Raphy Jimmy
Account Manager
Trichur
Summary
Resourceful Account Manager with excellent client oversight, issue resolution and relationship-building expertise. Maximized repeat business opportunities and utilized proven prospecting techniques to expand client base. High-level sales cycle knowledge and strong collaborative skills leading to optimum outcomes.
Overview
13
13
years of professional experience
Work History
Account Manager
Samurai Traders
kochi
05.2019 - Current
- Addressed problems with accounting, billing and service delivery to maintain and enhance client satisfaction.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Oversaw new business development and customer servicing.
- Liaised between account holders and various departments.
- Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities.
- Contributed to annual revenue goals by selling new services and developing new accounts.
- Listened attentively to client feedback and worked with product development team to introduce new services.
Account Executive
AL Abbas Trading Co
Abudhabi
08.2011 - 02.2019
- Built and strengthened relationships with new and existing accounts to drive revenue growth.
- Prospected new clientele through networking, cold calling, canvassing and referrals.
- Drove new business development through qualifying leads, building relationships and executing strategic sales.
- Strengthened customer relationships with proactive and collaborative approach to managing needs.
- Contacted customers as issues arose to provide prompt resolutions.
- Identified client business needs by gaining understanding of goals, objectives and processes.
- Negotiated sales deals between customers and agency, resulting in mutually beneficial agreements and cultivated relationships.
- Communicated between internal and external stakeholders, clients and vendors.
- Recorded and maintained sales prospect and sales data within customer relationship management system.
- Created and executed account strategies to present services to key decision makers.
- Met and exceeded service level goals by identifying and achieving standards and expectations.
Branch Manager
MAGFIL LTD
Pune
04.2010 - 05.2011
- Maintained friendly and professional customer interactions.
- Assessed employee performance and developed improvement plans.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Engaged employees in business processes with positive motivational techniques.
- Boosted branch sales by developing and deepening customer loyalty through incentive programs.
- Protected company assets with strategic risk management approaches.
- Uncovered and resolved strategic and tactical issues impacting sales management and business operations.
Clerk
CSB Bank
Bangalore
04.2010 - 03.2011
- Provided quality clerical support through data entry, document management, email correspondence and overseeing operation of office equipment.
- Interacted with customers by phone, email or in-person to provide information.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs.
- Drafted professional memos, letters and marketing copy to support business objectives and growth.
- Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
- Supported staff on special assignments and ad hoc projects.
Education
MBA - Finance
Presidency College
INDIA05.2009
Bachelor of Arts - Business Administration
CSI Bishop Appaswamy College
India03.2006
Skills
- Strategic Account Planning
- Persuasive Negotiations
- Account Management
- Revenue Growth
- Lead Generation
- Microsoft Office
- Teamwork and Collaboration
- Time Management
Languages
English
Advanced (C1)
Hindi
Upper intermediate (B2)
Malayalam
Bilingual or Proficient (C2)
French
Elementary (A2)
Timeline
Account Manager
Samurai Traders
05.2019 - Current
Account Executive
AL Abbas Trading Co
08.2011 - 02.2019
Branch Manager
MAGFIL LTD
04.2010 - 05.2011
Clerk
CSB Bank
04.2010 - 03.2011
MBA - Finance
Presidency College
Bachelor of Arts - Business Administration
CSI Bishop Appaswamy College
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