RASHA ANAM

Process: Google UMM.

• Developed and executed PPC strategies to improve organic search rankings and lead generation.
• Conducted keyword research, competitor analysis to enhance organic traffic.
• Managed Google Ads campaigns, optimizing performance through bid adjustments and audience targeting.
• Increased organic website traffic through targeted SEO strategies.
• Improved ad campaign ROI by refining PPC targeting and budget allocation.
• Successfully optimized campaigns , leading to an improvement in conversion rates.
• Analyzed performance using data driven reports.
• Provided insights and reports on overall account performance, conversion rates, and campaign effectiveness to stakeholders.
• Conducted A/B testing on marketing copy and ad creatives to improve CTR and lead generation.
• Provided data-driven recommendations to improve sales funnel performance and customer retention.

Achievements:

• Consistently exceeded performance benchmarks by achieving 101% on quarterly points.

Process: DoorDash

• Exceeded Sales targets through innovative strategies.
• Proficient in CRM Software , notably Salesforce driving revenue growth and operational excellence.
• Utilized CRM tools like Salesforce to track customer interactions, improve engagement, and refine outreach efforts.
• B2B communications with merchants achieving one-call resolutions records
• Consistently achieved KPI & revenue targets through tireless dedication to account acquisitions & growth

Achievements:

• Successfully completed the Aspire Programme.
• Recognized as Outstanding Performer for the month of April 2023.
• Designated Top Gun member for exemplary performance.
• Mentored four agents to enhance their skills and performance.

• Provided technical troubleshooting for Amazon devices, ensuring customer satisfaction and swift issue resolution.
• Utilised ticketing systems for managing support actions, and customer requests.
• Translated complex technical issues into simple solutions for non-technical users.

• Enhanced communication skills: Facilitated effective communication among stakeholders through clear and concise messaging
• Dedicated to office maintenance and administrative support: Ensured smooth office operations by managing administrative tasks and maintaining office facilities
• Expertise in HR assistance: Provided comprehensive support in HR functions, including recruitment, onboarding, and employee relations
• Document analysis: Conducted thorough analysis of documents, ensuring accuracy and compliance with organizational standards
• Collaboration with various stakeholders: Built strong relationships and collaborated effectively with diverse stakeholders to achieve organizational goals.