Summary
Overview
Work History
Education
Skills
Certification
Languages
Accomplishments
Timeline
Server
RAPHAEL JACOB ARKAPARAMBIL

RAPHAEL JACOB ARKAPARAMBIL

Mumbai

Summary

I am an ardent guest service professional with extensive experience in food and beverage services. I thrive in an environment wherein goals and objectives are clearly established and the tools to reach such goals are provided. My international exposure has given me the skills and tools to be of service to guests and colleagues, and to exceed their expectations and that of my company.

Experienced with managing tables and providing top-notch service to guests in fast-paced environments. Utilizes excellent communication skills to collaborate with team members and create welcoming atmosphere. Track record of maintaining high standards of cleanliness and efficiency, ensuring positive dining experience for all patrons.

Overview

21
21
years of professional experience
1
1
Certification

Work History

Server

Ritz Carlton Yacht Collection
07.2022 - Current
  • Greet and Serve Guests: Greet guests, present menus, and take orders in a timely manner.
  • Manage Tables: Manage table seating charts, wait times, and ensure food and beverages are delivered promptly.
  • Provide Excellent Customer Service: Respond to customer inquiries, resolve complaints, and provide personalized service.
  • Maintain Cleanliness: Keep tables, floors, and surrounding areas clean and sanitary.
  • Operate Point of Sale Systems: Process orders, handle and manage close cheque.
  • Upsell and Promote: Suggest menu items, beverages, and specials to guests.
  • Communicate Effectively: Relay guest requests, feedback, and complaints to management and kitchen staff.
  • Multitask: Take orders, serve food and beverages, and handle multiple tables simultaneously.
  • Excellent Communication Skills: Ability to communicate effectively with guests, management, and staff.
  • Positive Interpersonal Skills: Friendly, approachable, and able to work well in a team environment.
  • Food Safety Certification: Certification in food safety and handling.
  • Flexibility: Ability to work varied shifts.

ISD Supervisor

Ritz Carlton Yacht Collection
01.2025 - 05.2025
  • Handle the team of 15 suite ambassadors with the orders in the suites for Breakfast lunch and Dinner.
  • In Suite dinning transfer from F&B to House Keeping Giving Training give the output and feedback about the service on the daily basis.
  • Handling the stock of Dry Store and Consumable and ordering if require.
  • Inventory of Wines and Alcohols on Daily Basis.
  • Up selling Of Premium Wines and Caviars In the suites.

Waiter / Headwaiter (Acting)

Carnival UK | P&O Cruises
03.2008 - 05.2022
  • Company Overview: https://www.pocruises.com/
  • Provide time-efficient and optimum services with excellent guest relations.
  • Ensure quality of output in accordance with the company standards and procedures.
  • Explore, suggest, and execute new ideas to increase sales and ratings in my food outlet.
  • Deal with immediate customers complaints and concerns.
  • Train, coach, and guide team members as Acting Head Waiter.

Butler / Room Service Attendant

Intercontinental Mumbai
08.2006 - 02.2008
  • Plan the revenue chart and upselling of products and services.
  • Provide personalized service for VIP and high profile.
  • Maintain wine and spirit inventory, deliver bar training and conduct recipe audits.
  • Chalk out resident & non-resident reports, requisitions, breakage, and condemnations
  • Facilitate menu planning, batch closing, and control cash & card transactions.

Banquet Waiter

Hyatt Regency Mumbai
05.2004 - 07.2006
  • Organize board meeting and conference meeting for business & social events.
  • Cater for special events such as wedding and high-end functions.
  • Supervise and manage inventory for bar stocks and equipment.

Education

Level 2 Award - Food Safety

Highfield Qualifications

Level 3 Award - Food Safety

Highfield Qualifications

Level 3 Award - Food Allergen Management In Catering(RQF)

Highfield Qualifications

Pest Control Applicator Course Level II - undefined

Nutrastat IPM

Managing Integrated Pest Control Level III - undefined

Nutrastat IPM

Crowd Management - undefined

CUK Learning Academy

Excellence in Customer Service - undefined

CUK Learning Academy

Complaints Resolution - undefined

CUK Learning Academy

Leadership and Management Skills Programme - undefined

CUK Learning Academy

Skills

  • Excellent guest relations honed by more 16 years of experience in the hospitality industry
  • Work efficiently under enormous pressure
  • Ability to work with candor even with long work hours
  • Initiates endeavors that help my team
  • Takes on responsibilities beyond my call of duty
  • Well-versed with computer use and Microsoft Office
  • Strong work ethic

Certification

  • Basic Training (4 Parts) - Expiry: 2026-12-21
  • Crowd Management Training - Expiry: 2026-11-02
  • Security Awareness - No Expiry

Languages

Fluent English
Fluent Hindi

Accomplishments

  • Best Wine Package Seller in the Main Dine Restaurant(MDR) on many occasion.

Timeline

ISD Supervisor

Ritz Carlton Yacht Collection
01.2025 - 05.2025

Server

Ritz Carlton Yacht Collection
07.2022 - Current

Waiter / Headwaiter (Acting)

Carnival UK | P&O Cruises
03.2008 - 05.2022

Butler / Room Service Attendant

Intercontinental Mumbai
08.2006 - 02.2008

Banquet Waiter

Hyatt Regency Mumbai
05.2004 - 07.2006

Level 2 Award - Food Safety

Highfield Qualifications

Level 3 Award - Food Safety

Highfield Qualifications

Level 3 Award - Food Allergen Management In Catering(RQF)

Highfield Qualifications

Pest Control Applicator Course Level II - undefined

Nutrastat IPM

Managing Integrated Pest Control Level III - undefined

Nutrastat IPM

Crowd Management - undefined

CUK Learning Academy

Excellence in Customer Service - undefined

CUK Learning Academy

Complaints Resolution - undefined

CUK Learning Academy

Leadership and Management Skills Programme - undefined

CUK Learning Academy

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RAPHAEL JACOB ARKAPARAMBIL