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A passionate and driven Technical Support Engineer, well rounded in various markets, but undeniably passionate about cybersecurity and incident detection response. Put any product in front of me, and I will learn how to use it. I am insatiably curious, and always looking for ways to improve processes and the customer experience. If a customer doesn't remember my name after an interaction, I have not done my due diligence. I am never done - my job is not over when the customer's technical issues are resolved. There is always room to improve and learn new skills, go the extra mile, and create a customer journey that is unforgettable.

Dynamic and detail-oriented Salesforce Technical Support Engineer with 6 years of experience providing high-quality technical assistance, troubleshooting, and system optimization for Salesforce platforms. Proficient in managing complex issues across Sales Cloud, Service Cloud, and custom Salesforce applications. Skilled in diagnosing and resolving technical challenges, implementing best practices, and collaborating with cross-functional teams to enhance system performance. Adept at creating knowledge base articles, conducting training sessions, and ensuring end-user satisfaction. Certified in multiple Salesforce domains, with a strong commitment to delivering reliable solutions that align with business goals.

proactive and detail-oriented individual who excels in managing multiple tasks simultaneously. strong communication and organizational skills, coupled with experience in website management and administration.

I am an experienced hands-on leader and problem solver with a passion for excellent Customer Service, as shown in the successful delivery of major transformation programs, using cutting edge technology in support of a great end to end process design to enable the best Customer Experience. I am a results driven individual with expertise in developing processes & tools as well as a strong people leader., I lead by example and want to develop not only my teams but others involved in any end to end process to harness talent. I'm a team player with a collaborative leadership style.

RAPAKA SRAVANI

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Support Engineer

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Master Of Technology (M. Tech) -

Bachelor Of Engineering (B. E) - ECE

Diploma In ECE -

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Master Of Technology (M. Tech) -

Bachelor Of Engineering (B. E) - ECE

Diploma In ECE -

Support Engineer

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