Rashi Khanna Sharma
Principal Project Manager
Summary
A seasoned Project Manager with 13 years of experience in managing deployment projects for various clients, ranging from small businesses to large enterprises. Proficient in planning, executing, and closing projects, ensuring the delivery of Zscaler services that meet and exceed client expectations. Adept at collaborating with cross-functional teams and leveraging technical expertise to achieve project goals. Driven with a passion for leading and influencing teams within the dynamic field of cloud security. An effective communicator with strong leadership, people management, analytical and problem-solving skills. Focused to drive innovation, and guide a high-performing team in developing cutting-edge solutions that redefine cloud security for the digital age.
Overview
14
14
years of professional experience
3
3
Certifications
2
2
Languages
Work History
Principal Project Manager
Zscaler Softech India Private Ltd
Mohali
02.2019 - Current
- Led end-to-end Zscaler deployment projects, from project initiation to successful completion, ensuring that clients' security and networking requirements were met.
- Collaborated closely with clients to understand their specific needs and crafted project plans to align with those requirements, resulting in high client satisfaction.
- Conducted regular risk assessments and implemented mitigation strategies to address potential roadblocks, ensuring seamless project execution.
- Established and maintained strong relationships with Zscaler and other vendors, ensuring access to the latest product knowledge and support.
- Ensured the highest level of quality assurance for Zscaler deployments, resulting in a 95% client satisfaction rate.
- Crafted and maintained project plans and schedules to meet key milestones and organizational objectives at every project phase.
- Communicated project plans and progress to key stakeholders and project contributors.
- Partnered with project team members to identify and quickly address problems.
- Oversaw a large portfolio of projects to support teams, report progress, and influence positive outcomes for key stakeholders.
- Monitored contracts and service level agreements to identify potential risks and implement mitigation actions to protect the development process from unforeseen delays and costs.
- Updated customers and senior leaders on progress and roadblocks. Developed and maintained relationships with key stakeholders to meet objectives and boost rapport.
- Provided outstanding service to clients through effective communication and prompt issue resolution to facilitate future business opportunities.
- Coordinated cross-functional teams to determine timely delivery and compliance with project requirements.
- Monitored project progress, identified risks, and implemented corrective measures to achieve success.
- Developed and led a multi-disciplinary team to redefine problems and reach solutions based on different perspectives.
- Facilitated workshops to collect project requirements and user feedback.
- Onboarded and coached new resources by delivering effective training for the Zscaler project management role.
Project Manager, Transition & Transformation
DXC Technologies
Noida
05.2013 - 01.2019
- Led and managed 3-5 infrastructure projects simultaneously, ranging from data center expansions to Cloud Migrations.
- Led end-to-end project management for DC Migrations projects, overseeing project initiation, planning, execution, monitoring, and closure.
- Developed detailed project plans, outlining deliverables, milestones, timelines, and resource allocation, resulting in efficient project execution and successful outcomes.
- Coordinated with cross-functional teams, including engineers, architects, contractors, and vendors, to ensure timely delivery of project tasks and milestones.
- Conducted risk assessments, identified potential issues, and proactively addressed potential challenges to minimize project risks and ensure timely delivery of projects.
- Monitored project progress and performance, keeping stakeholders informed through regular status updates, progress reports, and presentations.
- Monitored project budgets, controlled costs, and optimized resource utilization to achieve budgetary goals while maintaining high-quality standards.
- Alignment on planning, collecting necessary information, and scheduling meetings with application owners to prepare implementation plans.
- Utilized project management software(JIRA, Confluence, Microsoft Project Plan, Planner, and Salesforce Financial Force ) to track project progress, generate status reports, and communicate updates to stakeholders and senior management.
- Request and provision new users based on business requirements.
- Change Control Management: Ensure changes are recorded precisely and reported periodically to the Commercial Manager, Solution architects, developers, Technical Designer, and Delivery Project Manager in SNOW(Service Now) and Remedy (ITSM).
- Monitored contracts and service level agreements to identify potential risks and implement mitigation actions to protect the development process from unforeseen delays and costs and submittal of Change requests on every scope change via PCR.
- Generate project planning and project closure reports and measure the satisfaction level of customers.
Product Support Specialist
HCL Technologies
Noida
05.2010 - 04.2013
- Worked for AT&T (Leading ISP /Telecom in USA )
- Executed product solution demonstrations with internal and external users during troubleshooting calls.
- Identified, triaged, and escalated issues to internal personnel along with a clear outline of problems and technical details.
- Followed up with customers to verify the resolution of reported issues and initiated product replacement for unresolved problems.
- Delivered feedback on troubleshooting guides and contributed to continuous improvement of issue resolution and support processes.
Education
Bachelor of Computer Applications - BCA
Sikkim Manipal University
Kanpur 08.2006 - 2009.08
MBA - Masters of Business Administration
Swami Vivekanand Subharti University
Meerut 12.2020 - 2022.12
Skills
Project Management
Accomplishments
- Received Impact Awards multiple times for being customer obsessed and focused
- Received leadership excellence Award as well to assisting the leading the team
Certification
Certified ScrumMaster Scrum Alliance
Timeline
Certified ScrumMaster Scrum Alliance
09-2021
PRINCE2® 2017 Foundation & Practitioner
08-2021
MBA - Masters of Business Administration
Swami Vivekanand Subharti University
12.2020 - 2022.12
Principal Project Manager
Zscaler Softech India Private Ltd
02.2019 - Current
ITIL Foundation Level
06-2015
Project Manager, Transition & Transformation
DXC Technologies
05.2013 - 01.2019
Product Support Specialist
HCL Technologies
05.2010 - 04.2013
Bachelor of Computer Applications - BCA
Sikkim Manipal University
08.2006 - 2009.08
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