SANSKRATI SENGAR
Gurugram
Summary
Dedicated Senior Project Coordinator with talent for enhancing projects by applying top-notch administrative abilities. Exceptional problem-solving, conflict management, and organizational abilities gained many years of industry experience. Proven history of reliability and goal-oriented planning.
Overview
2
2
years of professional experience
Work History
Senior Project Coordinator
Fab Hotels|| Travel Plus
GURUGRAM
02.2024 - Current
- Developed and implemented new procedures for resolving customer issues quickly and efficiently.
- Maintained accurate records of all conversations with customers during escalations process.
- Developed strategies for reducing the number of escalations handled by the team on a daily basis.
- Ensured all unresolved cases were transferred promptly to the appropriate personnel for further investigation.
- Analyzed data from customer surveys and feedback forms to identify areas of improvement in the escalation process.
- Developed solutions to improve customer service experience.
- Researched, analyzed, and resolved complex customer inquiries.
Research Analyst
(SIPI-Strategic Intellectual Property Information)
NOIDA
06.2022 - 02.2023
- Data Mining and Profiling of Infringing Data by using multiple tools.
- Take Legal Action.
- Made keywords for qualitative Research and Short list the data.
- Work on IPR.
- Making Monthly reports and assisting team members in the process.
- Investigating conducting secondary research on assigned topic.
- Identify, collect and organize information from online marketplaces, social media platforms and other database.
- Enforcement against infringing sellers.
- Worked on multiple countries marketplace.
Summer Intern
FMC India Pvt Ltd
GURUGRAM
08.2022 - 10.2022
- Worked on project “Competitive Benchmarking of Retailer Engagement Programs".
- Engaged in conducting surveys of retail firms and made analysis reports.
- And Mine the Data from surveys for Further Process.
- Prepared presentations summarizing findings of research projects.
- Consulted with senior analysts on best practices related to qualitative research methods.
- Collaborated with other researchers on cross-functional teams to identify opportunities for growth.
Education
MBA - Marketing Research
Graphic Era Hill University
Dehradun 07-2022
Bachelor of Science - Mathematics
Jiwaji University
Gwalior07-2018
Skills
- Project Scheduling
- Mentoring and Coaching
- Policy Review
- Project Management
- Brand Identity Management
- Data Collection
Timeline
Senior Project Coordinator
Fab Hotels|| Travel Plus
02.2024 - Current
Summer Intern
FMC India Pvt Ltd
08.2022 - 10.2022
Research Analyst
(SIPI-Strategic Intellectual Property Information)
06.2022 - 02.2023
MBA - Marketing Research
Graphic Era Hill University
Bachelor of Science - Mathematics
Jiwaji University
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