RAQUEEB ADNAN KHAN
Customer Service Associate – Supply Chain / Logistics
BANGALORE
Summary
Experienced logistics professional prepared to contribute effectively to supply chain operations. Skilled in inventory management, shipping coordination, and process optimization. Strong focus on team collaboration and achieving results, adapting to changing needs with reliability. Known for problem-solving abilities, attention to detail, and strong communication skills.
Overview
6
6
years of professional experience
4
4
Languages
Work History
Logistics Associate
DELHIVERY
09.2024 - Current
- Managed supply chain operations, optimizing transportation routes and carrier selection for cost savings.
- Collaborated with cross-functional teams to develop comprehensive strategies for addressing complex logistics challenges.
- Generate Service Level Reports (SLR) and monitor key KPIs such as on-time delivery, resolution TAT, and customer satisfaction scores
- Improved warehouse efficiency by implementing innovative inventory management techniques.
- Manage and configure Excel and Google Sheets for data collection, cleaning, and analysis of daily operational data.
Operation's Sales Executive
Freshia Food Stuff Trading LLC
03.2024 - 08.2024
- Directly reported to Head Of Freshia
- Expertly managed day-to-day operations as an Operations sales manager
- Oversaw driver scheduling and order coordination through multiple channels such as website, WhatsApp, and client interactions
- Built and maintained strong vendor relationships
- Provided exceptional customer service by addressing delivery queries and ensuring smooth order fulfillment
- Prepared detailed Goods Received Note (GRN) reports for noon, ensuring accuracy for inventory management
- Proficiently handled accounting tasks by entering purchase entries into Tally daily, including cash and credit transactions for warehouse inventory
- Freshia is one of the aggregators in UAE providing Grocery/FMCG deliveries to B2B and B2C. Website: https://www.freshia.com
Senior Sales Associate
KG Invicta Services Private Limited (KGIS)
01.2023 - 02.2024
- Led a high-performing sales team in a fast-paced environment, reporting daily progress to the manager and conducting team meetings to strategize before each shift, ensuring alignment with sales targets and objectives
- KG Invicta Services Private Limited (KGIS) is an international Company, it provides end-to-end BPCM services, which includes business support services, operational efficiency, and more.
L2 Customer Service
Concentrix Daksh Services India Private Limited
09.2021 - 10.2022
- Served as a Senior Representative specializing in the OnePlus process, reporting directly to the onboard team leader and handling inbound calls from customers seeking assistance with various OnePlus products and services
- Addressing customer questions, concerns, and feedback via various channels such as phone, email, live chat, or social media in a timely and professional manner
- Assisting customers with information about products or services, including features, pricing, availability, and usage instructions
- Identifying and resolving customer problems or technical issues related to products or services, including providing step-by-step guidance or troubleshooting tips
- Assisting customers with placing orders, tracking shipments, processing returns, and issuing refunds or exchanges when necessary
Customer Service Agent
WINGS BRAND ACTIVATION PVT.LTD
10.2019 - 10.2020
- Assisted clients in transitioning from traditional paper-based bookkeeping to a digital platform, enhancing their ability to manage debit and credit records efficiently.
- Addressed and resolved customer queries and technical issues related to the Khata Book app, ensuring a smooth and user-friendly experience.
- Provided training and guidance to clients on how to effectively use the Khata Book app, leading to improved financial management for small businesses
- Wings Brand Activation Limited-Customer Service Representative (Khata Book Process)
Education
Global Virtual Academy -
Global Virtual Academy
Bangalore, India01.2021
Indian Academy - undefined
Indian Academy
Bangalore, India01.2018
Pre-University Board -
Karnataka State Secondary Education Board
IndiaSkills
Fmcg
Accomplishments
- Having the team management taking the right decision provide the best results out of it
- Successfully resolved over 95% of customers' issues on the first contact improving business satisfaction and leading to good service
- Achieved the best profit maximum in the development of the organization by providing good training and improving myself
- Being humble, disciplined, and also taking the team along with me
Passions
- Getting successful
- Developing my team into success
- Self changer
- Travelling
Training
- Tally ERP
- Digital marketing
- Computers/MS office
- Data cleaning and validation
- logistics and supply chain operations
- Google Sheets and Excel automation techniques
Timeline
Logistics Associate
DELHIVERY
09.2024 - Current
Operation's Sales Executive
Freshia Food Stuff Trading LLC
03.2024 - 08.2024
Senior Sales Associate
KG Invicta Services Private Limited (KGIS)
01.2023 - 02.2024
L2 Customer Service
Concentrix Daksh Services India Private Limited
09.2021 - 10.2022
Customer Service Agent
WINGS BRAND ACTIVATION PVT.LTD
10.2019 - 10.2020
Indian Academy - undefined
Indian Academy
Global Virtual Academy -
Global Virtual Academy
Pre-University Board -
Karnataka State Secondary Education Board