Rashi Chawla
Alwar
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
3
3
years of professional experience
Work History
Contact Center Associate
IGT Solutions and technologies – Lufthansa
Dubai
08.2023 - 05.2024
- Handled transactions in a timely manner over sales, delayed, canceled flights, and any issues related to lost/damage luggage.
- Provided legal support by assembling documentation for settlement action
- Prepared all documents required to file cases, including briefs.
- Created POs and SOs in SAP according to customer requirement.
Account Health Support Specialist - DE
Amazon Pvt. Ltd.
Hyderabad
01.2023 - 07.2023
- Played a crucial part in ensuring the health and success of Amazon seller account including writing appeals for complaints, responding to buyer seller messages, and opening/managing cases to resolve issues effectively.
- Proactively monitored account health metrics, identified potential issues, and took corrective actions to ensure compliance with Amazon policies.
- Maintained accurate records of appeals, case resolutions, and communication with Amazon support.
- Collaborated with cross-functional teams, including sales/order management, marketing and operations.
Sr. Customer Executive ( German Practitioner, CRM Operations )
Concentrix – (Client:Amazon)
Pune
08.2021 - 12.2022
- Addressed customer inquiries, concerns, and grievances in German and English language across multiple communication channels such as telephone, email, live chat, or social media.
- Delivered prompt and accurate information to ensure the utmost customer satisfaction.
- Mentored new hires.
Education
German Language - (A1-B2.2) -
Goethe Institute, Max Mueller Bhavan
Bachelor of Arts - English Literature, History And Sociology
Govt. G.D. Girls College, Matasya University
Alwar, RajasthanSkills
- Sales expertise
- Verbal and written communication
- Airline service agent
- Vendor Relationship Management
- Client Relationship Management
- Order Management
Hobbies and Interests
- Exploring other cultures/languages
- Designing and Artistic activities
- Practicing meditation and Yoga
Personal details
- Father's name: Mr. Prakash chawla
- Nationality: Indian
- Marital status: Single
- DOB: 25.12.2001
- Linguistic ability: Hindi, English and German
Declaration
The information presented in this resume accurately reflects my qualifications and experience.
Timeline
Contact Center Associate
IGT Solutions and technologies – Lufthansa
08.2023 - 05.2024
Account Health Support Specialist - DE
Amazon Pvt. Ltd.
01.2023 - 07.2023
Sr. Customer Executive ( German Practitioner, CRM Operations )
Concentrix – (Client:Amazon)
08.2021 - 12.2022
German Language - (A1-B2.2) -
Goethe Institute, Max Mueller Bhavan
Bachelor of Arts - English Literature, History And Sociology
Govt. G.D. Girls College, Matasya University
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