Raphael Gard

• Led cross-functional teams to achieve project milestones and delivery timelines.
• Coordinated team meetings to discuss project updates and address challenges.
• Developed training materials to enhance team knowledge and skillsets.
• Streamlined communication processes among team members for improved collaboration.
• Implemented best practices for project management and workflow efficiency.
• Mentored junior staff to foster professional growth and skill development.
• Analyzed project requirements to allocate resources effectively across teams.
• Facilitated conflict resolution within the team to maintain a positive work environment.
• Maintained a positive work environment that promoted collaboration between team members.
• Offered training and support to keep team members motivated and working toward objectives.
• Delegated daily tasks to team members to optimize group productivity.
• Organized client meetings to provide project updates.
• Maintained positive working relationship with fellow staff and management.
• Developed and monitored key performance indicators (KPIs) to assess team effectiveness.

Worked for Hermes process, a courier company in UK.

Chat Process -

• Managed customer inquiries and resolved issues with efficiency and care.
• Provided excellent customer service by answering questions about delivery status.
• Communicated with customers to coordinate delivery times.
• Answered shipment and delivery questions concerning estimated times of arrival.

Claim Settlement Email Process -

• Analyzed and processed claims for lost and damaged parcels.
• Identified the cause and processed refunds to the customer.
• Emailed the customer about the claim status.

Worked as a Data research analyst for process called Bidders (email and voice).

Email and Voice Process -

• Managed bid preparation and submission processes for construction projects.
• Reviewed contract documents to ensure compliance with client specifications.
• Analyzed competitor bids to inform strategic pricing decisions.
• Ensured proper documentation is completed throughout the bidding process.
• Responded promptly to inquiries from customers regarding product information or availability.
• Provided technical support to ensure that customer specifications are met in the bidding process.