Summary
Overview
Work History
Education
Skills
Certification
Hobbies and Interests
Personal details
Declaration
Timeline
Generic

Rashi Chawla

Alwar

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Application Developer (Project: VWFS, BRM/CCF)

Realmsoft Solutions | Syntel Private Limited
Gurugram, Haryana (Remote)
08.2024 - Current
  • Specialized in ITSM tool to make status changes of incidents that comes in.
  • Informing all assignment groups, when a new ticket comes in to the queue.
  • Monitoring all assignments groups with incidents that are about to expire. Hence informing them about the SLA breach time before it expires.
  • Keeping an eye on all severity levels 1 and 2, I am informing the respective teams to resolve them at the earliest.
  • Always Saving the reaction time of all new requests & Incidents by posting it or taking over within the timeframe.

Contact Center Associate

IGT Solutions and technologies (Project: Lufthansa)
Dubai
08.2023 - 06.2024
  • Handled transactions in a timely manner over sales, delayed, canceled flights, and any issues related to lost/damage luggage.
  • Provided legal support by assembling documentation for settlement action
  • Prepared all documents required to file cases, including briefs.

Account Health Support Specialist - DE

Amazon Pvt. Ltd.
Hyderabad
01.2023 - 07.2023
  • Played a crucial part in ensuring the health and success of Amazon seller account including writing appeals for complaints, responding to buyer seller messages, and opening/managing cases to resolve issues effectively.
  • Created to request a purchase of goods and services from external suppliers.
  • Proactively monitored account health metrics, identified potential issues, and took corrective actions to ensure compliance with Amazon policies.
  • Maintained accurate records of appeals, case resolutions, and communication with Amazon support.
  • Collaborated with cross-functional teams, including sales/order management, marketing and operations.

Sr. Customer Executive ( German Practitioner, CRM Operations )

Concentrix – (Project: Amazon)
Pune
08.2021 - 12.2022
  • Addressed customer inquiries, concerns, and grievances in German and English language across multiple communication channels such as telephone, email, live chat, or social media.
  • Delivered prompt and accurate information to ensure the utmost customer satisfaction.
  • Mentored new hires.

Education

German Language - (A1-B2.2) -

Goethe Institute, Max Mueller Bhavan
New Delhi

Bachelor of Arts - English Literature, History And Sociology

Govt. G.D. Girls College, Matasya University
Alwar, Rajasthan

Skills

  • Sales expertise
  • Marketing Strategies
  • Good hands-on ITSM tool
  • Interpersonal communication
  • Client and vendor relationship
  • Airline service agent management

Certification

  • SAP (material management)

Hobbies and Interests

  • Exploring other cultures/languages
  • Designing and Artistic activities

Personal details

  • Father's name: Mr. Prakash Chawla
  • Nationality: Indian
  • Marital status: Single
  • DOB: 25.12.2001
  • Linguistic ability: Hindi, English, Punjabi and German

Declaration

The information presented in this resume accurately reflects my qualifications and experience.

Timeline

Application Developer (Project: VWFS, BRM/CCF)

Realmsoft Solutions | Syntel Private Limited
08.2024 - Current

Contact Center Associate

IGT Solutions and technologies (Project: Lufthansa)
08.2023 - 06.2024

Account Health Support Specialist - DE

Amazon Pvt. Ltd.
01.2023 - 07.2023

Sr. Customer Executive ( German Practitioner, CRM Operations )

Concentrix – (Project: Amazon)
08.2021 - 12.2022

German Language - (A1-B2.2) -

Goethe Institute, Max Mueller Bhavan

Bachelor of Arts - English Literature, History And Sociology

Govt. G.D. Girls College, Matasya University

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Rashi Chawla