RASHI JAKHMOLA
Mumbai
Summary
Experienced Credit Control specialist skilled in credit risk assessment, debt management, and client portfolio management. Proven track record of enhancing collections, improving operational efficiency, and fostering strong financial habits. Proficient in negotiating payment plans and conducting credit analysis using Oracle and Excel.
Overview
7
7
years of professional experience
Work History
Credit Controller
Green Cross Health
Auckland
03.2024 - 05.2024
- Reviewed and allocated payments, minimizing unallocated funds substantially
- Recovered overdue payments by adhering to credit management procedures, reducing financial risk
- Processed monthly direct debits and administered payment plans efficiently
Credit Controller
Heartland Bank
Auckland
03.2022 - 03.2024
- Contact customers with overdue payments and enhance collections.
- Suggested alternative approaches for payment plans, resulting in significantly improved operational effectiveness.
- Negotiate payment plans and conducted restructures, refinances, or write-offs, ensuring optimal repayment solutions.
- Ensured 100% audit compliance with CCCFA and Privacy Act.
- Improved client credit scores through counseling with payment strategies.
Comparison Assistant
NZ Compare
Auckland
07.2021 - 03.2022
- Exceeded sales targets and improved customer satisfaction through effective interactions.
- Provided expert advice on NZ marketplace, resolving technical and product issues promptly.
- Analyzed customer feedback to enhance partner relationships and increase unique sign-ups.
Finance Intern
Travel Lab/ Centra Pass
Auckland
10.2020 - 12.2020
- Assisted in creating financial models and forecasts for travel ventures, enhancing decision-making.
- Supported business valuations and investment analysis, contributing to strategic planning.
Sr Customer Service Executive
Intelenet Global Services
Mumbai
06.2017 - 08.2018
- Evaluated and processed compensation claims per EU Data Protection Act regulations for easyJet (UK-based airline).
- Verified passenger receipts to ensure accuracy and compliance.
- Utilized MS-DOS for claim processing, ensuring data integrity and system reliability.
Education
Master's in Business Administration - Finance
Auckland InsDtute of Studies
Auckland02-2021
Bachelor's in Investment Management - Investment Management
Thakur College of Science And Commerce
Mumbai03-2017
Skills
- Loan Risk Evaluation
- Financial Risk Assessment
- Debt Management
- Regulatory Compliance
- Change Management
- Training and Onboarding
- Strong Communication
- Problem Solving
- Interpersonal skills
Projects
Oracle Flexcube 12 & 14: Lending and Banking
Timeline
Credit Controller
Green Cross Health
03.2024 - 05.2024
Credit Controller
Heartland Bank
03.2022 - 03.2024
Comparison Assistant
NZ Compare
07.2021 - 03.2022
Finance Intern
Travel Lab/ Centra Pass
10.2020 - 12.2020
Sr Customer Service Executive
Intelenet Global Services
06.2017 - 08.2018
Master's in Business Administration - Finance
Auckland InsDtute of Studies
Bachelor's in Investment Management - Investment Management
Thakur College of Science And Commerce
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