Summary
Overview
Work History
Education
Skills
Personal Information
Languages
Timeline
Generic
Ransal Pereira

Ransal Pereira

Team Leader
Mangalore,KA

Summary

Skilled professional with expertise in route management and exceptional customer service delivery. Demonstrated ability to enhance customer satisfaction while consistently exceeding performance targets. Proven experience in team leadership and effective problem resolution.

Overview

6
6
years of professional experience

Work History

Team Leader

Shadowfax Technologies Ltd
Mangalore
03.2025 - Current
  • Coordinated daily operations to enhance team performance and service delivery.
  • Trained team members in effective communication and customer service techniques.
  • Implemented process improvements to boost workflow efficiency and productivity.
  • Oversaw scheduling and task assignments to achieve operational goals.
  • Facilitated regular team meetings to address challenges and share best practices.
  • Resolved customer inquiries and complaints, ensuring high satisfaction levels.
  • Motivated team members to foster customer loyalty and support retention efforts.
  • Monitored daily workflow for compliance with established policies and procedures.

Team Leader

Instakart Services Pvt Ltd
Tumkur
06.2023 - 03.2024
  • Oversaw final delivery stage from hub to customer, ensuring efficiency and cost-effectiveness.
  • Managed logistics operations for timely product shipment and delivery.
  • Collaborated with cross-functional teams to align supply chain strategies and objectives.
  • Facilitated communication with customers and staff at various levels.
  • Directed day-to-day operations related to receiving, storing, packing, and shipments.
  • Resolved shipping-related customer complaints and delays in transit times.
  • Implemented route optimization measures to reduce costs in shipments.
  • Supervised warehouse staff to guarantee proper handling and storage of materials.

Recruiter (RoK Team Leader)

Dcart Logistics(Sendfast)
Mangalore
11.2022 - 05.2023
  • Sourced candidates from job boards and social media to expand talent pool.
  • Conducted initial phone screenings to assess qualifications of applicants.
  • Collaborated with hiring managers to define job requirements and expectations.
  • Created job postings to attract diverse talent and improve applicant quality.
  • Answered inquiries about job duties, salary, and benefits.
  • Developed recruitment strategies that effectively attracted qualified candidates.
  • Organized job postings on external websites, monitoring responses for effectiveness.
  • Managed approximately 250 delivery executives across various districts in Karnataka.

Off Role Team Leader

Ekart Logistics
Mangalore
12.2021 - 02.2022
  • Managed team to ensure efficient, timely delivery of goods from hub to customer destinations.
  • Optimized delivery routes to enhance cost-effectiveness and meet customer expectations.
  • Supervised delivery associates to maintain high performance standards.
  • Resolved operational issues while monitoring performance metrics and improving processes.

Last Mile Sorting Executive

Ekart Logistics
Mangalore
12.2020 - 11.2021
  • Sorting incoming packages by size and route for efficient processing.
  • Inspected packages for damage prior to sorting.
  • Collaborated with team members to enhance workflow efficiency.
  • Trained new sorting associates on established procedures.
  • Reported shipment discrepancies to supervisors promptly.
  • Adhered to safety protocols while managing materials in a fast-paced environment.
  • Facilitated effective communication among colleagues to resolve issues and improve collaboration.
  • Supported team operations during peak BBD days across the hub.

Delivery Associate

Ekart Logistics
Mangalore
07.2020 - 11.2020
  • Delivered packages efficiently across designated routes.
  • Ensured safe handling of items during transportation to prevent damage.
  • Adapted to changing schedules and routes based on operational demands.
  • Communicated promptly with customers to confirm delivery details and address concerns.

Interview Coordinator

HirePro Consulting Pvt Ltd
Bangalore
08.2019 - 03.2020
  • Reviewed candidate documents to assess qualifications and suitability.
  • Registered candidates for online assessments to streamline evaluation process.
  • Processed candidates for subsequent interview rounds to ensure timely progression.
  • Onboarded successful candidates to integrate them into organizational culture.

Education

P.U.C - Kavoor

Govt Pu College
Kavoor
01.2015

S.S.LC - Kelarai

St Ann's E M High School
Kelarai
01.2013

Some College (No Degree) - Mangalore

Karavali Polytechnic
Mangalore

Skills

  • Adaptability and learning
  • Effective communication
  • Interpersonal skills
  • Integrity and sincerity
  • Responsibility and accountability
  • Active listening
  • Self-motivation

Personal Information

  • Father's Name: Cyril Pereira
  • Date of Birth: 07/29/97
  • Gender: MALE
  • Nationality: INDIAN
  • Marital Status: Unmarried

Languages

English
First Language
Hindi
Intermediate (B1)
B1
Kannada
Intermediate (B1)
B1

Timeline

Team Leader

Shadowfax Technologies Ltd
03.2025 - Current

Team Leader

Instakart Services Pvt Ltd
06.2023 - 03.2024

Recruiter (RoK Team Leader)

Dcart Logistics(Sendfast)
11.2022 - 05.2023

Off Role Team Leader

Ekart Logistics
12.2021 - 02.2022

Last Mile Sorting Executive

Ekart Logistics
12.2020 - 11.2021

Delivery Associate

Ekart Logistics
07.2020 - 11.2020

Interview Coordinator

HirePro Consulting Pvt Ltd
08.2019 - 03.2020

P.U.C - Kavoor

Govt Pu College

S.S.LC - Kelarai

St Ann's E M High School

Some College (No Degree) - Mangalore

Karavali Polytechnic

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