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Associate Principal Engineer

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A passionate and driven Technical Support Engineer, well rounded in various markets, but undeniably passionate about cybersecurity and incident detection response. Put any product in front of me, and I will learn how to use it. I am insatiably curious, and always looking for ways to improve processes and the customer experience. If a customer doesn't remember my name after an interaction, I have not done my due diligence. I am never done - my job is not over when the customer's technical issues are resolved. There is always room to improve and learn new skills, go the extra mile, and create a customer journey that is unforgettable.

Dynamic and detail-oriented Salesforce Technical Support Engineer with 6 years of experience providing high-quality technical assistance, troubleshooting, and system optimization for Salesforce platforms. Proficient in managing complex issues across Sales Cloud, Service Cloud, and custom Salesforce applications. Skilled in diagnosing and resolving technical challenges, implementing best practices, and collaborating with cross-functional teams to enhance system performance. Adept at creating knowledge base articles, conducting training sessions, and ensuring end-user satisfaction. Certified in multiple Salesforce domains, with a strong commitment to delivering reliable solutions that align with business goals.

Trusted Customer Support Engineer with 2 years taking personal responsibility for customers' operational continuity and technical wellbeing. Positive and upbeat team player with good communication and time management abilities. Demonstrated extreme attention to detail with accuracy of medical records.

an excellent team member and am keen and very willing to learn and develop new skills. I am reliable and dependable.I am a competent, loyal, hard working employee with the ability to achieve tasks when working alone or as part of a team. Fluent in English and French. Service-oriented Customer Support Representative with 5+ years of experience in contact center operations talking to customers over phone, e-mail, online chat or social media to resolve broad range of concerns. Offers strong computer skills in Word, Excel and web-based applications and delivers exceptional communication with keen attention to detail.

RAPAKA SRAVANI

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Support Engineer

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Master Of Technology (M. Tech) -

Bachelor Of Engineering (B. E) - ECE

Diploma In ECE -

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Master Of Technology (M. Tech) -

Bachelor Of Engineering (B. E) - ECE

Diploma In ECE -

Support Engineer

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