Rashi Rastogi
Chennai
Summary
I am a highly motivated and goal-oriented professional with 3 years of experience, dedicated to achieving both personal and organizational objectives. With a strong focus on performance and continuous improvement, I am committed to delivering excellence in every aspect of my work. I am seeking a challenging and dynamic career that not only allows me to apply my current skill set but also offers opportunities for growth and learning.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Senior Technical Support Engineer
FSS(Financial Software Systems and Private LTD)
New Delhi
08.2023 - Current
- 1.5 Years of Experience in FSS handling products like UPI, IMPS and BBPS.
- Handling all issues reported by the Bank team in the application layer.
- Analyzing logs and providing the necessary fixes need to done in application.
- Tracking the Incident/Ticket status in JIRA tool and closing them within the SLA.
- Provided RCA for than 50 issues.
- Handled UPI, IMPS, and BBPS Products for Top tier Banks like India Post Payment Bank
- Have a hands on experience in deployment of certificates.
- Closed around 500 Issues/Tickets till now.
- Collaborated with other departments to ensure efficient operations.
- Monitored system performance metrics and identified potential areas of improvement.
- Diagnosed complex technical issues by performing root cause analysis utilizing available resources such as log files or application traces.
Associate Professional Application Delivery
DXC
New Delhi
04.2022 - 07.2023
- Provided assistance and solutions to the Client IPPB(India Post Payments Bank)
- Overseeing the management of the products like UPI, BBPS and IMPS.
- Managing issues reported by the bank team across all level of severity in the application layer.
- Monitoring the products to ensure the maximum uptime.
- Closing the tickets within the SLA.
- I achieved DXC Champ Award for show-casing exceptional performance.
Education
Masters' Of Commerce -
National P.G. College
06-2021
Bachelors' Of Commerce -
National P.G. College
05-2019
Skills
- SQL
- Linux
- Oracle
- CBS
- ISO-8583
- Root cause analysis
- Application troubleshooting
- JIRA ticketing
- Log analysis
- Product deployment
- Technical documentation
- Customer support
- IT security protocols
- Incident management
- Application support
- Communication and presentation
Accomplishments
- I achieved DXC Champ Award for show-casing exceptional performance.
Languages
Hindi
First Language
English
Proficient (C2)
C2
Certification
- Finacle-Based Core Banking Solutions
Timeline
Senior Technical Support Engineer
FSS(Financial Software Systems and Private LTD)
08.2023 - Current
Associate Professional Application Delivery
DXC
04.2022 - 07.2023
Masters' Of Commerce -
National P.G. College
Bachelors' Of Commerce -
National P.G. College
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