Rashi Negi

• Manage end-to-end product operations workflows including review processing, audits, publishing, and compliance for 250+ reviews daily.
• Act as primary point of contact (POC) for operational, tool, and product issues; collaborate with Engineering and Vendor Success teams to resolve escalations.
• Lead daily task planning, prioritization, and workload distribution, ensuring SLA adherence and consistent delivery.
• Handle customer escalations using Sugar CRM, improving customer experience, retention, and resolution timelines.
• Identify fraudulent or malicious user activity, conduct risk checks, and take corrective actions to protect platform integrity.
• Conduct data analysis and reporting, sharing insights and trends during weekly leadership reviews.
• Generate monthly performance dashboards and reports for individual contributors and teams.
• Support Product Managers with operational execution, analysis, and process improvements.

• Owned ORM, reviews, and ratings operations across Play Store and App Store for multiple gaming products.
• Designed and executed response strategies to improve app ratings and user sentiment, converting negative feedback into positive outcomes.
• Monitored KPIs via Tableau dashboards, escalated risks, and ensured operational health.
• Conducted sentiment analysis, trend tracking, and competitor benchmarking to support product and marketing decisions.
• Coordinated with Marketing, Content, and Vendor teams for campaigns, tournaments, and platform communications.
• Maintained and updated process documentation, ensuring consistency and scalability.
• Delivered weekly and monthly reports to leadership highlighting performance, risks, and opportunities.
• Played a key role in process improvements and quality control initiatives.

•Managed end-to-end customer journeys including escalations, CRM workflows, documentation, reporting and review.
• Coordinated cross-functionally with doctors, clinics, and internal teams to ensure smooth service delivery.

• Led consultation and enrollment operations, managing leads and sales, CRM updates, and customer retention.
• Maintained performance tracking and reporting to support operational targets.

• Handled social media customer queries and escalations via CRM while maintaining strict SLA/TAT compliance.
• Supported quality audits, reporting, and acted as POC for operational issues.