RAPAKA SRAVANI
Overview
8
8
years of post-secondary education
Work History
Support Engineer
HCL Technologies Ltd
- Assist in developing and mataining documentation on Project related, like processes, application configuration and problem related tasks etc.
- Customize salesforce.com fields, page layouts, record types, formula fields, validation rules, ,flow, workflow rules, reports and dashboards
- Manage mass imports and exports of Data
- Unit Test Cases were created to testing the code coverage for better production
- Manage operational requests and troubleshooting the issues, by working with customer team
- Provide high quality support via email as well as ticket system.
Education
Master Of Technology (M. Tech) -
JBIET
09.2019 - 02.2022
Bachelor Of Engineering (B. E) - ECE
Chaitanya Bharati Institute of Technology
07.2016 - 06.2019
Diploma In ECE -
Dr. Br. Ambedkar GMR Polytechnic College
06.2013 - 04.2016
Skills
Salesforcecom
Timeline
Master Of Technology (M. Tech) -
JBIET
09.2019 - 02.2022
Bachelor Of Engineering (B. E) - ECE
Chaitanya Bharati Institute of Technology
07.2016 - 06.2019
Diploma In ECE -
Dr. Br. Ambedkar GMR Polytechnic College
06.2013 - 04.2016
Support Engineer
HCL Technologies Ltd