Summary
Overview
Work History
Education
Skills
Interests
Timeline
Hi, I’m

Raoul Edward Toi

Managed Services Consultant
Bengaluru
Raoul Edward Toi

Summary

More than six years of experience in the SaaS industry with a passion for solving client challenges and commitment to client delight.

Heavily Involved in uncovering customer requirements, performing due diligence activities, solution development, and implementation by understanding the customer's business challenges and customizing a solution to fit their business needs.

Expert in managing relationships with high-profile clients and translating marketing and social media needs into results-driven strategies.

Overview

9
years of professional experience
5
years of post-secondary education
3
Languages

Work History

Sprinklr
Bengaluru

Managed Services Consultant
08.2021 - Current

Job overview

  • Lead the full lifecycle of a Sprinklr project including, business analysis, functional specification, system design, platform configuration, testing, training, and defining support procedures
  • Serve as an integrator between business needs and the Sprinklr solution by driving client discovery to gather all necessary requirements
  • Manage and optimize the configuration of onboarded clients, to ensure their continued success with the platform
  • Provide oversight on any additional enablement of the software deployment to be in line with the current architecture and future client needs or business requirements
  • Assist the Sales and Success Teams in providing insight to client health, and working to win new business and/or grow existing accounts

Sprinklr
Bengaluru

Audit Consultant (Social Media Services)
02.2019 - 08.2021

Job overview

  • During my tenure as an Audit Consultant, I was serving one of the largest
  • Technological Corporations & one of the largest Computer Manufacturing
  • Brands in the world
  • My role included Consulting and Auditing the brand in Customer Experience and Engagement
  • This included feedback, counseling, and training over 50
  • Social Media Executives
  • My role included Consulting and Auditing the brand in Customer Experience and Engagement
  • Conduct usage and adoption reviews, and proactively suggest solutions to common customer challenges
  • Was responsible for up-selling and renewals, and increasing the revenue per customer
  • Other Responsibilities:
  • Ensure that the customer sees business value
  • Continually align to the original Positive Business Outcomes + Use Cases expected by the customer and ensure delivery, including i
  • Identifying and mitigating risks ii
  • Assessing, quantifying, and aligning with customers on value delivered iii
  • Owning renewal on current terms iv
  • Identifying up-sell opportunities
  • Creating strategies using Listening tools to help brands listen to the communities and analyze the conversations across Social media (ORM)
  • Monitoring effective benchmarks for measuring the impact of social media campaigns, and analyzing, reviewing, and reporting the health of communities across all Sprinklr social touch-points (Twitter, Facebook,
  • Instagram, LinkedIn)

Sprinklr
Bengaluru

Social Media Analyst
02.2017 - 02.2019

Job overview

  • Audited effectiveness of social media management tools and redesigned to improve efficiency and increase results.
  • Prepared market reports and dashboards concerning status and findings and provided insights to key stakeholders.
  • Strategized social media campaigns for clients, helping to meet goals and reach untapped potential customers.
  • Developed social media calendar, which included scheduling email blasts, social media posts, marketing campaigns and website updates.
  • Analyzed social media campaigns and activities for effectiveness and made recommendations for improvement to increase engagement.
  • Collaborated with clients to better understand unique needs, developing social media campaigns that would increase brand identity.

Samarthanam - Trust for the Disabled
Bengaluru

Special Education Teacher
10.2015 - 12.2016

Job overview

  • Delivered effective and differentiated classroom instruction to range of neurodiverse students.
  • Modified general education curriculum for special-needs students using various instructional techniques and technologies.
  • Provided life skills programming for students with moderate to severe autism.
  • Organized instruction material, constructed bulletin boards and set up work areas.

EY, Ernst & Young
Bengaluru

Associate
06.2015 - 08.2015

Job overview

  • Involved in the evaluation and review of multiple resumes for required skills pertaining to job requisitions with the judgment to identify qualified candidates
  • Consulted businesses on successful recruiting and retention practices to help minimize turnover.
  • Worked alongside global business leader to deploy new training strategies.
  • Successfully involved in identifying and recruiting contract, contract-to-hire, and permanent hire candidates
  • Worked varied hours to meet seasonal and business needs.
  • Leveraged social media platforms and online job boards to advertise open positions and engage with potential candidates.

Student Council | Manipal University
Manipal

Secretary
07.2012 - 05.2014

Job overview

  • Elected by the students of Manipal University, for the position of Gen
  • Secretary, Responsible for leading the Students' Union
  • To undertake the duties and responsibilities specified by the Rules of the
  • Student Council
  • To lead the Student Council and ensure strategic & operational objectivesare met
  • To establish and continuously develop the Council as a viable and effectiveorganization
  • Responsible for helping to initiate change within the University, and taking alead on major campaigns, strategic developments, projects, and events

National Plastic Industries Ltd
Mumbai

Market Research Analyst
06.2013 - 08.2013

Job overview

  • Research on Branding, its need, and importance with special reference to
  • Created and presented real-time reports on current market conditions to upper management.
  • Gathered data on competitors to analyze prices, sales and methods of marketing and distribution.
  • Collected and analyzed data on customer demographics, preferences, needs and buying habits to identify potential markets and factors affecting product demand.

Education

Amity University
Bengaluru, India

MBA from Marketing And Human Resources
05.2014 - 05.2016

University Overview

  • Selected for the Young Leaders' Summit 2015 - IIM Bangalore
  • Elected as the Student President - (2015 - 2016)
  • Honored with the "All Round Best Student Award (Best Manager) for the outstanding performance during the Academic Session
  • Honored with the "Best Student Award in Marketing" for the outstanding performance during the Academic Session
  • Honored with the "Shri Baljit Shastri Award" for the Best in Human & Traditional Values. - (2014 -2016)
  • Gold Medalist in academics during post-graduation

Manipal University
Manipal, Karnataka

BBA from Financial Markets
03.2011 - 05.2014

University Overview

  • Editorial Head of Manipal University's College Magazine ( 2013 - 2014)
  • Elected as the General Secretary - Manipal University (2012 - 2014)
  • Honored with the "Best Academic Student" Award (2011- 2014)
  • Gold Medalist in academics during graduation

Skills

    Leadership

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Interests

Music Production

Cricket

Movies

Cooking

Biking

Timeline

Managed Services Consultant

Sprinklr
08.2021 - Current

Audit Consultant (Social Media Services)

Sprinklr
02.2019 - 08.2021

Social Media Analyst

Sprinklr
02.2017 - 02.2019

Special Education Teacher

Samarthanam - Trust for the Disabled
10.2015 - 12.2016

Associate

EY, Ernst & Young
06.2015 - 08.2015

Amity University

MBA from Marketing And Human Resources
05.2014 - 05.2016

Market Research Analyst

National Plastic Industries Ltd
06.2013 - 08.2013

Secretary

Student Council | Manipal University
07.2012 - 05.2014

Manipal University

BBA from Financial Markets
03.2011 - 05.2014

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Raoul Edward ToiManaged Services Consultant