Raquel Hedden
Terre Haute
Summary
Medical Assistant with proven expertise at Irving I. Haber, D.O., excelling in patient relations and insurance authorizations. Adept at managing electronic health records and ensuring HIPAA compliance, I consistently enhance patient satisfaction through exceptional customer service and efficient data entry. A reliable team player committed to maintaining confidentiality and professionalism.
Overview
16
16
years of professional experience
Work History
Medical Assistant
Irving I. Haber, D.O.
10.2014 - Current
- Front office Receptionist
- Answer incoming calls and directing to appropriate staff member
- Entering data entry to patients chart
- Screen medical insurance
- Answer multi line phone system
- Scan documentation into system
- Able to use Copier/ Fax machine, Credit Card Machine (Close out daily reports)
- Collect copays and provide receipts to patient
- Prepare Daily Deposits
- Able to go online to print out EOB's for insurance plans if check is mailed to the office
- Prepare patients charts for the next day
- Ability to speak with patients regarding their account
- Obtain prior authorization for prescription medications and do appeals if denied by health insurance
- Send out going referrals for patients to other providers
- Obtain authorizations from health insurance for patients to have procedure completed outpatient
- Obtain medical records from other providers
Cashier Assistant
Fuson Automotive
03.2009 - 10.2014
- Met customer needs through polite, friendly and attentive service.
- Maintained a clean and safe workspace.
- Handled cash drawer responsibly, accurately counting change and ensuring daily balances were correct.
- Counted cash drawers before and after shifts to verify accuracy and report discrepancies.
- Reduced wait times for customers by quickly processing transactions and maintaining an organized work area.
- Provided exceptional customer service, addressing customer inquiries and resolving issues promptly.
- Scan work orders into computer system
- Handled high-pressure situations effectively during peak hours while maintaining a professional demeanor towards customers and colleagues.
- Addressed and resolved complaints quickly to maintain customer satisfaction.
- Answered multiphone line
- Use intercom system to page client
Education
Highschool Diploma - General Studies
Terr Haute South
Terre Haute, IN06.1991
Skills
- HIPAA compliance
- Proficient with office managment software
- Customer service
- Medical terminology
- Medical Charting Compliance
- Data entry
- Team player
- Electronic medical records compliance
- Maintaining confidentiality
- Medical records management
- Adaptable
- Patient relation management
- Payment collection
- Conflict resolution
- Insurance authorizations
Timeline
Medical Assistant
Irving I. Haber, D.O.
10.2014 - Current
Cashier Assistant
Fuson Automotive
03.2009 - 10.2014
Highschool Diploma - General Studies
Terr Haute South
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