4 BC’s in a view to achieve a feeding program functionality which enable sales and Marketing Managers to track the business
- Implemented MVL’s (Multivalue Link) and calculated values for complex score calculations, which depended on the amount of dosage and varied according to the type of animal category
- Used field validations to restrict users from entering wrong data
- Worked on applying visibility rules for restricting data access
- Worked on the Entity reviews to meet the Siebel standards
- Designed workflows in various entities for sending email to area managers on record updating Involved in creation of the Technical Design Document and suggesting changes for the Functional Document.
Associate Consultant
Siebel, Oracle
Bengaluru
10.2007 - 04.2008
- Client: RSA Integration RSA
- Platform: Seibel 8115, AIX 5, Oracle 10g, Siebel Financial Services
- Scope: RSA Insurance has been at the forefront of providing innovative insurance for family and business
- They offer the best global practices in insurance industry, innovation in terms of products and services, and unmatched, personalized customer service
- Their product range is designed to provide extra cover to a varied range of customers starting from the common man to corporate conglomerates
- We have customized Siebel Financial Applications for this Project
- The Project’s goal was to implement a more effective and expandable CRM system for the insurance & claims
- Worked as SME (subject Matter Expert) on 4 entities to meet functionalities
- Main functionality included creating a user interface which uses 4 BCs in a view to achieve a feeding program functionality which enable sales and Marketing Managers to track the business
- Implemented MVL’s (Multivalue Link) and calculated values for complex score calculations, which depended on the amount of dosage and varied according to the type of animal category
- Used field validations to restrict users from entering wrong data
- Worked on applying visibility rules for restricting data access
- Worked on the Entity reviews to meet the Siebel standards
- Designed workflows in various entities for sending email to area managers on record updating Involved in creation of the Technical Design Document and suggesting changes for the Functional Document
- Achievements/Recognition
- Received Client Recognition for resolving critical Integration Issues in Current project with NPS score of 9
- Received a Special Recognition Award from the sector for the performance of the module.
Education
BE - Mechanical Engineering
Nagpur University
IndiaSkills
- Siebel Configuration
- Scripting
- Workflows
- EAI
- Mule40
- Anypoint Studio 7140
- RAML
- Apache-Maven
- Jenkins
- GIT
- Integration management
- MuleSoft
- Boomi
- Siebel Tools
- Open UI
- APEX
- Visual force pages
- Java script
- HTML
- Siebel server installation
- Upgrade
- Configuration Scripting
- Siebel Public Sector
- Financial Services
- Call-Center
- Loyalty
- Sales
- Service
- Salesforce Configuration
- Dell Boomi
- Oracle 9i
- 10g
- 11g
- AIX
- Windows
- Solaris
- Linux
- Shell scripting
- Batch scripting
- Java Script
- Java
- Jira
- ISM
- JUNIT
- RPM
- RTC
- RCQ
Certification
- Siebel Business Analyst Training/Certification, Oracle, 80%
- Oracle Certified Expert Siebel 8.0 Consultant, 04/01/08, 100%
- Salesforce Certified Platform Developer I, 11/06/17, 80%
- Salesforce Certified Admin, 08/13/20, 71%
- IBM Cloud Advocate v1 Certified
- Trailhead Ranger rank
- Mulesoft Developer Training, 90%
Accomplishments
- Received Client Recognition for resolving critical Integration Issues in Current project with NPS score of 9
- Received a Special Recognition Award from the sector for the performance of the module.
Personal Information
Title: Mule Integration Lead
Timeline
Integration Lead
IBM India Pvt Ltd
12.2022 - Current
Integration Lead
IBM India Pvt Ltd
12.2020 - Current
Integration Lead
IBM India Pvt Ltd
03.2016 - 12.2020
Siebel Integration/Configuration Lead
IBM India Pvt Ltd
08.2014 - 03.2016
Configuration Specialist
IBM India Pvt Ltd
05.2011 - 08.2014
Senior Siebel Consultant
IBM India Pvt Ltd
04.2009 - 05.2011
Associate Consultant
Siebel, Oracle
08.2008 - 04.2009
Associate Consultant
Oracle
04.2008 - 08.2008
Associate Consultant
Siebel, Oracle
10.2007 - 04.2008
BE - Mechanical Engineering
Nagpur University
Similar Profiles
Pallavi Kumar Pallavi Kumar null
NA at IBM India Pvt Ltd, Bangalore IBM India PNA at IBM India Pvt Ltd, Bangalore IBM India P
Shruti PaintalShruti Paintal
SERVICE INTERGRATION MANAGER at Kyndryl India Pvt Ltd and IBM India Pvt LTDSERVICE INTERGRATION MANAGER at Kyndryl India Pvt Ltd and IBM India Pvt LTD
Akhila ShilpaAkhila Shilpa
Senior Project Manager at IBM India Pvt Ltd/ Kyndryl India Pvt LtdSenior Project Manager at IBM India Pvt Ltd/ Kyndryl India Pvt Ltd
Sudhir NigamSudhir Nigam
Senior Lead, Software Architecture (Automation Architect) at Kyndryl India Pvt Ltd (IBM India Pvt. Ltd.)Senior Lead, Software Architecture (Automation Architect) at Kyndryl India Pvt Ltd (IBM India Pvt. Ltd.)
Lakshmi Durga KogantiLakshmi Durga Koganti
Technical Writer at Cisco Systems Inc. Ltd.Technical Writer at Cisco Systems Inc. Ltd.