Rashi Agan
New Delhi
Summary
Experienced training professional with a motivational style and positive attitude. Adept at engaging students with the material by incorporating different technologies, materials and aids. Proven skills in organizing, multitasking and resolving conflicts.
Overview
17
17
years of professional experience
Work History
Sr. IELTS Trainer
AB Global
02.2021 - Current
- Creating training lesson plans as well as the content matching the training needs of the students.
- Developing tailor made content as per the students’ linguistic and other training needs.
- Delivering classroom sessions for IELTS & PTE candidates : Reading, Listening, Writing and Speaking tips and strategies.
- Conducting group and individual speaking.
- Checking the IELTS writing tasks on daily basis.
- Facilitating one-o-one feedback sessions.
- Designing the activities to drive fun plus learning environment for the learners.
- Assess trainees performance and training effectiveness, capitalizing on opportunities to develop new training programs and improve existing courses.
- Identify training gaps by analyzing students performance tracker and to provide solutions.
- Carrying out day-day-day duties accurately and efficiently.
- Conduct new hire trainer interviews and feedback to increase training efficacy.
Master trainer
Rashi’s Masterclass (Part Time)
09.2018 - Current
- Identifying individual training needs through pre-assessment method.
- Creating the lesson plans as well as the content matching the training needs of the students.
- To design and deliver online and offline training sessions to the focus group in accordance to their learning needs.
- Developing and upgrading the IELTS and PTE Training content as per the market requirements.
- Continuously striving to enhance the overall training experience of the online as well as offline candidates.
Senior Training Consultant
WBC Group
09.2017 - 09.2018
- Delivered training sessions to IELTS and PTE students
- Customized IELTS & PTE content according to the learners need and pace.
- Conducted language seminars and communication workshops in various colleges like MLM, Babe Ke College and LLR Moga etc
- Assessed staff performance and training effectiveness, capitalizing on opportunities to develop new training programs and improve existing courses.
- Strategically designed the training curriculum for Elementary, Intermediate and Advance english users for Thapar college MOGA.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Assistant Manager
Interglobe Technologies Pvt. Ltd
05.2012 - 04.2017
- Administered a team of 12, comprising trainers/ Sr.Trainers and Language Coaches.
- Created training plotters for upcoming batches, trainer alignment , catering to stakeholders' requirements.
- Monthly Communication RAG followed by TNA and Refresher trainings for the floor population.
- Handled team’s issues, appraisals, managing leaves and attendance.
- Managed the recruitment process of Internal job postings of L&D team.
- Designed the up-skilling plan of the onboard trainers and communication coaches.
- Carried out teach backs and feedbacks for new hire and existing trainers.
- Successfully handled EXPEDIA -Sales, Support ,CHAT and Emails
- Classroom Trainings for new hires.
- Responsible for New Hire Batch Attrition, Throughput & Performance
- To Send Daily Reports , Quarterly review decks , Early Warnings data , AIFP ‘s procedure, Action plan & handling the batch from day 1 till the handover
- Daily and Weekly in-house Call Calibrations
- Developed training content , Refresher-trainings & Handouts for the NHT as well as floor audience.
- Conducted screening rounds for new trainers.
- Held weekly team reviews to assess the overall performance of the team.
- Helped with planning schedules and delegating assignments to meet coverage and service demands of the clients and stakeholders.
- Handled the voice profiling interviews for candidates during the hiring procedure ( English Language)
- Delivered training workshops on Fundamentals of Coaching & Soft skills based on Addie & BST model for EXPEDIA , ACCOR , SOJERN and EGENCIA
- Designed Content for Sales ,Support , Emails , Chat & Soft skills
- Conducted the voice profiling interviews for candidates during the hiring procedure ( Language perspective)
Master Customer, Subject Matter Expert
American Express India Services
11.2006 - 12.2010
- Worked as SME (subject matter expert)
- My work included providing support to a team of 10 people in their work related queries e.g Live barging and real time feedback, pre analysis, and preparation of action plan.
- I was responsible for conducting sessions and trainings to improve customer excellence.
- My profile comprised of giving feedback basis customer care principles.
- Sentence construction, pronunciation, usage of pleasantries, and building connect.
- Was responsible for making the internal development plan for the process as well as communication outliers.
Education
Trinity Tesol Certification - Teaching English As A Second Language (ESL)
Cochin International Language Academy
Kerela11.2019
Bachelor of Arts -
MCM DAV COLLEGE Punjab University
Chandigarh2005
Sr. Secondary -
PSEB
Chandigarh2002
Secondary School -
Govt. Model Sr. Sec School Sector, CBSE
Chandigarh1999
Skills
- TESOL Level 5
- Training and Development Skills
- Lesson Planning
- Content development
- Result oriented
- Savvy Personality
Additional Information
- Other Achievements . , Appreciated for the Quick Hit Six Sigma Idea Awarded as The SME of the month by American Express Learning Network for having the best New Hire trainee’s performance Awarded Certificate of Excellence for Extraordinary Service Intent
Languages
English
Advanced (C1)
Hindi
Upper intermediate (B2)
Punjabi
Elementary (A2)
Timeline
Sr. IELTS Trainer
AB Global
02.2021 - Current
Master trainer
Rashi’s Masterclass (Part Time)
09.2018 - Current
Senior Training Consultant
WBC Group
09.2017 - 09.2018
Assistant Manager
Interglobe Technologies Pvt. Ltd
05.2012 - 04.2017
Master Customer, Subject Matter Expert
American Express India Services
11.2006 - 12.2010
Trinity Tesol Certification - Teaching English As A Second Language (ESL)
Cochin International Language Academy
Bachelor of Arts -
MCM DAV COLLEGE Punjab University
Sr. Secondary -
PSEB
Secondary School -
Govt. Model Sr. Sec School Sector, CBSE
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