Summary
Overview
Work History
Education
Areas of Proficiency
Accomplishments
Timeline
Generic

Ranvijay Singh

Telecommunication Engineer
Bangalore

Summary

Proficient Telecommunications Consultant with broad-range national and international experience in voice and data network support and installation. Creative customer service during catastrophic events. Strong process management skills with outstanding ability to streamline implementations, configurations and operations.

Overview

18
18
years of professional experience

Work History

Telecom - Voice Lead Principal

Herbalife Nutrition India
10.2015 - Current
  • Genesys Purecloud application development and implementation for Service Desk.
  • Managing APAC wide project of On-Premise CUCM to UCAAS Webex Calling Migration
  • TDM to SIP Migration.
  • Designing UC Solution based on Cisco UC products
  • Installation, Configuration and Support for Cisco IPT (CME/SRST , CUCM )
  • Integration of Unity Connection and Unity Server.
  • Design and implementation of Cisco Call Manager Express and Cisco Unity Express.
  • End-to-end implementation of Unified communication infrastructure for multi-location.
  • Migrating existing Avaya VOIP network to Cisco CME/SRST and CUCM setup.
  • Handling Change Request related to Voice network/devices (related to PRI, h/w change, new request). Co-ordinate with Regional local vendor or carrier to resolve Hardware or line related issues.
  • System Patching, PRI setup and configuration, Creation/addition & deletion of VOIPs and Extensions, AV installation.
  • Creation of users (with different access rights), skill sets and scripting, creating and acquiring CDNs, Phone sets in AACC and Call center call reporting issues.
  • Local Telco and PBX vendor coordination and AMC renewal.
  • Identified poor quality lines and underutilized circuits.
  • Ran and analyzed call processing flows and traffic studies to determine optimum configurations.
  • Designed, installed and maintained organization's telephony network.
  • Diagnosed and resolved complex integrated customer issues for implementation, add-on, maintenance and support of voice, data, VoIP and CTI applications.
  • Initiated improvements to operational efficiency of network.

System Analyst

Timken Engineering and Research India Pvt. Ltd
04.2013 - 10.2015
  • Spectrum Global LAN/WAN/Wireless/Voice Support.
  • Providing LAN/WAN/Voice Support for alarms and implementation.
  • Global support for Voice Tickets.
  • Daily/Monthly/Weekly Reporting on WAN/Wireless/Gold Car/Chronic Issue per site.
  • Voice Infrastructure Management and coordination with vendor for issues and support.
  • Cisco CUCM, UCCX and Unity implementation for new voice sites in US.
  • Global Nortel (Avaya Blue) Support and Troubleshooting.
  • Single point of escalation in Timken for Nortel Support.
  • Resolved or escalated problem tickets to resolve user issues.
  • Organized system infrastructure documentation and operating procedures, strengthening controls and enhancing overall performance.
  • Performed system analysis, documentation, testing, implementation and user support for platform transitions.

Lead Services

AGC Networks Pvt Ltd
10.2011 - 02.2013
  • Handling services team for Avaya Blue (Nortel) products.
  • Projects Handling for Avaya Blue (Nortel) products.
  • Handling escalations for Avaya Blue (Nortel) products.
  • Resource Management for Nortel Customers.
  • Account Handling.
  • Maintaining preventive activities for Nortel customers.
  • Handled Avaya Red AVP project.
  • Accurately documented user support activities, such as system problems, corrective actions, resolution status and completed equipment installations.
  • Maintained compliance with company standards to perform all maintenance activities.
  • Evaluated hardware and software to determine efficiency, reliability and compatibility with existing systems.

Senior Customer Support Engineer

Wipro Networks Pvt. Ltd
08.2006 - 10.2011
  • Working as a customer support engineer handling L2 & L3 level support issues of 20 customers.
  • Monthly Maintenance activities for smooth working of Nortel PBXs and Contact Center Systems.
  • Troubleshooting issue related to Call server and Contact Center Server.
  • L1 support for Verint Voice Call Loggers.
  • Managing Site books for all the customers.
  • Backup Management.
  • Timely escalation.
  • Taking up small Rls upgrade and platform migration activities for Communication servers, Call pilots and Contact Center Servers.
  • Coordinating with VTSG and Partner Nortel and Verint for Major Issues.
  • Avaya CM Administration Training.
  • Handling, designing and installation on projects.
  • Promoted purchase of service contracts and warranties by detailing benefits of each to customers.
  • Delivered exceptionally high level of professionalism and support to each customer, upholding company's commitment to service.
  • Established, repaired and optimized networks by installing wiring, cabling and devices.
  • Improved overall user experience through support, training, troubleshooting, improvements and communication of system changes.

Education

MPTM - Telecommunications Management

Aegis School Of Business, Indore
Indore
06.2005 - 2020.05

Bachelor of Engineering - Electronics and Telecommunications

Visvesvaraya Technological University
Bangalore
04.2001 - 2020.03

Intermediate - PCM

H.A.L. School Korwa
Korwa
04.2000 - 2001.03

Areas of Proficiency

  • Webex Calling Cloud Telephony Administration and Implementation.
  • CATO Network Monitoring.
  • Internet Link commissioning process and coordination.
  • Genesys Purecloud services implementation for CC.
  • Vendor Management, Project Management and Voice Infrastructure Management.
  • Avaya to Cisco Migration, Tech Troubleshooting, Equipment Upgrades, Office Installations.
  • Project Organization, Problem Resolution.
  • On Premise to UCAAS Migration.
  • Cisco CUCM, Voice Gateways, Unity Connection, UCCX, Webex Calling, Genesys
  • 2900 and 4300 Series SRST Routers.
  • Avaya Blue Communication servers CS1000S, CS1000M and CS1000E
  • Avaya Blue Contact Center Managers SCCS5.0, CC6.0, CC7.0 and AACC Callpilot.
  • Scripting and Call Routing in Contact Center Mangers
  • Skill based routing.
  • Interactive Voice Response Management through Avaya Blue Callpilot. Application Builders.
  • Integration of Contact Center Managers, Callpilot and Communication Servers.
  • Avaya Blue Business Communication Mangers.


Accomplishments

  • Presented a paper on “CDMA - An Emerging Global Technology” in National Conference-2006 organized by IPS academy, Indore on18th and 19th Feb 2006.


Timeline

Telecom - Voice Lead Principal

Herbalife Nutrition India
10.2015 - Current

System Analyst

Timken Engineering and Research India Pvt. Ltd
04.2013 - 10.2015

Lead Services

AGC Networks Pvt Ltd
10.2011 - 02.2013

Senior Customer Support Engineer

Wipro Networks Pvt. Ltd
08.2006 - 10.2011

MPTM - Telecommunications Management

Aegis School Of Business, Indore
06.2005 - 2020.05

Bachelor of Engineering - Electronics and Telecommunications

Visvesvaraya Technological University
04.2001 - 2020.03

Intermediate - PCM

H.A.L. School Korwa
04.2000 - 2001.03

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Ranvijay SinghTelecommunication Engineer