RAPHAEL JACOB ARKAPARAMBIL
Mumbai
Summary
I am an ardent guest service professional with extensive experience in food and beverage services. I thrive in an environment wherein goals and objectives are clearly established and the tools to reach such goals are provided. My international exposure has given me the skills and tools to be of service to guests and colleagues, and to exceed their expectations and that of my company.
Experienced with managing tables and providing top-notch service to guests in fast-paced environments. Utilizes excellent communication skills to collaborate with team members and create welcoming atmosphere. Track record of maintaining high standards of cleanliness and efficiency, ensuring positive dining experience for all patrons.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Server
Ritz Carlton Yacht Collection
07.2022 - Current
- Greet and Serve Guests: Greet guests, present menus, and take orders in a timely manner.
- Manage Tables: Manage table seating charts, wait times, and ensure food and beverages are delivered promptly.
- Provide Excellent Customer Service: Respond to customer inquiries, resolve complaints, and provide personalized service.
- Maintain Cleanliness: Keep tables, floors, and surrounding areas clean and sanitary.
- Operate Point of Sale Systems: Process orders, handle and manage close cheque.
- Upsell and Promote: Suggest menu items, beverages, and specials to guests.
- Communicate Effectively: Relay guest requests, feedback, and complaints to management and kitchen staff.
- Multitask: Take orders, serve food and beverages, and handle multiple tables simultaneously.
- Excellent Communication Skills: Ability to communicate effectively with guests, management, and staff.
- Positive Interpersonal Skills: Friendly, approachable, and able to work well in a team environment.
- Food Safety Certification: Certification in food safety and handling.
- Flexibility: Ability to work varied shifts.
ISD Supervisor
Ritz Carlton Yacht Collection
01.2025 - 05.2025
- Handle the team of 15 suite ambassadors with the orders in the suites for Breakfast lunch and Dinner.
- In Suite dinning transfer from F&B to House Keeping Giving Training give the output and feedback about the service on the daily basis.
- Handling the stock of Dry Store and Consumable and ordering if require.
- Inventory of Wines and Alcohols on Daily Basis.
- Up selling Of Premium Wines and Caviars In the suites.
Waiter / Headwaiter (Acting)
Carnival UK | P&O Cruises
03.2008 - 05.2022
- Company Overview: https://www.pocruises.com/
- Provide time-efficient and optimum services with excellent guest relations.
- Ensure quality of output in accordance with the company standards and procedures.
- Explore, suggest, and execute new ideas to increase sales and ratings in my food outlet.
- Deal with immediate customers complaints and concerns.
- Train, coach, and guide team members as Acting Head Waiter.
Butler / Room Service Attendant
Intercontinental Mumbai
08.2006 - 02.2008
- Plan the revenue chart and upselling of products and services.
- Provide personalized service for VIP and high profile.
- Maintain wine and spirit inventory, deliver bar training and conduct recipe audits.
- Chalk out resident & non-resident reports, requisitions, breakage, and condemnations
- Facilitate menu planning, batch closing, and control cash & card transactions.
Banquet Waiter
Hyatt Regency Mumbai
05.2004 - 07.2006
- Organize board meeting and conference meeting for business & social events.
- Cater for special events such as wedding and high-end functions.
- Supervise and manage inventory for bar stocks and equipment.
Education
Level 2 Award - Food Safety
Highfield Qualifications
Level 3 Award - Food Safety
Highfield Qualifications
Level 3 Award - Food Allergen Management In Catering(RQF)
Highfield Qualifications
Pest Control Applicator Course Level II - undefined
Nutrastat IPM
Managing Integrated Pest Control Level III - undefined
Nutrastat IPM
Crowd Management - undefined
CUK Learning Academy
Excellence in Customer Service - undefined
CUK Learning Academy
Complaints Resolution - undefined
CUK Learning Academy
Leadership and Management Skills Programme - undefined
CUK Learning Academy
Skills
- Excellent guest relations honed by more 16 years of experience in the hospitality industry
- Work efficiently under enormous pressure
- Ability to work with candor even with long work hours
- Initiates endeavors that help my team
- Takes on responsibilities beyond my call of duty
- Well-versed with computer use and Microsoft Office
- Strong work ethic
Certification
- Basic Training (4 Parts) - Expiry: 2026-12-21
- Crowd Management Training - Expiry: 2026-11-02
- Security Awareness - No Expiry
Languages
Fluent English
Fluent Hindi
Accomplishments
- Best Wine Package Seller in the Main Dine Restaurant(MDR) on many occasion.
Timeline
ISD Supervisor
Ritz Carlton Yacht Collection
01.2025 - 05.2025
Server
Ritz Carlton Yacht Collection
07.2022 - Current
Waiter / Headwaiter (Acting)
Carnival UK | P&O Cruises
03.2008 - 05.2022
Butler / Room Service Attendant
Intercontinental Mumbai
08.2006 - 02.2008
Banquet Waiter
Hyatt Regency Mumbai
05.2004 - 07.2006
Level 2 Award - Food Safety
Highfield Qualifications
Level 3 Award - Food Safety
Highfield Qualifications
Level 3 Award - Food Allergen Management In Catering(RQF)
Highfield Qualifications
Pest Control Applicator Course Level II - undefined
Nutrastat IPM
Managing Integrated Pest Control Level III - undefined
Nutrastat IPM
Crowd Management - undefined
CUK Learning Academy
Excellence in Customer Service - undefined
CUK Learning Academy
Complaints Resolution - undefined
CUK Learning Academy
Leadership and Management Skills Programme - undefined
CUK Learning Academy
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