Overview
Work History
Education
Skills
Timeline
Generic

RAPAKA SRAVANI

Overview

8
8
years of post-secondary education

Work History

Support Engineer

HCL Technologies Ltd
  • Assist in developing and mataining documentation on Project related, like processes, application configuration and problem related tasks etc.
  • Customize salesforce.com fields, page layouts, record types, formula fields, validation rules, ,flow, workflow rules, reports and dashboards
  • Manage mass imports and exports of Data
  • Unit Test Cases were created to testing the code coverage for better production
  • Manage operational requests and troubleshooting the issues, by working with customer team
  • Provide high quality support via email as well as ticket system.

Education

Master Of Technology (M. Tech) -

JBIET
09.2019 - 02.2022

Bachelor Of Engineering (B. E) - ECE

Chaitanya Bharati Institute of Technology
07.2016 - 06.2019

Diploma In ECE -

Dr. Br. Ambedkar GMR Polytechnic College
06.2013 - 04.2016

Skills

Salesforcecom

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Timeline

Master Of Technology (M. Tech) -

JBIET
09.2019 - 02.2022

Bachelor Of Engineering (B. E) - ECE

Chaitanya Bharati Institute of Technology
07.2016 - 06.2019

Diploma In ECE -

Dr. Br. Ambedkar GMR Polytechnic College
06.2013 - 04.2016

Support Engineer

HCL Technologies Ltd
RAPAKA SRAVANI