Summary
Overview
Work History
Education
Skills
Timeline
Work Availability
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Ranveer Singh  Rathore

Ranveer Singh Rathore

Customer Technical Analysis
Indore

Summary

Enthusiastic professional having more then a 2.5 year of experience with strong communication and leadership orientation skills. Looking for more opportunity to grow with the organisation and use past learning, and to pursue a responsible role in leading organisations. To get the best of return by effective utilisation and optimisation of available resources. Contribute to the organisation to the best potential and work for the betterment of the company.

Overview

2
2
years of professional experience
4
4
years of post-secondary education

Work History

Customer Technical Support Analyst

Teleperformance
Indore
03.2023 - Current
  • Provide support for all chargeback functions.
  • Work directly with customers and internal departments to research and confirm validity of all chargebacks; provide receipts for management,
  • Dispute invalid charges, negotiate settlements.
  • Handling over chargeback request and dispute resolution.
  • Verified incoming bank wires with Incoming Interchange Report.
  • Reported any rejected transactions in clearing and analysis the reason reject in further research.
  • Notified MasterCard Settlement Operations and Customer Advisements findings of rejected items.
  • Reported all manual adjustments and miscellaneous fees to the MasterCard
  • L2 Clearing of multiple recurring transactions for the same acquirer.
  • Verified Incoming/Outgoing Authorisation and the reason of reject with help of IPM messages.
  • Establishment of multiple reports as demanded by multiple banks across Globe
  • Verification of BSA (Business Service Arrangement) between issuers and Acquirer.
  • Assisting banks with multiple products and acceptance brands of such products in various countries.
  • I worked as a Customer Service Executive, where on a daily basis I had to communicate with customers of the company and deliver my best to resolve their issues. Here, I not only met but exceeded my KPIs and KRAs, with 90%+ CSAT and quality scores throughout my association with the company Working as Support (Subject matter expert) for Authorisation, clearing and settlement.
  • I also assist with concerns related to Announcements and Guides for Issuers, Acquirers and Service Providers (ACS and 3DS server Providers). My other work responsibilities include on-boarding of Mastercard's clients such as Issuing and Acquiring Banks and other financial institutions at a BIN and ICA level, and support for client Applications such as Identity Solutions Service Management

Customer Care Representative

Taskus
Indore
01.2021 - 04.2022

Taskus- Doordash- Customer Care Representative- Customer care


  • To help the USA, Australia, Canada customer regarding issue related to food delivery.
  • Worked in Doordash Drive line of business to provide the best services related to big orders.
  • Assisted call-in customers with questions and orders.
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Navigated multiple computer systems and applications to find information.

Education

Senior Secondary Certificate -

Bhonsale Military School
Nagpur
03.2014 - 03.2015

Bachelor Of Business Administration - Marketing

Devi Ahilya Vishwavidhyalaya
Indore
07.2019 - 06.2021

Higher Senior Secondary Certificate - Physics, Chemistry, Maths

Shri Hansdas Higher Secondary School
Indore
03.2016 - 03.2017

Skills

Technical issues analysis

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Timeline

Customer Technical Support Analyst

Teleperformance
03.2023 - Current

Customer Care Representative

Taskus
01.2021 - 04.2022

Bachelor Of Business Administration - Marketing

Devi Ahilya Vishwavidhyalaya
07.2019 - 06.2021

Higher Senior Secondary Certificate - Physics, Chemistry, Maths

Shri Hansdas Higher Secondary School
03.2016 - 03.2017

Senior Secondary Certificate -

Bhonsale Military School
03.2014 - 03.2015

Work Availability

monday
tuesday
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friday
saturday
sunday
morning
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Ranveer Singh RathoreCustomer Technical Analysis