Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
BusinessAnalyst

R. Anusha Priya

Team Leader- Operations At TTK Services Pvt. Ltd
Madurai

Summary

To accept a challenging position in a reputed organization which would bring out the best in me in any area where commitment, hard work and proven abilities lead to an assured growth and a rewarding career.

Overview

8
8
years of professional experience
2
2
years of post-secondary education

Work History

Operations Team Leader

TTK Services Pvt. Ltd
Bangalore
05.2017 - Current
  • Currently In Charge of Operations team.
  • Managing a team of 10 members.
  • Responsible to meet the expected target set by the management.
  • Setting individual targets for team members based on the previous trends/metrics and ensure they are met.
    Preparing monthly revenue projections and analyzing the performance of the team.
  • Monitor and provide constructive feedback on performance to individuals on a regular basis.
  • Organizing team meetings to discuss objectives, process changes and achievement of the team.
  • Previously In Charge of (Pre-sales and Client Relations, First point of contact for clients who would like to know more about our services and process
  • Profiling to understand how potential the client is and what business he is into which will help us up sell our other services
  • Analyzing the requirements and suggesting appropriate pricing plan to clients post which follow up via email/call until the client signs up for our services and assisting them in on boarding process
  • Providing assurance on the quality of our Operations team (assistant ) and educating clients about the policies thereby building a trust in them to help off load all their day to day errands
  • Performing various ad-hoc tasks including Vendor management (Processing Invoice, checking for agreement details), bi-weekly meetings, preparing weekly/monthly reports , monitoring calls and sharing feedback, setting up targets for the quarter, motivating team by sending appreciation emails, giving suggestions in terms of process
  • Have trained Freshers who are successfully into the system for more than a year and have been in the part of recruitment panel as well to select the right candidates for our team
  • Interacting on a need basis with Marketing team to understand the Google analytics report of clients visiting our website, sharing them report on various sources through which enquiries land from, give them ideas for promoting our services and keep updating them when the Inflow of clients is less, so that they can concentrate on SEO/Marketing activities.

Senior Customer Service Executive

Serco Global Services, Plc
Chennai
08.2012 - 05.2015
  • Assisting Barclays and Non-Barclays Customers to apply for Professional & Career Development Loan
  • Processing of Telephonic Applications & Postal Applications sent by the customers
  • Performing necessary checks on customers Bank Accounts such as (Running of
  • Accounts, Credit Check) in order to ascertain the application of the Loan
  • Assist team in completing end to end funding transactions (releasing funds to the respective Bank Account of Customer & The University/College) when required
  • Maintain data on all the transactions for statistical analysis
  • Performing additional ad-hoc tasks and responsibilities given by the Team Lead when required

Education

MBA - Operations And Human Resources

Karunya University
06.2015 - 05.2017

Undergraduate Degree (B.E Computer Science & Engineering) - Computer Science & Mathematics

SRM Easwari College of Engineering & Technology

Intermediate (12th - undefined

Maharishi Vidya Mandir Hr Sec School

Skills

Team work and collaboration

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Accomplishments

  • Top Performer for the month of Jun, Jul, Aug, Sep 2014 and Dec, Jan, Mar, Apr 2015 by achieving 100% quality in Serco.
  • Received certificates and appreciation mails from customers and clients for excellent customer service.
  • Received Best Learner Certificate during Process Training.
  • Have bagged topper certificate in the 1st trimester in MBA.
  • Organized Best Management Team event in MINDKRAFT'16 and won certificate.
  • Have presented business plan on Pay per unit solar in LIBA Business school, Chennai.
  • Have participated in the Hackathon conducted by the organization with different team members on the topic: creating high performance teams and a better working environment, presented the PPT and won first prize and a cash award of 25000.
  • Have been nominated for the best performer in the Annual meet 2019

Timeline

Operations Team Leader

TTK Services Pvt. Ltd
05.2017 - Current

MBA - Operations And Human Resources

Karunya University
06.2015 - 05.2017

Senior Customer Service Executive

Serco Global Services, Plc
08.2012 - 05.2015

Undergraduate Degree (B.E Computer Science & Engineering) - Computer Science & Mathematics

SRM Easwari College of Engineering & Technology

Intermediate (12th - undefined

Maharishi Vidya Mandir Hr Sec School
R. Anusha PriyaTeam Leader- Operations At TTK Services Pvt. Ltd