R ARUN KUMAR
Bengaluru
Summary
Dedicated and detail-oriented Analyst 1 with a background in order management. Proficient in analyzing and processing orders, ensuring accuracy and timely completion. Skilled in implementing process improvements to enhance efficiency and streamline operations. Strong collaborator with cross-functional teams and a proven track record of meeting deadlines and exceeding expectations. Seeking to utilize my skills and drive for excellence in a challenging order management role.
Overview
7
7
years of professional experience
Work History
ORDER MANAGEMENT
Broadcom (VMware Software Pvt.Ltd.)
Bengaluru
02.2022 - Current
- Working to cash process for global requests under the Programs Team.
- Booking the VCPP orders received from VMware Aggregators via EDI or iAsset Portal and validating each order type.
- Creating manual orders as per the customer's requirement.
- Booking license orders and validationg the quote, purchase order copy and price book and process for booking.
- Processing the booking request referring to the customer's PO.
- Working with stocholders for any kind of issue for deals.
- Handling esclations and providing accurate data to the customer.
- Ensure compliance with all company and business policies administer all open orders and ensure appropriate order flow.
- Collaborated with cross-functional teams VCan Operations team and Partner Operations team to expedite order processing.
- Maintained knowledge of new updates and changes for order booking.
ORDER MANAGEMENT AND CARE
HEWLETT PACKARD ENTERPRISE (HPE)
Bengaluru
10.2017 - 05.2021
- HPE is a global edge-to-cloud company built to transform business.
- Worked as a business process associate in HPE Bengaluru for different processes.
- Booking credit and debit memos in SAP as per the partner's request on price correction, ship-to-address change, VAT corrections, etc.
- Worked under returns such as claim validation, returning the Damage, missing, wrong products, and provide the credit and replacement.
- Hands-on experience on SFDC (Salesforce Dot Com) and SAP.
- Training the new employees regarding the process and about the work culture in the company (BUDDY INITIATIVE).
- Answering customer queries received by e-mails regarding product availability, delivery time, and prices of the products.
- End to end follow-up track from Order processing to Invoicing.
- Maintain interdepartmental relationships with suppliers, sales, credit, and collections and coordinate their activities to resolve partner queries.
- Regular follow-ups on the critical requests and update to the requestor timely with appropriate resolutions to solve the issue.
Education
Bachelor of Commerce - Accounting
Vijaya College
Bengaluru06-2017
Skills
- Order Booking
- Multitasking
- Organized
- Pro-active
- Teamwork
- Solution-orientated mindset
- Flexibility
- Time management skills
Language
- English, Kannada, Tamil
Hobbies and Intrests
- Fitness, Travelling, Listening to music
Applications/Tools
- Oracle Application Product (VMPROD)
- SAP (System Application and Product)
- Salesforce
- MS-Excel, word, Powerpoint
Timeline
ORDER MANAGEMENT
Broadcom (VMware Software Pvt.Ltd.)
02.2022 - Current
ORDER MANAGEMENT AND CARE
HEWLETT PACKARD ENTERPRISE (HPE)
10.2017 - 05.2021
Bachelor of Commerce - Accounting
Vijaya College
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