Raquel Escottee
Bangalore,KA
Summary
Aspiring to leverage my extensive experience in business development and client management to contribute to the growth and success of a forward-thinking organization. I am eager to apply my skills in sales strategy, client relations, and team leadership to achieve impactful results.
Results-driven professional with extensive experience in Account Management, Client Relations, and Project Coordination. Proven ability to manage client portfolios, drive customer satisfaction, and oversee project execution. Adept at building strong client relationships, leading teams, and delivering successful outcomes in dynamic environments.
Overview
15
15
years of professional experience
Work History
Virtual Assistant, Business Development, Client Relations and Sales Specialist/ Client Acquisition
Creactive Inc.
09.2020 - Current
- Spearheaded business development initiatives, resulting in a 30% increase in client acquisition
- Developed and maintained strong client relationships, ensuring consistent growth in sales revenue
- Implemented strategic marketing plans that enhanced brand visibility and attracted new business opportunities
- Directed business development and sales activities, identifying and capitalizing on new market opportunities
- Managed client portfolios, fostering long-term relationships and ensuring customer satisfaction
- Collaborated with cross-functional teams to deliver successful project outcomes
- Worked for Creactive Inc remotely and carried out all my duties efficiently
- Cold calling, lead generation, qualifying leads and setting appointments for the CEO.
Sales Specialist
Global Dial Solutions
08.2019 - 07.2020
- Successfully managed a diverse client portfolio, increasing sales by 15% through tailored sales strategies
- Provided exceptional customer service, resulting in high client satisfaction and repeat business
- Led sales and client management efforts, driving revenue growth and client retention
- Built strong client relationships through consistent communication and support.
Production, Marketing and Project Co-ordination
Ds Pro Sound and Lights
05.2018 - 06.2019
- Promoted the company's services, leading to a 25% increase in client inquiries
- Managed event setup and execution, ensuring that client specifications were met with high satisfaction
- Maintaining budgets and work schedules
- Catch and assess any issues or risks and work through and resolve minor issues without assistance
- Assign and monitor daily tasks and optimizing communications between different departments.
Marketing Specialist
RSS Ventures
01.2017 - 03.2018
- Led marketing campaigns that boosted company visibility, resulting in a 30% growth in client base
- Organized and managed over 20 conferences, ensuring seamless execution and positive client feedback
- Spearheaded company advertising initiatives, meeting with clients to understand their needs and deliver tailored solutions
- Organized conferences and promotional events, contributing to brand visibility and client engagement
- Developing and implementing marketing strategies to promote our services and company brand
- Interacting with clients and conducting performance reviews to help better our services, ensuring customer satisfaction and driving business growth.
Administrative Assistant
New Techno Engineers
09.2011 - 11.2014
- Streamlined office operations, resulting in a 15% increase in efficiency
- Coordinated client interactions, ensuring all logistical details were handled efficiently
- Organized and coordinated company events, ensuring smooth execution and client satisfaction
- Provide comprehensive administrative support to C-Level executives, including managing calendars, scheduling meetings, and organizing travel arrangements
- Prepare and edit correspondence, reports, presentations, and other documents with a high degree of accuracy and professionalism
- Coordinate and manage executive communications, ensuring timely responses and effective handling of confidential information
- Conduct research and compile data to assist executives in decision-making processes
- Act as a liaison between the executive team and internal/external stakeholders
- Manage special projects and initiatives as assigned by the executives
- Ensure smooth and efficient day-to-day operations within the executive office.
Sr Customer Services Executive, Account Management, Team Handling
Firstsource Solutions
07.2009 - 08.2011
- Delivered top-tier customer service, resolving over 200 complaints with a 95% satisfaction rate
- Handled complex insurance policy changes, ensuring compliance with company standards
- Managed customer service operations for Admiral Group Limited (AGL), handling client inquiries, payments, and policy adjustments
- Resolved customer complaints and ensured high levels of satisfaction through effective communication and problem-solving
- Collaborated with team members to improve service processes and enhance overall customer experience
- Handing payments, customer retention and managing customer insurance accounts.
Education
Skills
- Office Automation: MS-Office, MS-Word, Powerpoint
- Positive Can-do-Attitude
- Appointment Setter
- Project Co-ordination
- Client Relations
- Account Management
- Business Development
- Excellent communication
- Analytical and Problem-solving
- Coaching and Training
- Interpersonal Skills
- CRM: Zoho, Salesforce, Gohigh level
- I love to accept challenges and can work in diverse situations I believe in teamwork and in achieving target in given time frame with quality and the maximum output, ready to learn new and different things, proactive mind that believes in Together We can and We shall attitude
- Proven ability to manage through others
- Strong decision making and problem-solving skills
- Able to motivate and lead others in a team environment
- Excellent communication skills, both written and verbal
- An ability to build rapport and trust quickly with work colleagues
- Able to prioritize tasks and workloads in order of importance
- Track record of delivering results with deadlines
- Ability to quickly adapt and learn Company trends
Languages
English
Personal Information
Date of Birth: 06/20/89
Disclaimer
I hereby declare that the above information is accurate to the best of my knowledge. I will input my best efforts and services to your organization with honesty.
Timeline
Virtual Assistant, Business Development, Client Relations and Sales Specialist/ Client Acquisition
Creactive Inc.
09.2020 - Current
Sales Specialist
Global Dial Solutions
08.2019 - 07.2020
Production, Marketing and Project Co-ordination
Ds Pro Sound and Lights
05.2018 - 06.2019
Marketing Specialist
RSS Ventures
01.2017 - 03.2018
Administrative Assistant
New Techno Engineers
09.2011 - 11.2014
Sr Customer Services Executive, Account Management, Team Handling
Firstsource Solutions
07.2009 - 08.2011
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