Rasbihari Dhali
Bangaluru
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
5
5
years of professional experience
Work History
Shift Manager
BURMAN HOSPITALITY PVT LTD
Bangaluru
2019.04 - Current
- Excelled in every store position and regularly backed up front-line staff
- Trained and mentored new employees to maximize team performance
- Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team
- Exercised composure under pressure and in escalated customer service scenarios
- Coached crew members to optimize performance and motivate toward more efficient work
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies
- Monitored daily and weekly key performance indicators to maintain on-track status
- Troubleshot equipment to reduce service calls and downtime
- Increased customer satisfaction and grew business by maintaining close relationships with customers.
Education
Secondary -
Vivekananda Vidyaniketan High School
West BengalHigher Secondary -
Bamankhali M.P.P High School
West BengalSkills
- Accurate money handling
- Inventory controls
- Training and mentoring
- Schedule Management
- Team Building
Personal Information
Title: Shift Manager At Taco Bell
Languages
- English
- Hindi
- Bengali
Timeline
Shift Manager
BURMAN HOSPITALITY PVT LTD
2019.04 - Current
Secondary -
Vivekananda Vidyaniketan High School
Higher Secondary -
Bamankhali M.P.P High School
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